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Resumes 1 - 10 of 347 |
Beltsville, MD
... Helpdesk Analyst, Quality Software Services Inc. 11/2015 - 1/2016 Served as second-level support for an EIDM project, answering phone or email support requests. Performed troubleshooting and analysis according to established procedures/scripts ...
- Apr 30
Hanover, MD
... Provided network support, software development and related services in a Helpdesk setting. EDUCATION: Colorado Technical University. MS. Information Technology. Lagos State University. B.SC. Human Resources &Personnel Management. Professional ...
- Apr 18
Hyattsville, MD
... LIBRARY OF CONGRESS December 2016- February2018 WASHINGTON, DC Helpdesk Specialist Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues. Handled an average of 30 callers per day and prioritized and escalated ...
- Apr 03
Baltimore, MD
... Man Power - The College Board Helpdesk Analyst 07/06/2021 - Current Provide remote support for approximately 1700 users via Bomgar Log all incidents, update and close and via Service Now ticketing system Provision and rebuild MacOS for Jamf Reset ...
- Apr 03
Bowie, MD
... Serve as the initial point of contact for resolution of helpdesk issues. Provide client support and technical issue resolution via telephone calls, E-Mail, instant messages and other electronic medium. Work with the ticketing/tracking system to ...
- Apr 02
Riverdale, MD
... IT Support Specialist, May 2022– December 2022 Divurgent – Manassas, VA •Successfully managed the IT helpdesk ticketing system, efficiently prioritizing and resolving user-reported issues to meet service level agreements (SLAs). • Created and ...
- Mar 20
Baltimore, MD, 21222
... Led daily ITS conference calls, providing comprehensive updates and strategic insights on system status and operational challenges in a 24/7 helpdesk setting. ●Incidence Response Efficiency: Enhanced operational security by implementing a robust ...
- Mar 18
Baltimore, MD
... Feb 2022 - May 2023 BALTIMORE, MD Part time Tier 1 Helpdesk support EZEK SYSTEMS * Provide remote technical support via phone, email, chat, or remote desktop tools.* Analyze and diagnose IT-related problems, document issues and track resolution ...
- Mar 01
Silver Spring, MD
SKILLS DEMARIS JORDAN EMERGING IT HELP DESK PROFESSIONAL OBJECTIVE Seeking a position as an emerging IT Helpdesk professional, eager to contribute strong analytical and problem-solving skills to provide efficent Tier I support. Dedicate to ...
- Feb 27
Bowie, MD
... EDUCATION High School Diploma Bowie High School, May 2020 CERTIFICATIONS Google IT Tech Support December 2022 PROFESSIONAL EXPERIENCE IT Helpdesk Technician/Data Entry Technician January 2022- April 2023 QAI Fulton, MD • Recorded and compiled data ...
- Feb 15