SKILLS DEMARIS JORDAN

EMERGING IT HELP DESK PROFESSIONAL

OBJECTIVE

Seeking a position as an emerging IT Helpdesk professional, eager to contribute strong analytical and problem-solving skills to provide efficent Tier I support. Dedicate to delivering excellent customer service and enhancing expertise in a dynamic IT Environment. EXPERIENCE

CLASSIFIED WASTE DISPOSAL LOADER

Amentum, Incorporated McLean, Virginia

(March 2023 – Present)

Responsible for transporting and handling classified waste in Washington metro area. Load, transport, and unload materials securely. Pull materials for collection areas, maintain security, and accurately record waste details. Active Top Secret/SCI US Government Clearance.

SECURITY MONITOR/COURTESY DRIVER

PAE, Incorporated McLean, Virginia

(August 2021 – February 2023)

Conducted passenger pickups and drop-offs, securing premises through patrols and monitoring. Welcomed passengers professionally, aided entry and exit, and maintained accurate passenger lists for security. Recorded observations and actives ensuring a safe and efficient environment.

UTILITY TECHNICIAN

Amentum, Incorporated McLean, Virginia

(February 2021 – July 2021)

LEAD PHARMACY TECHNICIAN

CVS PHARMACY Silver Spring, Maryland

(August 2011 – February 2021)

Proficiently handle routine inquiries on healthcare drug coverage, ensuring accurate prescription processing. Verify member eligibility, enter prescription data into computer systems, and generate pharmacist labels. Efficiently complete patient and company paperwork. Provide administrative support to the director of pharmacy, facilitating procurement of supplies and drugs.

Tier I Level Support

Troubleshooting and

technical support

experiences

Customer Relations

Teamwork

Administrative Duties

C O N T A C T

ad3yz1@r.postjobfree.com

202-***-****

Washington, DC

E D U C A T I O N

COMMUNITY COLLEGE

PREPARATORY ACADEMY

CompTIA ITF+,

October 2023 - Present

CALVIN COOLIDGE HIGH

SCHOOL

2009

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