| Resume alert | Resumes 11 - 20 of 295 |
Client Service Network Analyst
Roswell, GA
... • Lead Tier 3 Priority 1 Helpdesk team to address escalated client service requests generated from unresolved Tier 1 and 2 tickets ConnectWise that encompass issues in Windows, Mac, Linux and other operating systems. • Extensive experience with ... - 2023 Dec 06
... • Lead Tier 3 Priority 1 Helpdesk team to address escalated client service requests generated from unresolved Tier 1 and 2 tickets ConnectWise that encompass issues in Windows, Mac, Linux and other operating systems. • Extensive experience with ... - 2023 Dec 06
Information Technology Customer Service
Lawrenceville, GA
... in Information Technology EXPERIENCE ●Sunset Technologies – January 2023 – Current ●Remote Support Technician: ●Provide helpdesk support to end-users using remote access software ●Resolve level 1 and level 2 support tickets of proprietary software ... - 2023 Dec 01
... in Information Technology EXPERIENCE ●Sunset Technologies – January 2023 – Current ●Remote Support Technician: ●Provide helpdesk support to end-users using remote access software ●Resolve level 1 and level 2 support tickets of proprietary software ... - 2023 Dec 01
Project Management Call Center
Alpharetta, GA
... ●Manage all customer, stakeholder, and management communications ●Develop post implementation support models and operations helpdesk process and procedures. ●Manage LAN port and infrastructure decommission activities ●Review and report on ... - 2023 Nov 27
... ●Manage all customer, stakeholder, and management communications ●Develop post implementation support models and operations helpdesk process and procedures. ●Manage LAN port and infrastructure decommission activities ●Review and report on ... - 2023 Nov 27
Service Delivery Seeking A
Suwanee, GA, 30024
... Provided RDP PC support and helpdesk service for Windows and Linux\CentOS platforms. Also provided ITIL compliant escalation management to Tier II for resolution. Tools used were SolarWinds, AppDynamics, Putty and Dameware. Manage Engine Service ... - 2023 Nov 14
... Provided RDP PC support and helpdesk service for Windows and Linux\CentOS platforms. Also provided ITIL compliant escalation management to Tier II for resolution. Tools used were SolarWinds, AppDynamics, Putty and Dameware. Manage Engine Service ... - 2023 Nov 14
Business Management Network Security
Loganville, GA
... Atlanta Metropolitan State College Atlanta, GA Information Technology AA August 2022 to December 2022 Completed IT Helpdesk Certificate with description of program of study. Relevant courses include Java script, Python, Excel, PowerPoint, and ... - 2023 Oct 28
... Atlanta Metropolitan State College Atlanta, GA Information Technology AA August 2022 to December 2022 Completed IT Helpdesk Certificate with description of program of study. Relevant courses include Java script, Python, Excel, PowerPoint, and ... - 2023 Oct 28
Customer Relations Office Manager
Gainesville, GA
... Positions July 1987 – Jan 1990 Perseus Computer Systems (Barlow Rand Group) Job Title : Helpdesk and Office Administrator – Hardware and Software systems Jan. 1987 – June 1987 Hatfield Christian Church Mission work Dec. 1982 – Dec. 1986 Volkskas ... - 2023 Oct 24
... Positions July 1987 – Jan 1990 Perseus Computer Systems (Barlow Rand Group) Job Title : Helpdesk and Office Administrator – Hardware and Software systems Jan. 1987 – June 1987 Hatfield Christian Church Mission work Dec. 1982 – Dec. 1986 Volkskas ... - 2023 Oct 24
Graphic Designer Information Technology
Suwanee, GA, 30024
... Visually analyze helpdesk VNC and Team Viewer applications to troubleshoot inoperable/malfunctioning devices through WPS devices. Deploy new software necessary for accurate screen and computer operation. Maintain precise records to evaluate customer ... - 2023 Oct 02
... Visually analyze helpdesk VNC and Team Viewer applications to troubleshoot inoperable/malfunctioning devices through WPS devices. Deploy new software necessary for accurate screen and computer operation. Maintain precise records to evaluate customer ... - 2023 Oct 02
Team Member Business Development
Snellville, GA
... Strategically monitored all aspects of Learning management systems, Campus Vue, PeopleSoft, GRC monitoring, Vendor reviews, PII Compliance all while working directly with the Helpdesk. Playing a key role in supporting the mission statement, vision ... - 2023 Oct 01
... Strategically monitored all aspects of Learning management systems, Campus Vue, PeopleSoft, GRC monitoring, Vendor reviews, PII Compliance all while working directly with the Helpdesk. Playing a key role in supporting the mission statement, vision ... - 2023 Oct 01
Systems Engineer Customer Service
Johns Creek, GA, 30005
... Update Services MS SQL Server 2012, 2016, 2019 Cisco UCS Manager and blade chassis infrastructure support Load balancer Train new IT support associates HPE and Dell Servers 4/2007 – 5/2010 Windows Systems Engineer/Helpdesk ThePort Network, Inc. ... - 2023 Sep 06
... Update Services MS SQL Server 2012, 2016, 2019 Cisco UCS Manager and blade chassis infrastructure support Load balancer Train new IT support associates HPE and Dell Servers 4/2007 – 5/2010 Windows Systems Engineer/Helpdesk ThePort Network, Inc. ... - 2023 Sep 06
Customer Service Technical Support
Lawrenceville, GA
... •Established a new helpdesk ticket system and reporting procedure, substantially reducing response time by 40%. •Successful resolution of persistent printer issues with Citrix and Thin clients reducing support calls by 30%. •Managed the use of ... - 2023 Aug 09
... •Established a new helpdesk ticket system and reporting procedure, substantially reducing response time by 40%. •Successful resolution of persistent printer issues with Citrix and Thin clients reducing support calls by 30%. •Managed the use of ... - 2023 Aug 09