Client Service Network Analyst

DANIEL BRAINARD

****************@*****.*** • 213-***-**** • Roswell, GA

PROFESSIONAL EXPERIENCE

Priority 1 POS

Network Analyst & Integration Specialist

Buford, GA

January 2023 - December 2023

• Create physical and logical networks for Point of Sale, CCTV, and other smart wireless technologies.

• Lead Tier 3 Priority 1 Helpdesk team to address escalated client service requests generated from unresolved Tier 1 and 2 tickets ConnectWise that encompass issues in Windows, Mac, Linux and other operating systems.

• Extensive experience with Unifi, TP Link, and Araknis OvrC, Nest, Honeywell, Epson, Bixilon, SNBC, Ipad, oasys Chef xml, and QSR, amongst other platforms.

• Experience in Sequel (SQL) and most POS software database configuration.

• Perform audits on suspicious activity and insure Network and Software is not vulnerable to unautherized access.

• Lead team that connects Berg Pouring System units with desktop/terminals to extract raw data and generate understandable item (PLU to an item).

PUDU Robotics

Mapping & Launch Coordinator Atlanta, GA

January 2021 - Present

• Responsible for shipments and deployments of restaurant service robots within the Southeastern United States.

• Lead prospective client demonstrations of robot products with Sales teams.

• Program restaurant maps within PUDU software and train client teams for use within their unique environment.

• Lead implementation team in customizing visual content for robot screen menu displays. Meridian Star

Installation Technician & Tier 2 Help Desk Lead

Fort Lauderdale, FL/Atlanta,

GA January 2015 - Present

• Implemented Shift4 POS networks, which consists of network cabling, installation of terminals and devices, alterations to customer databases, and creation of custom customer backgrounds on devices.

• Provided training and troubleshooting as part of customer support.

• Insure Protection for Network&Software against Cyber attacks and unauthorized access.

• Completed integrations of liquor control systems (Berg Liquor Control), which was accomplished through forming a partnership with a regional distributor. Buffalo’s Southwest Cafe

Restaurant Manager

Snellville, GA

January 2013 - December 2016

• Responsibilities consisted of guest satisfaction, produce/product ordering, employee scheduling, and coaching staff, inventory tracking, and lite point of sale configuration.

• Provided shift management at five (5) restaurant locations throughout Georgia. ADDITIONAL INFORMATION

Certifications:

• Comptia ITF Certification (September 2020)

• Comptia Network+ Certification (in-progress)

• Google Cybersecurity Foundations Certification

Core Skills:

• Proven skill set in IT concepts and terminology, infrastructure, applications and software, software development, database fundamentals,auditing and network/software security. Personal Interests include: Building computers & networks, Home improvement, Working on cars and motorcycles, Playing Golf and watching Basketball

Contact this candidate