Customer Relations Office Manager

RESUME FOR THERESA LUPPA

* * * * *

**** ******** ******

Gainesville, GA, 30506

PHONE 770-***-**** • E -MAIL **********@*****.***

T H E R E S A L U P P A

PERSONAL INFORMATION

* Nationality: South African

* Place of Birth: Durban, Kwa-Zulu Natal, South Africa

* Date of Birth: 2nd April 1965

* US Alien Number: A232596337

* Health: Very good – Non-smoker

* Employment Auth. No: 232-596-337

* Languages: English – Excellent (Read, Speak, Write) Afrikaans – Excellent (Read, Speak, Write)

Summary of Profile

* Presentable & well spoken.

* Exceptional communication skills.

* Excellent customer relations skills.

* Excellent ability to work in a team as well as an individual.

* Ability to motivate.

* I am in the process of receiving my permanent residency in Georgia.

* I have received my Employment Authorization as well as my SSN. EDUCATION

SENIOR CERTIFICATE (SOUTH AFRICA)

1982 - Lyttelton Manor High School, Gauteng, South Africa Matriculated Subjects: English, Afrikaans, Business Economics, History, Typing, Home Economics.

CERTIFICATES ACHIEVED

Pastel Xpress Ver. 11 – Sage Softline pastel

Writing Effective user Documentation – Whitehead Morris Seminars Negotiating Skills – Marius Botha Consulting

Leadership Training – Hatfield School of Theology

ICB 2013 Provider Workshop (Institute of Certified Bookkeepers) Copies of certificates and letters of recommendation available on request. RESUME FOR THERESA LUPPA

2 P A G E

PROFESSIONAL EXPERIENCE

July 2023 – Current.

SBBS Accounting- Gainesville GA (Part time - 5 hours per week) Job Title: Bookkeeper

Report to: Julie Greeley – Owner (Cell: 678-***-****) Duties and responsibilities:

Capturing checks, bills and expenses (Quickbooks) & reconciling bank statements

April 2021 – November 2022.

Prime Growth Nutrition

Job Title: Office Manager & Financial Controller

Report to: Lisa-Marie Wolhuter - Director

Duties and responsibilities:

Greeting clients, sales, cash register, assisting with queries and purchase selections.

Accounts receivable, accounts payable, reconciliation of bank statements.

Stock Control

Ordering and unpacking of incoming stock items.

Selecting and packaging of on-line sales as well as dealing with all client queries.

Dealing with all queries with regard to collections and couriers.

Opening and closing store.

6 May 2018– September 2020.

Lived and travelled in the United Sates & Canada returned to South Africa due to Covid Quarantine.

Sept. 2013 – 5 May 2018.

Auction Operation

Job Title: Finance & Accounts Administrator (Debtors & Creditors Admin.) Report to: Marco Brown (Financial Manager)

Duties and responsibilities:

Reconciliations of all Debtors, Creditors and bank statements.

Issuing of all checks for Petty Cash, Wages and Dealer Stocking.

Capturing and reconciling all Creditors/ Debtors invoices- Pastel

Capturing, allocating and matching all daily remittances/receipts.

Ensure all accounts are ready for payment & all payments are received on the due dates.

Ensuring that all financial paperwork is correctly filed and stored (manually and electronically) and is accessible to authorized personnel only.

All manner of queries to be resolved within a 24-hour turnaround time limit.

Month end reporting: including month end scheduling and Age Analysis as well as statistical information for financial manager, CEO and corporate clients.

Liaise with and ensure a good working relationship with various departments in the company ie: Salvage, Stock Control and allocations, Vehicle registrations and release.

RESUME FOR THERESA LUPPA

3 P A G E

Liaise with clients regarding payments due and collection of vehicles.

Liaise with insurers and financial institutions regarding payments, collection and storage of vehicles.

Assistant to financial manager.

May 2012 – Aug. 2013

UniCollege West Rand Campus – Krugersdorp

(Was Damelin West Rand till Dec. 2012)

Job Title: Programme Co-ordinator – Student Academic Administration. Report to: Gerda Robinson – Academic Operations Manager & Director About the position:

Responsible and accountable for providing academic & administrative assistance to lecturers, invigilators and students involved in the relevant programme(s) and reporting back to the Academic Operations Manager on any area of concerns.

Duties and responsibilities:

Liaise with the following external learning intuitions with regard to queries, registrations, payments and written examinations.

Confederation of Tourism and Hospitality

Plan, co-ordinate and administer all internal and external examination sessions.

Set up, format, print and distribute all study materials and examination schedules with regard to the relevant programmes and making sure that this process adheres to the correct policies and procedures.

Receive payments of fees.

Pre-Course and Course End Evaluations and summaries.

Set up, develop and maintain student registers.

Capture, update and maintain student enrolments.

Responsible for ensuring that all Lecturers, Facilitators, Invigilators and Sales staff are assisted with regard to any requirements pertaining to the academic process.

Identifying and solving all manner of concerns or queries lodged by students, their parent or the sponsors of the relevant programmes.

Set up, develop, update and distribute letters of results, Certificates and Diplomas.

REASON FOR LEAVING: Accepted an offer from Auction Operation. 1 Sept. 2010 – 1 April 2012 Print-T-Niqua and The Bag & Canvas Company - George, Western Cape.

Manager / Partner - Print-T-Niqua and The Bag & Canvas Co. Duties and responsibilities:

All office administration functions, invoicing, creditors, debtors, reconciliations, banking, petty cash. (Quickbooks)

All labor related issues including online unemployment contributions.

New business development, marketing.

Assisting clients with design and artwork (Coreldraw, artcut), printing of workbooks, catalogs, T-shirts, school and sport bags (Designed and created by Bag & Canvas Co.)

REASON FOR LEAVING: Re-located to Johannesburg.

RESUME FOR THERESA LUPPA

4 P A G E

May 2003 to June 2010 El Torro Negro Stud Farm. Belfast, Mpumalanga. Manager of a Drakensberger Cattle Stud.

All Office Admin functions, bookkeeping and labor related issues.

Temp. Contract for 7 Months- 2009 – Marlin Granite – Belfast (Planning and Logistic) – Reported to Louis Snyman, Planning and Logistics Manager.

Part Time – Dutch Reform Church – Belfast - General office Admin. Reported to Martin Ras, Church Scribe.

REASON FOR LEAVING: Re-located to George, Western Cape. Nov. 1999 – 2003 Jars of Clay

Owner - Pottery manufacturing business.

Feb. 1996 – 1999 Telkom S.A.

Job Title : IT Specialist / Problem Co-Ordinator - Information Technology Services, National Service Delivery, Systems Control & Help desk Sept. 1994 – Jan 1996 Jakaranda Delta Car Sales

Job Title : Reception and Office Administrator - New and Used Car Sales Nov. 1991 – Aug. 1992 Cullinan Power Projects

Job Title : Reception and Office Administrator - Workshop May 1990 – Nov. 1991 Cartoria Toyota Car Sales (Lyttelton) Job Title : Reception and Office Administrator - New and Used Car Sales Jan. 1990 – June 1990 Quest Personnel

Job Title : Office Administrator & Data Capture- Various Temp. Positions July 1987 – Jan 1990 Perseus Computer Systems (Barlow Rand Group) Job Title : Helpdesk and Office Administrator – Hardware and Software systems

Jan. 1987 – June 1987 Hatfield Christian Church

Mission work

Dec. 1982 – Dec. 1986 Volkskas Bank

Job Title : Reception, Office Administrator, Bank Teller REFERENCES:

• MARCO BROWN: +27-84-351-**** (Previous) Financial Manager at Auction operation.

• LISA MARIE WOLHUTER: +27-76-105-**** – Director Prime Growth Nutrition.

• JULIE GREELEY: +1-678-***-**** – Owner SBBS Accounting

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