Lamartine Porcena, Jr.

**** ****** ****** *****

Dacula, GA 30019

adytm0@r.postjobfree.com

404-***-****

SUMMARY

Experienced Enterprise Systems Support Analyst with a diverse background comprised of experience in various public and private industries. A DevOps “All-rounder” Engineer with experience administering, developing, training and business analysis of cloud infrastructure using Azure and Microsoft 365. More than a decade of added value and expertise in defining problems, collecting data, establishing processes, drawing conclusions, and making appropriate recommendations. Solid record of achievement building and aligning I.T. organizations with strategic business objectives to achieve bottom-line results. Uncompromising integrity and work ethic. Fluent in French.

KEY QUALIFICATIONS

SYSTEM ADMINISTRATION: Virtual Networks, Microsoft365, SharePoint & Azure, Active Directory, Domain Controllers, MS Exchange, Citrix Metaframe/Xen, IIS, switches, and routers.

PLATFORMS: Thorough understanding of Microsoft products, IIS, Active Directory, Microsoft Teams, Azure and Microsoft 365, SaaS platforms including Jira and Salesforce.

BACKUP AND RECOVERY: Cloud solutions like OneDrive and Drop Box and Google Drive & Legacy Solutions

TICKET TRACKING SYSTEMS: ServiceNow, Microsoft ITSM, Remedy, IBM Tivoli, Manage Engine, Zoho

Operating Systems:

Windows Server 2003 - 2016; Win XP, Win7, 8, 8.1, 10 & 11 Mac OS 7-X Cisco iOS

IT Security & Risk:

Access Controls ACL

Risk Analysis

Vulnerability Assessment

ISA RSA VPN BIT Locker

Enterprise Software:

SharePoint MS365 Azure Exchange Active Directory Antivirus LANDesk WDS JDE Salesforce

Hyper-V VMware

Protocols & Services:

DNS DHCP TCP/IP FTP POP3 IMAP SMB RDP SMTP HTTP LAN WLAN SSL VoIP

Hardware:

Tablets Desktops Laptops Servers (HP & Dell) Meraki

Cisco Routers & Switches Aruba Controllers

Scripting/Programming:

Batch SQL

PHP Python Visual Studio PowerShell

CAREER HIGHLIGHTS

Diversitech Corp – Duluth, GA Jul 2019 – Present

Cloud Systems Support Engineer

Responsible for deploying and administrating production and non-production systems for supporting cloud related products and services. Ensuring timely resolution for production issues and submitting RCA documentation. Collaborated with a team of Engineers in the maintenance and continuity support of all mission critical systems and ensuring a 99.9% uptime.

KEY HIGHLIGHTS

Implement, monitor, support and manage core Microsoft technologies including cloud and SaaS infrastructures components such as Microsoft Azure, Office (now Microsoft) 365, Skype for Business, Microsoft Teams, and Intune for Mobile device management.

Supported, maintained, and patched MS Windows 2008R2 to 2019 Datacenter server operating systems and enterprise environment support systems including establishing relying on trust and configuring SSO for seamless user experience.

Participated in the development, Migration and/or enhancement of 3-tier LOB applications from an on Prem infrastructure and provisioning perspective which included but not limited to:

oAzure VM/ Win2K8 – 2016 Datacenter Server configuration/testing/validation

oBuild/configure internal and external load balancers / availability sets / resource group and security groups config.

oAzure Storage management such as Adding/Removing storage accounts/virtual disks/sizing/detaching/adjusting.

oConfiguring virtual networks, gateways, express routes, site to site VPNs with Meraki Firewall appliances.

oConfiguring Azure Backup by adding/removing instances.

Built, communicated, and executed technical projects and solutions with client and other divisions of the company.

Implemented and Managed Office 365 Migration which included but not limited to:

oAssessing and understanding existing mail application topology and planning office 365 migration

oProposed and designed target architecture with documented recommendations and best migration practices

oProvisioned office 365 subscription and Configured hybrid setup with Azure AD Sync.

oPlanned incremental O365 migration roll out post pilot stage.

Analyzed enterprise IT environment and provided recommendations on migration from on prem to Azure platform, security, performance, and compliance.

oThe creation of new greenfield/Domain

oCreating Mirror Win Server 2008 – 2016 VM for on Prem Domain controllers and setting up domain trusts.

oProvisioning the Virtual network and Virtual subnets to connect the multiple domains to one Azure Domain.

oConfiguring ADMT to migrate users from multiple on Prem domains to new Greenfield Domains.

McLarens Insurance – Norcross, GA Jan 2018 – Jul 2019

Cloud Systems Support Engineer

Responsible for deploying and administrating production and non-production systems for supporting cloud related products and services. Ensuring timely resolution for production issues and submitting RCA documentation. Collaborated with a team of Engineers in the maintenance and continuity support of all mission critical systems and ensuring a 99.9% uptime.

KEY HIGHLIGHTS

Implement, monitor, support and manage core Microsoft technologies including cloud and SaaS infrastructures components such as Microsoft Azure, Office (now Microsoft) 365, Skype for Business, Microsoft Teams, and Intune for Mobile device management.

Supported, maintained, and patched MS Windows 2008R2 to 2019 Datacenter server operating systems and enterprise environment support systems including establishing relying on trust and configuring SSO for seamless user experience.

Participated in the development, Migration and/or enhancement of 3-tier LOB applications from an on Prem infrastructure and provisioning perspective which included but not limited to:

oAzure VM/ Win2K8 – 2016 Datacenter Server configuration/testing/validation

oBuild/configure internal and external load balancers / availability sets / resource group and security groups config.

oAzure Storage management such as Adding/Removing storage accounts/virtual disks/sizing/detaching/adjusting.

oConfiguring virtual networks, gateways, express routes, site to site VPNs with Meraki Firewall appliances.

oConfiguring Azure Backup by adding/removing instances.

Built, communicated, and executed technical projects and solutions with client and other divisions of the company.

Implemented and Managed Office 365 Migration which included but not limited to:

oAssessing and understanding existing mail application topology and planning office 365 migration

oProposed and designed target architecture with documented recommendations and best migration practices

oProvisioned office 365 subscription and Configured hybrid setup with Azure AD Sync.

oPlanned incremental O365 migration roll out post pilot stage.

Analyzed enterprise IT environment and provided recommendations on migration from on prem to Azure platform, security, performance, and compliance.

oThe creation of new greenfield/Domain

oCreating Mirror Win Server 2008 – 2016 VM for on Prem Domain controllers and setting up domain trusts.

oProvisioning the Virtual network and Virtual subnets to connect the multiple domains to one Azure Domain.

oConfiguring ADMT to migrate users from multiple on Prem domains to new Greenfield Domains.

PlumChoice – Lowell,MA Nov 2017 – Apr 2018

Cloud Support Specialist

Acknowledged, Evaluated and appropriately handled incoming calls and emails in a fast-paced customer service and technical support setting.

Conveyed interest in each customer through courtesy, attentive listening, friendly and caring image of a world class white glove support philosophy.

Applied product knowledge to the customer’s needs to ensure they understand the product and use it to its maximum potential.

Ensured customers see value in the products and services so they continue to remain customer.

Guided customer service-related issues to resolution

Responded to customers request for refund of service.

Provide outbound communications to customers and technicians providing company, scheduling, and appointment information.

Escalate unresolved customer issues to Customer Care Supervisor

Consistently meet productivity goals

Proactively respond and process all customer care administrative tasks

Offer upgrades, add-on sales and cross-marketing promotions.

Provide back up support on technical review sessions when needed.

Performed Other duties as assigned.

New Signature – Washington, DC Arp 2017 - Dec 2017

Remote Cloud System Administrator (Contract Position)

Oversee cloud infrastructure for managed services of Microsoft applications and mobile devices, and migration to Microsoft cloud services. Direct multiple, concurrent enterprise-level technology projects to drive aggressive timelines, quality, and customer requirements through implementation. Establish needs, define scope and deliverables, draft budget proposals, create timelines, meet milestones, and set service level agreements.

KEY HIGHLIGHTS

Create strategic enterprise IT roadmaps for clients and partners; propose, develop, plan, and executed cloud infrastructure framework adoption and security implementation utilizing BitLocker, MFA, Microsoft InTune, and Microsoft EndPoint.

Provisioned and performed seamless, progressive Staged, Cutover and Hybrid migrations to the cloud depending on client and their needs.

Utilize Azure to setup Cloud infrastructure of Windows Server and SQL Database, and implement Azure AD for Active Directory Authentication.

Developed and executed data migration plan from OnPrem to SharePoint online document sharing.

Created teams in Office 365 for better workflow and organization.

Microsoft Corporate – Alpharetta, GA Nov 2011 – Dec 2017

Desktop Support Manager (Contract Position)

Contracted to direct, manage, supervise and coordinate the activities of Microsoft’s Field I.T. operations within the Southeast Sales District of Tampa, Birmingham and Alpharetta. This included hardware, software, network, computer systems and Unified Communication administration. Responsible to identify, recommend, develop, implement and support cost effective technology solutions as well as coordinate upgrade/implementation activities with other divisions and vendors.

KEY HIGHLIGHTS

•Leveraging Incident, Problem and Change management knowledge using ITIL methodologies to resolve technical issues which might arising from the System implementation.

•Provided technical guidance and end-user support for migration, configuration and deployment of enterprise systems like Office365, SharePoint Farms and sites, Lync/Skype for business and managing MS Azure AD, user identities and requirements and applications in hybrid (On-Prem. and Cloud) architecture.

• Managed and coordinated the implementation of a number of technology projects in Southeast Region, including Cisco Switch and Router End of Life/Upgrade projects, AP controller Upgrade Project, US Print Transformation Deployment Project, Nokia Transition Project, and Skype Room Deployment Project.

•Develop proof of concept system architecture for office365 infrastructure and analyze, resolve technical issues which might arising from the implementation of those systems.

•Management responsibilities of the division Field Offices which included: managing the installation, upgrade operation and maintenance of Server hardware and software, such as HP ProLiant servers, cisco switches, routers and Access Points.

•Responsible for providing ongoing technical support to end users, executives and VIP as well as educating through “Lunch-n-Learn” staff training for the Microsoft South-east Division via Microsoft Lync (Now Skype for Business).

•Attended and participated in Professional group meetings, workshop to maintain awareness of new trends and developments in Information Technology Industry.

•Migration from On Premises to Exchange Cloud Services.

Miles Property – Atlanta, GA Jan 2007 – Jan 2010

Recruited to leverage extensive cross-functional technical skills in supporting the systems architecture and infrastructure for more than 500 employees across the US. Manage all aspects of IT systems services, including system monitoring/troubleshooting/resolution, Tier I/II/III technical support, server upgrades, thin clients, business continuity plans, software management, infrastructure security and corporate strategic direction implementation. Contributing to the overall strategic development of solutions, I was a key team member for systems security, conducting frequent preventative security procedures and training users on standard security protocol. Managed the deployment and maintenance of domain as well as hosted servers.

KEY HIGHLIGHTS

•Successfully transition network infrastructure to Hosted Virtual environment with Citrix, MS SharePoint, and Hosted Exchange with MS Active Directory servers.

•Established a new helpdesk ticket system and reporting procedure, substantially reducing response time by 40%.

•Successful resolution of persistent printer issues with Citrix and Thin clients reducing support calls by 30%.

•Managed the use of outside consultants to determine best direction for companywide network strategy and software development needs.

•Implementation of security measures which included Cisco VPN Pix 515, Firewall and WebSense deployment.

•Successfully transitioned the local IT systems to virtualization and thin clients, significantly lowering operational costs and enhancing system security. This initiative resulted in the following:

oFurther reducing help desk ticket calls

oReducing hardware as well as TCO and licensing costs

oSignificantly Lowering system downtime while improving system wide security

•Assisted in the maintenance of IT manuals, instructions and policy documents; instrumental in the preparation of documents and presentation which clearly defined IT issues; reviewing routine contract proposals for acquiring hardware, software, or IT services; and writing replies to IT correspondence.

•Implementation of Disaster recovery documentation and procedures for emergency purposes.

•Created instructional technical material and conducted adult computer courses to enhance continuing education initiatives.

•Recipient of Broward County School Board’s Employee of the Year award, for innovation and outstanding contribution to the technical successes of the district.

EDUCATION

University of Phoenix – B.S. Information Technology

University of Phoenix Oct 2016

Fundamentals of Project Planning & Management

University of Virginia – Verified Certificate Jun 2015

Microsoft – Microsoft Certified I.T. Professional (MCITP)

MCP #: G362-7111 Sep 2017

MCP #: B824-0987 Apr 2008

CompTia A+ Certification

Certification #: COMP00100536881 Sep 2006

LANGUAGE & HOBBIES

Languages

Fluent in English & French

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