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Kansas City, KS
... ● Worked one-on-one with the Technical Trainer and Helpdesk to create training material for new software. ● Trained on average 40-50 Customer Care Reps on how to utilize the new payment plan program. ● Managed call volume control by overseeing call ...
- Apr 16
Greenwood, MO, 64034
... Achieved a first call resolution of 75% to 80% at Sprint Internal Helpdesk. Education / Certification: DeVry University, Kansas City, MO Associate of Applied Science Degree in Electronics Honors: Dean’s List Community: Student Government ...
- Mar 26
Kansas City, MO, 64101
... com/in/robert-cates-a41273150/ WORK EXPERIENCE Intermountain Health (Contract) Oct 2023 – Feb 2024 Helpdesk Technician Remotely resolve connectivity issues for Intermountain Health laptop and desktop equipment in an enterprise based environment. ...
- Feb 18
Kansas City, KS
... 2000 – May 2001 Helpdesk Analyst I Phone Support for agencies of the state providing assistance through WIC Program. Maintained Network connectivity and Application structure used by offsite agencies. Maintained Databases and Development Software ...
- Feb 01
Kansas City, KS
... SOFTWARE: Windows 10, Windows7, Exchange Client, Active Directory, Microsoft Office 2010, Office 365, BookingBuilder, HRM, Back Office, MS Teams, PROFESSIONAL EXPERIENCE: Oct 3 2022 to Present Lead Helpdesk Support Tallgrass Technologies Inc. ...
- Jan 17
Kansas City, MO
... Office 365 Administrator - O365 BSHARP ENTERTAINMENT – Olathe, KS Disc Jockey (DJ), 07/00 to 06/16 Reason for Leaving: Moved Highlights of Accomplishments: Provided entertainment for customers ISPN – Lenexa, KS Helpdesk Analyst, 11/11 to 01/13 ...
- Jan 02
Lenexa, KS
... MNS includes 7 x 24 network monitoring, management, helpdesk, antivirus, patching, DR & backup strategies. Territory growth from $0 billing to over $50K per month in MNS services. ATS includes customer infrastructure additions or upgrades; routers, ...
- 2023 Dec 18
Olathe, KS
KAMAL ANDALSI 816-***-**** - ad05ks@r.postjobfree.com Customer Service Representative: IT Support Helpdesk Operations motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and ...
- 2023 Nov 14
Kansas City, MO
... TTEC Helpdesk – Kansas City, MO. 10/2019 - 12/2020 Desktop Support Technician, Team Lead TTEC, working with Maximus on the US Census project. I managed 8 technicians. Assisted employees resolve issues and with functionality of software via desk side ...
- 2023 Nov 12
Kansas City, KS
... Duties Included: Serve as Supervisor and second tier helpdesk support for Escalated Hosted Server administration and hardware issues, including Lotus Notes Domino server related issues, Complex Application Hosting (Complex Web Servers), Hosted NT ...
- 2023 Sep 21