Kim L. Shaw Sr.

913-***-****

ad2vbo@r.postjobfree.com

CAREER

SUMMARY: Information technology support professional with Twenty-Three years

of computer operational analysis experience. I have supported end users

using the Microsoft Office suite products.

Effective at analyzing operations, problem solving, and

implementing computer technology to reduce costs/improve

operations, DCSE Certified. Worked with Lucent Technologies

software and Hardware and Motorola equipment.

HARDWARE: IBM PC's and Compatibles, Compaq, Toshiba’s, Dell, Gateway 2000, (All laptops and Desktops Fax Server, Network Server,

TCP/IP Protocol Networks Concentrators, Hubs, Patch Cabling,

Wire Management, Macintosh, IBM 3090 (via LAN), WAN Support and AS/400 Backup, Kiosk, Radiant POS Systems, Fujitsu

POS Systems, VOIP, Dell Certified with On Force, VPN Support

SOFTWARE: Windows 10, Windows7, Exchange Client, Active Directory, Microsoft Office 2010, Office 365, BookingBuilder, HRM, Back

Office, MS Teams,

PROFESSIONAL

EXPERIENCE:

Oct 3 2022 to Present

Lead Helpdesk Support

Tallgrass Technologies Inc. (Hills Pet Nutrition)

Contractor System Support Analyst (Business Partner to Hills

Pet Nutrition/Colgate Palmolive)

Currently working at Hills Pet Nutrition as a Support Analyst at

the Topeka Plant my duties are to assist the 24/7 Plant operations

to stay to assist the plant with staying to be online with the

necessary online support to be able to produce the necessary

supply of product needed to keep the plant operational. My duties

include being able to make sure that new employees that are with

operations have the necessary tools needed (laptops, account set up

phone support and application support necessary) to perform the

duties that they are hired for. I also support Production equipment

that is automated to stay online and forklift equipment that relies

on wifi to stay connected and update as well as the RF tablets as

well. I also assist the Lab personnel with their pc’s to ensure that

their equipment is up to date and online and operating as well. It is

also my duty to make sure that the plant is always online and there

are no interruptions with network services as well. Office 365

support is also a part of my daily duties. I also assist the plant with

tickets which is the “Fresh Start”program and also have to assist with the daily duties of supporting the Camera’s onsite (Program software used is MaxPro)and badging and peripheral software that they use (Promax). I also support all printer setups as well and follow up with the GITSC department for the plant on all outstanding tickets and issues. Also assist with replacing tape backups replacing workstation and server hardware on an “As needed basis” since I am a “Business Partner” I am limited to what I am allowed to do, however I do what is necessary to assist on keeping the plan open and running on a 24/7 basis.

AdvantageTech (BlueScope)

Contractor System Support Specialist I

10/17/2021 to 03/07/2022

Provide desktop support to Engineers and Designers. Imaging PC’s and laptops for deployment. Assisting with Network and Desktop support also assisting with transformation of going to Intune for desktop automation. To the various regions in the US.

AdvantageTech (UMB Bank)

Contractor Desktop\Network Support

07/31/2021 to 10/01/2021

Working at UMB Bank Buildings downtown KCMO to provide Desktop\Network support to the clients that are remote, working at home and returning back to work. Assisting with PC move to the three downtown buildings and also assisting with imaging pc’s and laptops with the imaging software that they use also using SCCM, and Service Now as tools to assist with the inventory, moves and imaging and work done with clients.

BCD Travel

IT Field Service

10/17/15 to 04/20/2020

Provide Tier 3 Global Client/Server/Windows 10 Conversion Support Team

We are the Primary Office for Break/Fix issues for the company Tier 3 support for all Client Support issues.Provide assistance to Network Services Team for Router and Network issues, in the Kansas City office also provide the same assistance to the Infrastructure Support Team as well. I am the SME for BookingBuilder support, Provide support for all the GDS applications that the company uses. Responsible for assisting with

projects at various sites for the company. We do 25%-50% travel to assist various offices with support.

BCD Travel

Global Technical Support Specialist

10/30/11 to 10/17/2015

Provide Tier 1 & 2 Global Client/Server Support/Exchange Provide Tier 1 & 2 Global Client/Server Support, Exchange Client Support, Virtual Desktop,VPN,Remote Support, Broadband Support. Use Active Directory, Exchange Console, PC Anywhere, Microsoft Office and Third Party Software Support,HRM, Bookingbuilder,Worldspan,Sabre Red, Insite, People Soft and IEmployee Support. MS Outlook Support. Windows XP\7 client support,VDI, Mobile Iron for Mobile Phone Support, Wireless Support and Domain Migration Support, Using Symantec Management Console.

Beyond The Conviction

Network Support\Consultant

10/2009 to 1/2014

Working with this non for profit to build their network. My primary role was to build a network for the organization and advise them on how to build on this network once it was completed. I started them off with a 15 node network for the office and a 15 node network for the training rom which was on a separate IP address for internet access only, Also had to set up the Telephony and all Cat 5 wiring for the office and Training Room and conference room as well. I also gave them a drew a diagraham consisting of pc locations, phone configurations IP addresses of the printers and training room pc’s and router locations as well in the event of an audit or if they needed to have their ISP do any work for them as well. I also assist them with patch updates, and wireless support as well.

Weed and Seed Center/Healing and Addiction Center Network Engineer/Project Manager

1/2009 to 10/2009

(Volunteer position so it is neither employee nor contractor.)

Working with the non-for profit organization to assist in building a Learning Center and a Network HUB for the organization. Duties include getting all necessary equipment to assist in building the network for the Learning Center and the Network HUB. Finding resources to assist in getting any and all Network equipment needed to get this project under way. This project is for the KCK Metro-Plex.

Velocity (Agency)

01/2008 to 12/28/2008

AMC Theatres (End client.)

Computer Engineer/Support Specialist (Contractor) Provide Help Desk support to the AMC Theatres (In a Call Center environment) in the US and Canada, providing Support on the POS Stations and on all Back Office Workstation.Supporting Radiant on the Servers Windows XP, NT (Client) 2003 Server 2000 . Exchange and Outlook, account setup andupport, Client and win 95 and win 98 and supporting all ABO’s Box Office and Concessions Workstations. Resolving all network and VOIP Support and LAN/WAN/Remote Client issues as well, also responsible to keep them SOX Compliant and Client/Server Support via Active Directory. Worked with Lucent Technologies software and hardware and Motorola equipment. Remote Desktop Support

MODIS (Agency)

7/2006 to 12/25/2007

Sprint (End client)

Provisioner (Contractor)

Contracted to Sprint/Nextel responsible for Provisioning order from customers transferring telephone services to and from Sprint/Nextel (Media Com). Also to assist new employees with training and working on the ACD Line to trouble shoot a variety of Telephony issues. Working in a Team Environment and assisting the Team in any way possible to provide service to all of our customers and Local Exchange Carriers (LEC’s) which includes connects, disconnects, moves, Porting Issues, Switch Issues, Cancels.

Network Xperts (Agency)

5/22/2006 to 6/14/2006

CVS (End client)

Technical Deployment Technician (Contractor)

Responsible for deploying Voice/Data Cabling for the TCP/IP Protocol and Wire Management to Metro Area Osco Drugs Stores that are being converted to CVS Family chain.

Van Rooy Propertie

3/2005 to 3/27/2006

Maintenance Technician

Provide Office/LAN/WAN Support and General Maintenance Support the Company.

LAN/WAN Client Server Support.

COMPUSA (Agency)

11/02 to 2/28/04

Time Warner Cable (End client)

Cable Technician (Contractor)

As a Sub Contractor to Time Warner Cable responsible for Network Cabling, RG 6, RG 59 and RG 11 Cabling, Road Runner, LAN and Wireless Network Support. It is my duty to complete new installs, set up Road Runner (E-Mail Accounts)Broad Band and do wireless and wired network setups (TCP/IP Protocol) for TWC

Risk Management Alternatives (RMA)

10/01 to 11/02

Technical Consultant (Employee)

First line of resource for the JC Penny Accounts, LAN/WAN /Client/Server Help Desk networking issues. Mainframe to Network issues on the LAN/WAN Platforms, migrating them from Windows NT 4.0 to Windows XP and Windows 2000 Server. Assisting with moving and setting up existing and new workstations and servers. Trouble shooting and repairing existing workstations

River City Solutions (End client)

2/26/01 to 10/01

Strictly Technologies Solutions (Agency – My own company.) Computer Consultant (Contractor)

I was offered an opportunity to work as a Computer Consultant to River City Solutions but having my own company under their umbrella (Strictly Technologies Solutions),

LAN/WAN support along with being able to trouble shoot a verity of different Client/Server support issues and Network Cabling issues TCP/IP Protocol Issues It was our responsibility to be resourceful in getting the correct resolutions to the day-to-day issues at client sights. We had approximately 25 to 30 different clients in the KC Metro area and problems range from Novell issues to NT, 98 and 95 issues both on the client and server side. Data Backup and recovery issues were also a key part of our daily duties.I worked on call on a 24/7 basis.

Cleveland Chiropractic College

11/01/99 to 01/12/01

Computer Information’s Manager/Network Engineer Responsible for internal client user support in LAN/WAN (NT 4.0/Novell NOS and Win NT 4.0 and Win 95/98 OS) and Internet environments to include support for approximately 120 users in the Kansas City Area. Client and Server Data Backup and Data recovery was also and on going daily task. Fixing and repairing existing workstations and laptops.

Setting up and supporting Video Conferencing and VOIP. Projects involving restructuring the internal network setting up a WAN for our Campus here and at our sister company in LA. I have just completed recabling the campus with fiber backbone and 10/100 Ethernet Cat 5 Cable with the opportunity to go to gigabyte connectivity.

Completed Projects:

Setup and configured a stable Backup Recovery system for the server side and a backup system (Iomega) for the accounting department for extra reassurance.

Completed the network cable in the Main Campus (6401 Rockhill Road) the Clinic (701 East 63rd.) and the 601 East 63rd Building and connecting the 701, 601 and the 751 buildings on east 63rdto the Main Campus on 6401 Rockhill Road via Fiber Backbone and making all connections CAT 5 standard.

Configured and set up the research pc’s in the Library. This involved network cabling for Internet access and setting up the necessary securities and customized desktop for easy access.

Configured and set up 10 PC for the student lab and recabled the

lab which was set up on BNC connectors and a sneaker type of

network.

THE TRIPLE-I CORPORATION

10/97 to 11/01/99

Triple-I Corporate ITS: Network Engineer (Employee)

Responsible for internal client user support in LAN/WAN (NT 4.0/Win 95/98 OS) and Internet environments and Lotus Notes to include support for approximately 200 users over a Nine State

Area. Responsible for all network support duties, which includes

accounts setup, hardware and software upgrades, network

configurations and printer support and TCP/IP Protocol issues.

Also responsible for daily Data Backup and Data Recovery Issues

as well and repairing existing laptops and workstations.

EDUCATION:

Kansas University – Architecture and Japanese

Johnson County Community College – Computer Science

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