Jera L. Leathers

**** ***** **** **** ****** City, MO 64114 Cell: 913-***-**** mailto:ad2d3g@r.postjobfree.com

EXPERIENCED QA TESTER

Solutions-focused QA tester with 15 years of manual experience; high-level proficiency with Zephyr TFS, MTM and JIRA toolsets; and a foundation in SQL, Postman, Linux/Unix and monitoring tools.

Excel in creating test plans and writing/running test scripts to pinpoint software defects, track bugs, close open defects and validate functionality. Serve as a value-adding member of QA teams.

Experience managing people and projects

Technology & Testing Proficiencies

Testing Tools:

Team Foundation Server (TFS), Microsoft Test Manager (MTM), Cross Browser, Jira, SQL, Cross, Browser Stack, SQL, Selenium, Zephyr, Postman, Node.js, Docker, SnagIt

Software Testing:

CRM, SharePoint, Salesforce, O365, Active Directory, Service Desk, Mainframe, Web Based, Mobile, Peoplesoft, Kronos, GetPaid, Rightfax, Testing Environments, Oracle ESB Suite

Testing Types:

QA Testing, System Testing, Stress Testing, Load Testing, Reliability Testing, Feature Testing, User Acceptance Testing (UAT), Functionality Testing, Validation Testing, Mobile Testing, Hardware Testing, Negative Testing, Smoke Testing, White Box and Black Box Testing, Manual Testing, SOAP, Rest, API, Database

Testing Methodologies

Agile, Lean Agile, Waterfall

Systems:

Unix, Linux, Windows, Windows Server, SQL Server, Mainframe,

QA Testing Experience

mPulse Mobile – Los Angeles, CA

Quality Assurance Engineer, 07/21 to 04/23

Was responsible to provide high-quality product by utilizing my skills and vast accurate knowledge executing test strategies. I was solely responsible for manual Quality Assurance across web, API and database platforms. In this role, I created test plans, functional testing, load testing, track defects, and report results. I performed troubleshooting for any issues found and accuratel tested web-based and API's using testing tools such as Postman and JMeter.

Highlights of Accomplishments:

Extensively used JIRA & TestRail for test planning, bug tracking and reporting.

Successfully and accurately completed REST and SOAP API testing, using my knowledge of API testing best practices, and experience using tools such as Postman.

Used SQL and database querying knowledge to complete database testing, including data validation and performance testing.

Completed log analysis and when needed completed troubleshooting of issues by reviewing log files.

Managed multiple testing projects simultaneously and quickly adapted to testing new applications and systems as needed.

Identified and reported defects and issues for multiple projects and software applications, and successfully worked with development teams to resolve them.

SELECTQUOTE– Overland Park, KS

Quality Assurance Analyst, 03/20 to 07/21

Was responsible for establishing and implementing quality assurance and compliance processes for the IT organization. Worked closely with IT leaders to develop and implement an overall quality maturity roadmap and plan for each IT functional area. Worked with development, testing and production teams to develop publish and implement software quality assurance plans. Developed and execute formal test plans to ensure the delivery of quality software applications. Conducted test planning, writing test cases/scripts, test case automation and test execution. Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.

Highlights of Accomplishments:

Designed and executed manual test cases for functional, regression, and/or performance testing including both back-end and front-end testing of entire system, subsystems and interfaces to other systems as needed.

Coordinated testing efforts, and provide quality assurance readiness to team.

Archived, maintained, and support all test artifacts for reuse on subsequent projects, including test environments, test data, and application instances as appropriate.

Updated the teams Postman with the current API’s for testing in any environment and easy to use for the QA team members that do not have API experience.

Updated documentation, queries for each of the projects I have worked on in the past or currently work on.

Managed multiple testing projects simultaneously and quickly adapted to testing new applications and systems as needed.

Acted as an advisor on the technical issues when testing the application software system, and ensured that any problems were communicated to all members of the project team.

Proactively created, updated documentation for the application software system.

Helped train and provide guidance to any team member using my past QA experience and knowledge.

Worked closely with developers on each of my assigned projects to get a deeper understanding of how the backend works with the front end.

Tested the BE in depth using SQL and Postman (API)

Tested the FE and troubleshooting the browser with DEV Tools using the Network, Application, or Console tabs.

CERNER – Kansas City, MO

Test Analyst, 04/19 to 11/19

Reason for Leaving: Laid Off

Provide lifecycle management of automated testing projects on software and large database applications, web application testing using JIRA, MTM, QC and various monitoring and scripting tools. Maintain cooperative relationships with developers and communicate with both technical and nontechnical stakeholders.

Highlights of Accomplishments:

Promoted from junior QA tester role within two months of hire, outpacing Cerner’s typical six-month timeline for junior testers. Recognized for developing excellent test plans/scripts and rapidly discovering defects.

Contributed to high-reliability technology releases because of thorough testing that helped maintain Cerner’s industry-leading health care software ranking, market share and customer-satisfaction rating.

Utilizing my technical documentation skills created new testing evidence templates to save time and accuracy for documenting test plan efforts for each project.

Employed a “test-to-break” approach on testing initiatives and clarified ambiguous requirements to ensure the effectiveness of all test plans.

Improved the documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices.

YRC FREIGHT – Overland Park, KS

Quality Assurance Analyst/ Business Analyst, 07/12 to 05/16

Reason for Leaving: Moved out of state

Highlights of Accomplishments:

Became teams SharePoint Admin and helped create teams site, initial defect tracking, project SharePoint template, test plan template, and test case template. Interviewed and hired new QA team members helping manager establish QA team members and trained them. Took on extra administrative roles for manager as needed.

Understood and applied company standards, methodology, processes, and procedures.

Participated in the development of standards, tools, methodologies, processes, and procedures across the organization.

Executed and validated projects of medium to high complexity.

Became fluent with the software testing process and methodology from Unity through User Acceptance Testing to include: Load/Performance, Stress, System Integration, Regression and Automation testing.

Participated in requirements sessions / reviewed technical documentation to confirm consistency with program operations.

Comprehended and contributed to high-level requirements gathering and designs.

Became skilled at developing test-efforts estimated (Level of Effort) and assessed the results of each test cycle ensuring it was performed according to the test case/scripts.

Proactively brought issues and problems to the attention of the team: generated and proposed solutions.

Additional Experience

DIGITAL ALLY – Lenexa, KS

Technical Sales Specialist, 08/18 to 11/18

Reason for Leaving: Contract Ended

Highlights of Accomplishments:

Maintained up-to date and in-depth product knowledge on all Digital Ally products and services.

Managed technical sales projects for multiple opportunities in assigned territory.

Designed customer solutions, deploying and training once sold.

Ensured professional services sold, met customers' expectations.

Coordinated with inside and outside Sales Reps on assigned opportunities.

Coordinated directly with customers, IT staff, and 3rd party vendors to deploy solutions in a timely period.

Utilized CRM for project documentation and communications.

Onsite travel for sales presentations, customer on-boarding and support services.

Performed other job-related duties and responsibilities as assigned.

Created technical documents for customers and employees utilizing my technical writing expertise.

JACK HENRY & ASSOCIATES – Springfield, MO

Network Engineer, 01/17 to 05/17

Reason for Leaving: Moved backed to Kansas City

Highlights of Accomplishments:

Supported network operating system software on existing routers.

Supported network hardware of existing routers.

Provided phone support to employees or customers relative to networking technology.

Analyzed network typologies to determine potential issues and makes suggestions for recommended changes.

Assisted with the preparation of network assessments and certifications additional essential functions for network support at a customer site.

Supported communication equipment including routers, terminal servers, switches and firewalls.

Corresponded with customer and other divisions within the company to insure all customer concerns and issues are resolved in a timely manner.

Office 365 Administrator - O365

BSHARP ENTERTAINMENT – Olathe, KS

Disc Jockey (DJ), 07/00 to 06/16

Reason for Leaving: Moved

Highlights of Accomplishments:

Provided entertainment for customers

ISPN – Lenexa, KS

Helpdesk Analyst, 11/11 to 01/13

Reason for Leaving: Part Time Position

Highlights of Accomplishments:

Provided entertainment for customers

Provided first line response for users requiring assistance with information technology issues and problems.

Responded to requests for technical assistance by phone, email, and/or using a help desk management system.

Diagnosed and resolve technical hardware and software issues. Research questions using available information resources and advised user on appropriate action.

Followed standard help desk procedures, log all help desk interactions, redirect problems to appropriate resource.

Identified and escalate situations requiring urgent attention.

Located and input customers info in ticket system per specific Telco provider.

ITG – OVERLAND PARK, KS

Technical Support Analyst, 12/11 to 07/12

Reason for Leaving: Contract hired as direct YRC Freight employee

Highlights of Accomplishments

Provided first line response for users requiring assistance with information technology issues and problems.

Responded to requests for technical assistance by phone, email, and/or using a help desk management system.

Diagnosed and resolve technical hardware and software issues. Research questions using available information resources, advise user on appropriate action.

Followed standard help desk procedures, log all help desk interactions, redirect problems to appropriate resource. Identify and escalate situations requiring urgent attention.

Located, input customers info in ticket system per specific Telco provider.

Education

DEVRY – KANSAS CITY, MO

B.S. TECHNICAL MANAGEMENT 3/2007

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