Lawrence, KS
... • SCCM imaging experience • Backup, Restore, and Reimage Laptops, Desktops, Mobile Devices, Printers, Tablets, and Servers • Manage helpdesk personnel, handle escalations of Tier III support, assist with staffing and process development • Dell ...
- Jun 03
San Marcos, TX
... AMZ Web Solutions Software Engineer Bengaluru Client – Midland Courier Feb 2011 - Oct 2013 Define data modelling standards and guidelines to ensure consistency and scalability. Optimize data storage and retrieval for improved performance. ...
- Jun 02
Alexandria, VA
... and technical support services • Provided technical support during software installation and configuration • Streamlined helpdesk operations, providing timely technical support to end-users • Offered software-related technical support through various ...
- Jun 02
Ashburn, VA
... IT Service Helpdesk Quality Assurance Administrator OIT, Gungchil Consulting LLC – SEC QCTC, Washington, DC April 2024– Aug 2024 Medical Office Administrator, Hanger Clinic, Reston, VA Dec 2018 – Nov 2023 VA Marketing Development/Customer Service ...
- Jun 02
Ledgewood, NJ
... Service Delivery Manager, Welch Allyn Account 2012 – 2015 Manage various service lines on account which include helpdesk, deskside, Malware, and security management. Managed over 15 projects yearly worth total of over $100k of revenue. Projects have ...
- Jun 02
Las Vegas, NV
... •Managed helpdesk operations, leading a team of 30+ in troubleshooting and IT support. •Troubleshooting, infrastructure standardization and implementation of cisco network devices. •ADP domain and network administrator as well as information ...
- Jun 02
Orange, CA
... University of Wollongong Wollongong, NSW, Australia (https://www.uow.edu.au/) Mar 2000 – Nov 2002 Helpdesk Support Services and Micro Computer Laboratory Supervisor Provided onsite support to students and staff with connectivity, printing and visual ...
- Jun 02
Manhattan, NY
... Field Level 3 support issues and boost helpdesk workflows 20% with migration of 250K+ tickets to new ServiceNow helpdesk system. Briefed chain of command to keep awareness up to the minute on operation reporting. Provided alternative solutions to ...
- Jun 02
Hillsboro, OR, 97124
... 365 Suite (Word, PowerPoint, Outlook, Excel), Visio, Adobe Acrobat, and Photoshop Knowledge and proficiency of desktop and helpdesk support Windows 7, 8, 10, and 11 as well as MAC OSx platforms Service now and Landesk ticketing systems Disaster ...
- Jun 02
Raleigh, NC
... Asset tracking and Helpdesk software project - Participated in a Notebook Upgrade Project that extended the life of approximately 75 notebooks. Conduct new employee orientation. ·Microsoft 365 Admin Centre Portal: Add and remove user accounts, ...
- Jun 02