Desktop Support Information Technology
Resume:
Information Technology Resume
Anthony Rodgers
Hillsboro, OR 97124
*************@*****.***
IT Consultant with over 15 years of experience providing excellent customer support to network users and clients working with multimillion dollar corporations. Aiming to use my superb technical skills and technical knowledge to fulfill this role.
Possesses an AS in Computer Networking and a BS in Data Communications
TECHNICAL SKILLS
Superb skills in: Customer Service, Desktop Support, Break fix and ticking Systems
Proficient in: Computer Networking, UNIX Shell Script, Perl, Python, HTML, XML, and XSL
Expert knowledge of Operating Systems and Computer Hardware
Familiarity with web servers: Apache HTTP and Oracle HTTP
Adept with Microsoft Office 365 Suite (Word, PowerPoint, Outlook, Excel), Visio, Adobe Acrobat, and Photoshop
Knowledge and proficiency of desktop and helpdesk support
Windows 7, 8, 10, and 11 as well as MAC OSx platforms
Service now and Landesk ticketing systems
Disaster recovery knowledge
Network hardware devices, Troubleshooting and cabling
PROFESSIONAL EXPERIENCE
WASHINGTON COUNTY, HILLSBORO, OR
IT Client Services Technician II (Desktop Support), May 2024 – March 2025
Troubleshoots loading of operating systems, drivers, and applications on networked computers.
Upgrades and tests new components and peripherals and customize settings to ensure operational compatibility with network resources.
Confers with users and departments to ensure that data technology and systems needs are operating efficiently. Maintains software licensing, compliance records, and equipment lifecycle data for implementing ongoing upgrade and replacement schedules.
Assists in creating a positive and supportive work environment; enforces a safe workplace; establishes a culture of teamwork and communication; creates a workplace that promotes the organizational values of workplace diversity, equity and inclusion and actively promotes an environment respectful of living and working in a multicultural society.
Develops and modifies user accounts within domain structure and troubleshoots user account problems.
Tracks and monitors service efforts; implements work plan requests in relation to the capacity and limitations of computer hardware, operating time, and available personnel. Orders necessary parts, processes receivables, maintains records and inventories of hardware, software and related peripherals needed for new systems, replacements, and repairs.
Keeps supervisor and other involved parties apprised of work progress, including present and potential work problems and makes suggestions for new or more effective ways to address customer service issues. Gathers and provides input on equipment costs to be used in purchasing decisions and maintains and generates regular inventory reports.
Worked with Network Administrators replacing hardware components, replacing cables, troubleshooting networking issues
Knowledge and support of office printers on and off network.
Attends meetings, conferences, training workshops, and reviews publications and industry documentation to become and remain current on principles, practices, and new developments in assigned work areas.
Assists in maintenance of data integrity with backup, archive, and recovery processes and helps implement and maintain procedures for disaster recovery.
Performed Windows 7, 10, and 11 imaging of laptops, desktops and Office 365 suite.
Used Service now ticketing system, Performed computer equipment moves of users cubicles and workstations.
INTEL CORPORATION, HILLSBORO, OR
Hardware Validation Technician, June 2021 – April 2024
LTIMINDTREE, HILLSBORO, OR
(Hired on by Intel Corporation in June of 2021) Same job description for both
Hardware Validation Technician, March 2019 – June 2021
Performs computer lab experiments to collect power and performance data using measurement tools and report out the results in the form of data files, spreadsheets, and summary charts/tables.
Working with computer components (CPU, GFX, Memory,), architecture, and operations
Performs test on computer motherboards using various lab equipment such as Millimeters, power suppliers, and signal generators to measure electrical parameters including voltage, current, and frequency.
Tracks results using Microsoft office 365 word, excel, and PowerPoint.
Statistical data analysis using Excel, JMP or similar tools.
Exposure to Programming and scripting using C++, Visual Basic, and Python.
Worked with engineers and various customers to troubleshoot and test Motherboards.
Tracked troubleshooting steps and issues discovered in Service Now ticking system.
Performed Data migrations, password changes in Active Directory.
Worked with various types of SSD drives, Wiping and imaging drives
Performed inventory and tracked, labeled CPU’s for engineer use.
COMPUCOM, HILLSBORO, OR
Desktop Support (Level 3 support technician) (Desktop Support) February 2017 – March 2019
Records, classifies and resolves incidents and service requests and provides workarounds within agreed SLA targets to restore normal service as quickly as possible.
Brings first and second level troubleshooting and technical expertise using stored knowledge to resolve Incidents and Requests for Service.
The first and primary point of contact for users when there is a service disruption and for any service requests.
Direct contact with customers, performing Data migration, troubleshooting.
Working with Service Now ticketing system to create and close 20 to 25 tickets per day.
PC deployment and refresh, data migration, troubleshooting and configuration of PC’s and Macs
Supported Microsoft Office 365 and Office 2013
Knowledge of Skype for Business
Troubleshot networked office printers, Replacing
Supported and troubleshot Cisco any connect VPN connection issues.
Worked, configured and troubleshot various operating systems, Windows 7,8.1, 10,11, Linux Distributions and Mac OS x
Performed A/V troubleshooting, testing and set up.
Set up and troubleshoot Network office printers!
Installed drivers and set up static IP addresses for personal office printers.
Supported label printers and software.
Use of PowerShell for troubleshooting and scripting.
Downloaded and installed software using in house Software distribution system.
Performed hardware repairs, Hard drive replacements, RAM installs.
Worked with MAC and Windows laptop and desktops.
Used Service Now ticketing systems, Moved user workstations between buildings.
Performed disaster recover y during virus outbreaks and or other unforeseen outage events
EDUCATION
ITT Technical Institute, Portland, OR
Associates in computer science, Computer Networking Systems, December 2009
Bachelors in computer science, Data Communications Systems, March 2012
CERTIFICATIONS
CompTIA A+ Certified CE – Expires – March 16, 2028
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