Raleigh Nc Active Directory

SAMUEL E GRIFFITH

A+ NET + MCP Certified

**** **** ** ******* **, 27604

Contact: **********@*****.*** Tel: 201-***-****

PROFESSIONAL SUMMARY

Ability to troubleshoot complex issues on a tight deadline with clear and professional communication to various levels of end users.

WORK EXPERIENCE AS A DESKTOP SUPPOR ENGINEER.

Prime Vigilance & Ergomed Raleigh NC. Croatia, Zagreb 04-04-2022 Current

Microsoft 365 admin center:

Exchange Admin Centre:

Manage user though Exchange Admin Centre Portal. Assign roles to individual users and groups. Support mailboxes in general. Creating shared mailboxes and manage MS 365 users and groups.

SharePoint:

Manage sites, sharing, sharing, user level permission to various SP site. Manage sharing settings, changing groups owners not limited to user access level.

Asure Active Directory – Admin

Support users via the portal. Assign roles to users and groups supporting users worldwide via remote tool TeamViewer. Create users in AD Onboard Offboard users.

Intune Admin Center Administrator:

Manage users' groups and devices delete and or restore users, wipe and retire devices via the portal. Create and invite new users to collaborate with the organization.

MS Teams:

Set up and manage options for Microsoft Teams chat, meetings, guess access and more.

Onboarding Off-boarding:

Create new user profile in AD, perform Onboarding – Offboarding.

AV Support:

Supported multipoint AV connection between offices.

Teague Campbell Dennis & Gorham LLP, Raleigh NC 04/16/17– 01/28/22

Supported 65 users in a Windows 11 environment.

·Responsible for supporting over 65 users, local and remote. Deploy and maintain all PC and notebook hardware; streamlined hardware deployment process. Asset tracking and Helpdesk software project - Participated in a Notebook Upgrade Project that extended the life of approximately 75 notebooks. Conduct new employee orientation.

·Microsoft 365 Admin Centre Portal: Add and remove user accounts, update users’ information, and set policies.

·

·Azure Active Directory: Manage user licenses, add and remove users, maintain Portals, and add and remove users as needed.

·Office 365 Suite: – Support most common end-user requests related to Office 365 installation and troubleshooting.

·Adobe Licensing Portal: Manage the user license portal for the organization.

·Mitel Phone System Programming: – Manage the phone programming database system, configure desk phones for current users and new hires.

·Microsoft Exchange Cloud-based and Exchange on-premises on a hybrid environment: Manage user accounts for both environments.

·Microsoft Teams: Managed the portal for the organization.

·Lenovo Laptop for Business: Responsible for purchasing the firm’s hardware laptops, peripherals all related IT equipment. Work with various vendors on a proposal related to IT.

·Cisco AnyConnect VPN Mobility Client: Support client installation and troubleshooting for remote users.

·Multifunction Printers: Manage all multifunction printers, including ordering consumables from the vendors.

·Audiovisual Support: Set up AV connection via Chrome Box, Zoom, BlueJeans, Webex.

EDUCATION

UCE Dominican Republic

Completed two years of Computer Science.

New Horizon Computer Training Center, NYC

Course completed. Citrix Presentation Server 4.5 installation and troubleshooting.

Business Training Institute, NJ.

Course completed. Networking. A+, MCP Certified.

Global Knowledge Institute, Raleigh NC

Courses completed. Exchange 2003 Implementing and managing Exchange Server 2003.

Wireless Network communication and integration.

Certified Support Technician (CFST) Best Practice for Troubleshooting and escalation.

Contact this candidate