Quality Assurance Customer Service

PROFESSIONAL SUMMARY

Results-focused professional with over sixteen years of experience in quality assurance, data analysis, and evaluation, supporting federal and state projects. Skilled in data visualization, reporting, and continuous improvement, with a proven ability to manage competing priorities in fast- paced environments. Adept at telecom systems management, conducting audits, and ensuring compliance with industry standards while maintaining detailed documentation. KEY SKILLS

Event Planning Quality Assurance

Report Building Uptraining

Writing Memos

Event Planning

Bookkeeping

Collaborative

Customer Service

Employee Relations Calander

Management

Data Integrity

Proactive, discreet, diplomatic, efficient, multitasking, approachable, insightful, independent, detailed-oriented, meticulous, Time management, highly trustworthy, excellent written and verbal communication skills, exceptional writing, editing, proofreading, Strong interpersonal skills, tactful, word processing, research. PROFESSIONAL EXPERIENCE

• Attend the weekly Quality Control Testing Center (QCTC) meetings to discuss testing updates and defects requiring resolution.

• Prepare weekly demo meetings with vendors, coordinate testing schedules, and provide the project team with test requirements based on the Product Initiation Request (PIR).

• Manage documentation, including test cards, and maintain communication with team members and external contacts via text, email, TEAMS, and Webex.

• Provides comprehensive administrative support for patient visits, including insurance authorization, scheduling, financial counseling, and managing medical records.

• Handles claims processing, corrections, and ensures timely resolution of denials, while overseeing accounts receivable and collections to meet company standards.

• Utilizes inventory management and generates reports to improve efficiency and accuracy in databases.

• Promoted Comcast’s Business Fiber Optic network upgrades to property developers and managers through cold calling and email marketing, securing Right of Entry agreements.

• Conducted daily property research and maintained accurate records in Excel and SharePoint, ensuring data quality control.

• Provided technical support and scheduled installations, handling 15-20 calls daily to confirm appointments for network upgrades.

SREY NORNG

1305 Dulles Pl, Herndon, VA 20170 703-***-**** ********@*****.*** www.linkedin.com/in/srey-sarah-norng-087692230 Team Coordinator. Administrative Assistant. IT Service Helpdesk

Quality Assurance Administrator OIT, Gungchil Consulting LLC – SEC QCTC, Washington, DC April 2024– Aug 2024

Medical Office Administrator, Hanger Clinic, Reston, VA Dec 2018 – Nov 2023

VA Marketing Development/Customer Service Rep, Comcast Management Inc, Manassas, VA July 2016 – Dec 2017

• Assisted in developing audit recommendations, managed telecom services, and provided technical support for phone systems, handling 40-50 calls daily and resolving service issues via a ticketing system.

• Trained switchboard operators, performed AVAYA PBX maintenance, and ensured security of classified information through regular audits and backups.

• Managed telecom administration, including vendor coordination, system programming, and reporting, while maintaining quality assurance and asset tracking for company mobile devices.

EDUCATION

Northern Virginia Community College, Business Administration Associate of Science, Sterling, VA Mar 2016 - Jul 2016

Herdon High School, Herdon, VA 1997

CERTIFICATIONS & TECHNICAL SKILLS

A+ Prep Course Certification for Help Desk International (HDI) VOIPF (Voice Over IP Foundation Certified)

UNF (Understanding Networking Fundamental Certified) AVAYA Certified

IPOTBIW (IP Office Tech Basic Implementation Workshop Certified) Windows 7/10/11, MS Office Suite (Words, Excel, Outlook, Access, PowerPoint), Adobe, Service-desk Ticketing system, E-Tel System, Wind-stream, CMS and Intuity Audix, MS Dos, ECAS

(Electronic Call Accounting System software), NextGen (Hanger Electronic Health Record System). SREY NORNG

1305 Dulles Pl, Herndon, VA 20170 703-***-**** ********@*****.*** VA IT Telecommunications Administrator, National Automobile Dealers Association, Mclean, VA Mar 2004 – Feb 2016

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