Program Manager
Resume:
Payne Robinson (SSGB, PSM, CAPM, MCP, Sec+, A+, GPCA)
9+ Years of overall experience in:
-Project and Program Management
-Software Implementation & Development Lifecycle
-Construction and Civil Infrastructure Coordination
-Network Infrastructure & Cloud Management
-AI and Automation Integration
U.S. Navy veteran with a goal of constant team & self-improvement and progression at a senior level. My goal is to lead innovative, cross-functional projects that push teams and technology to work smarter together.
Contact:
*************@*****.***
***************@*****.***
Location:
Las Vegas, NV
*Open to relocation
PROFESSIONAL SUMMARY
Project & program manager
Contracted to Quest Software Aliso Viejo CA / remote mar 2023 – present
As a Project & Program Manager for Quest, I lead multiple consecutive network infrastructure, software development, and enterprise IT initiatives across departments and business units, ensuring seamless execution through strategic planning, risk mitigation, and workflow optimization. My role focuses on aligning technical initiatives with business objectives, enhancing operational efficiency, and delivering measurable results.
I also develop scalable toolkits and reporting systems to support client-facing teams and internal users to streamline adoption, improving data transparency, and empowering teams to deliver consistent value. Working closely with cross-functional partners and external vendors, I oversee the successful deployment of infrastructure projects and client solutions, while tracking KPIs tied to performance, uptime, engagement, and operational impact. Overseeing software implementations across various departments, ensuring seamless integration and user adoption. Examples: Oracle, Monday.com, Twilio, Presidio, software asset managers, Safeguard, Zoomin, etc.)
•Execute multiple large-scale facilities / construction projects, coordinating IT infrastructure upgrades, space planning, and technology integration. Completed to date: 26 office facilities / 7 data centers / multiple network rooms & racks / 9 corporate construction sites.
•Contributed to the creation and development of the it PMO department, establishing standardized project governance and best practices.
•Developed internal adoption toolkits and project onboarding frameworks to support enterprise-wide technology rollouts, enabling faster training and alignment across departments.
•Manage software licenses across the organization, ensuring compliance, cost-effectiveness, and operational efficiency.
•Oversee end-to-end project execution, ensuring alignment with company goals and client expectations. Associated teams: marketing, cyber security, networking, applications dev, ServiceNow dev, etc.
•Created performance dashboards and KPI tracking reports for executive stakeholders, enabling data-driven decisions across network, cloud, and application projects.
•Implement scalable program frameworks to optimize resource allocation, cost efficiency, and project timelines.
•Facilitate cross-functional collaboration between technical teams, executives, and external stakeholders.
•Supported early-stage AI integration initiatives within internal tools and systems, focusing on automation, reporting efficiency, and cross-platform compatibility.
•Identify and mitigate project risks, ensuring compliance with industry standards and regulations.
•Develop process improvement strategies to streamline workflows and enhance project delivery.
•Manage project budgets, resource planning, and financial forecasting to maintain profitability and quality.
•Utilize project management tools (Oracle, Netbox, Microsoft suite, Jira, Confluence, Java script, ServiceNow, Monday, MS Azure dev ops, Visio) for tracking, reporting, and process automation.
•Strengthening client relationships and stakeholder engagement, fostering transparency and successful project execution.
Project manager
Contracted to bailiwick remote mar 2022 – mar 2023
•Oversee network infrastructure, facility construction, security, a/v, and software development projects for 30+ programs. Managing the projects through various methodologies.
•Developed internal toolkits and playbooks to guide consistent project execution across technical teams, enhancing onboarding, adoption, and stakeholder engagement for multi-site initiatives.
•Collaborate with senior leadership to develop comprehensive project plans, ensuring risk management, quality control, and effective cross-functional communication.
•Partner with account executives to strengthen client relationships and drive value-based selling.
•Built interactive dashboards and milestone trackers for leadership and clients, enabling real-time visibility into project status, site readiness, risk flags, and earned value performance.
•Consult on project cost estimation, resource allocation, and budget forecasting to ensure financial success.
•Supported infrastructure and systems rollouts tied to site readiness, including structured coordination with low-voltage cabling, data rack layouts, wireless design, and vendor staging timelines.
•Conduct on-site quality assurance inspections (75% travel) to assess project progress, resolve issues, and optimize budget adherence.
•Spearhead project coordinator training on best practices and pm software improvements.
•Key pm tools: Microsoft project, excel, SharePoint, ClickUp, Smartsheet, Primavera, AutoCAD, etc.
Tower support specialist / junior project manager
Contracted to windval technology solutions (contract) aug 2021 – mar 2022
•Led agile project management activities (scrum, sprint planning, retrospectives) for SD-wan & unified communications deployments.
•Defined business requirements, project scope, and success criteria while coordinating multi-vendor integration.
•Managed scope changes, scheduling, and cost verification using agile methodologies.
•Provided executive reporting, stakeholder updates, and team motivation to drive project completion within budget.
•Key pm tools: Microsoft project, Visio, excel, word, Smartsheet, LucidSpark, OneNote, primavera
•Responding to emergencies as needed, during and after normal business hours, to identify, assess, and mitigate critical operational or technical issues.
Network project coordinator
Contracted to pfizer pharmaceuticals sanford, nc jul 2020 – may 2021
•Managed multiple IT infrastructure projects from inception to completion.
•Oversaw site readiness and coordinated with facilities, IT, and civil engineering teams on structured cabling, trenching, conduit installation, and MDF/IDF room configuration for new builds and remodels of labs and office buildings.
•Conducted risk assessments and business impact analyses to strengthen core IT functions.
•Provided technical support and network administration for 1300+ users across multiple locations.
•Collaborated with construction managers and general contractors to align IT requirements with architectural plans, ensuring seamless integration of electrical, HVAC, and low-voltage systems into overall project timelines.
•Led cybersecurity compliance efforts, ensuring adherence to industry best practices.
•Established performance benchmarks and uptime KPIs for networking and infrastructure rollouts, integrating tracking mechanisms to ensure on-schedule delivery and early detection of deployment risks.
•Designed and implemented cisco networking solutions, including wan/lan, wireless, and security protocols.
•Assisted in biomedical/lab IT integration, optimizing pharmaceutical tech operations.
Lead senior analyst
Hcl americas cary, nc oct 2019 – jun 2020
•Provided enterprise-wide IT security leadership, overseeing network hardening, patching, and vulnerability management.
•Led active directory administration, implementing and troubleshooting group policy.
•Delivered desktop and field support for windows, mac, and linux systems.
•Managed mobile device infrastructure, video conferencing solutions, and enterprise ITSM documentation.
•Collaborated with third party and client global teams to optimize IT support models.
Information Technician
U.s. Navy aug 2015 – jan 2019
E-5 • iw/sw pins • various medals
Role: radio technology specialist
•Managed VoIP gateway configurations, provisioning, and testing.
•Oversaw satellite communication (CBSP, uhf) operations, performing signal strength testing and maintenance.
•Trained and directed personnel on network encryption and cybersecurity protocols.
Role: automated data processing network specialist
•Led network administration for 5000+ endpoint users, including cisco hardware implementations.
•Conducted 500+ hours of cybersecurity audits on carrier-based networks.
•Managed helpdesk operations, leading a team of 30+ in troubleshooting and IT support.
•Troubleshooting, infrastructure standardization and implementation of cisco network devices.
•ADP domain and network administrator as well as information dominance warfare pin coordinator.
Hardware and software repair
Self-employed • 2014 – 2015
•Provided hardware/software repair services for windows, mac, linux, and gaming consoles.
•Developed sop documentation for IT maintenance best practices.
•Managed inventory tracking using excel to optimize material procurement.
EDUCATION
PRESENT DAY PROGRESSIONS & CERTIFICATIONS
•Six Sigma Green Belt: January 2025
•Professional Scrum Master I: June 2022
•PMI Certified Associate in Project Management: January 2022
•CompTIA Sec+: May 2019
•Google Professional Cloud Architect: November 2019
UNIVERSITY OF CENTRAL FLORIDA
2016 – 2018 and 2020 - 2022
Bachelor of Science in Computer Science
•3.42 GPA
•Gained experience in algorithm development, systems design, and collaborative coding through team-based projects
•Multicultural Committee Attendee and Program Supervisor
CORRY STATION OF INFORMATION DOMINANCE
SEP 2015- APR 2016 • CERTIFICATIONS
•A+ Certified
•CCNA Certified
•MCPS: Microsoft certified professional
•Finished as the top of the class in naval A-School
•Assigned class leader for managerial skill building
WEST HARRISON HIGH SCHOOL
2011-2015 • GRADUATED
GULFPORT, MS
39503
•3.5 GPA
•Key club vice president
•Basketball, Football, 1st chair saxophone in Jazz-band and Marching-Band
SKILLS & YEARS
Project & Process Management
Auditing (4)
Bluebeam Revu (4)
Proj. Mgmt Software Tools i.e. Monday, Click Up, Jira, Azure DevOps etc. (9)
Foundation Software (2)
Monday.com (4)
Waterfall Methodology (9)
Agile including Scrum and Kanban Methodology (7)
Lean Methodology (4)
Six Sigma (2)
Hybrid Methodology (3)
Networking & Security
Advanced Routing (4)
Cloud-Based Services (6)
Network Administration (8)
Unified Communications (6)
VLAN Management (6)
VOIP (5)
Technical Proficiency
Cybersecurity (4)
Helpdesk (10)
Mac (10)
Microsoft Suite (15)
Network Infrastructure (9)
ServiceNow (7)
VMware (5)
Windows Server (8)
Soft Skills & Strengths
Marketing Comprehension
Social Media Comprehension and Presence
Attention to Detail
Customer Service
Fast-Paced Work Adaptability
Passion for Learning
Problem-Solving
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