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Resumes 11 - 20 of 62 |
St. Louis, MO
... Agile,SAFe,Chat GPT • Handling of all email’s for training questions and certifications. Better Business Bureau - St. Louis, MO Customer Service Specialist November 2011 - January 2015 • Responsible for all consumer and business inquiries and ...
- Feb 02
St. Louis, MO
... Utilized chat medium to provide timely and effective support to peers, fostering a collaborative environment within the support team. As a Subject Matter Expertise, facilitated training sessions for new hires, ensuring a smooth onboarding process ...
- Jan 28
Wentzville, MO
... 2018 Help Desk Representative/CSR Answer calls from transportation providers having issues Assist providers via text, chat, or fax Triage issues with transportation providers Resolve payment issues to providers Assist customers via setting up ...
- Jan 17
Saint Charles, MO
... ●Integrating several system and communicated with 3rd party apps using REST and SOAP API’s ●Followed Agile & Scrum methodology for the execution of day to day work related activities with daily scrum calls, dev chat, backlog refinement retro and ...
- Jan 09
St. Louis, MO, 63136
... existing business, and prospective customers • Managed and responded to inbound leads via phone, email, and website chat • Engaged with customers to understand and resolve issues and answer product questions • • Completed calls and followed ...
- Jan 08
St. Louis, MO
... API Gateway, SQS, Lex) Architecture Consultant Major Initiatives: Workflow/BPM/Service Integration Capability, Conversational (Chat) Assistant Architectural / Solution Consultations, Collaboration and Leadership on Strategies, Governance process, ...
- 2023 Dec 22
St. Louis, MO
... • Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed. • Documented customer correspondence in CRM to track requests, problems and solutions. • Properly diagnosed ...
- 2023 Dec 05
St. Louis, MO
... Simultaneously managed the implementation and Release of 2 regulatory projects: oOne was a SAAS project to capture all email and chat communications of Financial Advisor staff. This required to setup of a complex, dual redundant network between 3 ...
- 2023 Dec 04
Lake Saint Louis, MO
... Orchestrated Genesys platform to streamline IVR and Chat routing, optimizing swift and effective issue resolution. AT&T, St Louis, MO Principal Business Manager 2020 – 2021 Managed client order requirements, lead time and need by dates, past due ...
- 2023 Nov 19
St. Louis, MO
... Enabled Live Agent Chat and Omni Channel for Call Center representatives. Designed and developed Apex Classes and Apex Triggers for various functional needs in the application. Designed, Implemented, and deployed the Custom objects, Custom Fields, ...
- 2023 Nov 17