Project Management Business Analyst

ADAM BARRON

St. Louis, MO 314-***-****

***********@*****.*** https://www.linkedin.com/in/adam-barron-r

TECHNICAL BUSINESS ANALYST

Enhances Systems with Innovative Features and Improvements

Works with Informational Technology group (IT) and the business helping design internal and external transactional processes. Expert in all facets of software development life cycle from analysis and design through development, implementation, documentation, and user training. Delivers full-scale IT solutions by partnering with technical group and utilizing problem-solving and communication skills.

Product Conception & Specification IT Project Team Leadership Project Management

Root Cause Issues & Troubleshooting Agile Methodologies Process Improvements

TECHNICAL SKILLS

Genesys Salesforce Qualtrics Teradata Snowflake Power BI SQL Service Now Infomaker ERP Microsoft Systems (all) Capabilities: Debug Programs Code Read XML Data Structures

PROFESSIONAL EXPERIENCE

DIRECTV, St Louis, MO

Principal Business Administrator 2021 – Present

Identified and implemented necessary changes that enabled performance overseeing multiple areas of a business, implemented operational changes, and delivered measurable improvements.

Improved J.D. Power customer satisfaction index, to an average score of 751 by identifying ways to increase customer satisfaction.

Achieved 5% surge in customer satisfaction levels by implementing Qualtrics surveys.

Analyzed and resolved issues with ServiceNow and Jira, boosting revenue by resolving critical defects.

Orchestrated Genesys platform to streamline IVR and Chat routing, optimizing swift and effective issue resolution.

AT&T, St Louis, MO

Principal Business Manager 2020 – 2021

Managed client order requirements, lead time and need by dates, past due orders, aged inventory, and IT / systems issues. Created and distributed reports, including analysis requested or required to manage inventory and orders.

Improved supply chain delivery project, resulting in better customer satisfaction and reducing turn.

Achieved 95% on-time shipping by analyzing data, creating inventory control reports, and enhancing systems that identified why the deliveries were on schedule.

Enhanced on-time delivery to over 90% by implementing programs to verify accurate addresses for timely equipment delivery by carriers. Monitored carriers, ensuring on time, first attempt delivery.

ADAM BARRON ***********@*****.*** PAGE 2

AT&T Cont’d

Senior Technical Process / Quality 2013 – 2020

Managed product lifecycle by looking at data to craft actionable insights. Identified opportunities for process improvement or product optimization.

Utilized data analysis to optimize U-verse and DIRECTV systems, achieving a remarkable over 95% order penetration rate without manual intervention.

Participated in implementation of DIRECTV to AT&T order systems, reducing number of dispatches by having Technician provision all AT&T on one installation.

Senior Technical Manager, Center Tools & Technology 2010 – 2013

Managed product lifecycle. Identified tools to contribute to increased revenue and process improvements.

Rectified Ordering/Provisioning errors, achieving 5% productivity increase, aligned with AT&T's cross-functional governance dedication.

Reduced Average Handling Time (AHT) 5% by optimizing order processes, aligning with AT&T's commitment to cross-functional governance and operational efficiency.

Senior Technical Architect, Center Tools & Technology 2009 – 2010

Worked with IT in Business Process Automation (BPA) for streamlined operations, increased efficiency, and reduced costs.

Boosted order revenue 5% by collaborating with IT on new system designs, introducing New Residential Gateways to support fiber transport.

Associate Director, System Mechanization 2008 – 2009

Led team in Analytics Development and Delivery for AT&T products. Communicated and designed / built skillsets centered on creating analytics for client base.

Led 9-member team, overseeing Project U-verse mechanization, managing key aspects effectively.

SBC OPERATIONS, St. Louis, MO

Area Manager, System Mechanization 2004 – 2008

Wrote Business Requirement for Graphical User interface applications for ordering, provision and billing for AT&T products.

Oversaw development of new integrated order system to handle multi services, aligning with AT&T's commitment to innovation.

EDUCATION

Bachelor of Arts (BA), Mathematics & Statistics - Computer Science & Applied Mathematics

The State University of New York, at Buffalo

PROFESSIONAL DEVELOPMENT

Six Sigma Training – Yellow Belt

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