SHERITA

TAYLOR

ad2jn0@r.postjobfree.com

314-***-****

Saint Ann, MO 63074

Bold Profile

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem- solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships. Motivated Sales Engineer with proven track record of building and growing sales territories in competitive environments. Dedicated to building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. Offering deep technical acumen with strong communication skills to help customers understand product offerings. Experienced Sales Engineer with 6 years of success in marketing industry with focus in pre-sale engineering and design. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Known to support customers as technical advocate throughout entire sales process. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Achieved Quotas

• Documented and resolved Issue which led to Quota and Revenue Achieved Result through effectively helping customers and potential clients.

•

WORK HISTORY

SKILLS

• Lead generation

• Sales

• Database entry

• Call handling

• Process transactions

• Trained in Salesforce

• Account updating

• Problem resolution

• Service upselling

• Customer needs assessments

• Customer service excellence

• Customer service

• Data management

• Complaint documentation

• Order processing

• Active Listening

• Adaptability

• Conflict Resolution

• Proof of Concept

• Sales Enablement

• Technical Expertise

• Value Proposition

• Industry Knowledge

• Solution Selling

• Time Management

• Customer Engagement

• Market Analysis

• Requirements Gathering

• Problem Solving

• Salesforce CRM

• Sales Process Engineering

• Documentation

• Contract Preparation

• Pre-Sales Support

• Consultative Sales Techniques

• Sales Support

St. Louis, Missouri

High School Diploma

GPA: 3.2

EDUCATION

CarShield - Presales Consultant

5 Premiere Dr • 10/2023 - Current

Verizon - Customer Service Representative

500 Technology Dr • 01/2023 - 05/2023

Angie's List - Sales Representative

Kansas City, MO • 05/2022 - 08/2022

Enhanced customer satisfaction by conducting product demonstrations and providing tailored solutions to clients.

•

Supported sales team success by delivering technical expertise during client meetings and presentations.

•

Streamlined proposal development process for improved efficiency, resulting in faster responses to RFPs.

•

Developed customized product configurations based on client requirements, ensuring optimal functionality.

•

Collaborated with product management teams to provide feedback on market trends and contribute to product improvements.

•

Established strong relationships with customers by providing ongoing support and addressing concerns promptly.

•

Increased win rate by developing compelling solution presentations that effectively showcased product capabilities.

•

Assisted in closing deals by addressing customer objections and demonstrating the value of proposed solutions.

•

Maintained up-to-date knowledge of industry trends, enabling the provision of relevant insights during sales engagements.

•

Served as a trusted advisor for clients throughout the sales cycle, guiding them towards informed purchasing decisions.

•

Contributed to business growth by identifying new leads through networking events and strategic partnerships.

•

Improved overall sales effectiveness by working closely with marketing teams to develop targeted collateral materials.

•

Demonstrated exceptional problem-solving skills by recommending suitable alternatives when faced with obstacles during the sales process.

•

Consistently met or exceeded assigned sales targets by employing strong time management and prioritization skills.

•

Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.

•

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

•

Streamlined call center processes for improved efficiency and reduced wait times.

•

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

•

Assisted customers in navigating company website and placing online orders, improving overall user experience.

•

Expanded customer base through cold calling, networking, and relationship building.

•

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

•

Generated additional sales opportunities with upselling and cross- selling techniques.

•

Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

•

Spectrum - Inbound Sales Representative

02/2022 - Current

PatrishLIC - Night Auditor

04/2018 - 12/2021

Collaborated with marketing to create impactful promotional materials for increased brand awareness.

•

Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

•

Negotiated contracts to secure long-term business relationships and favorable pricing for clients.

•

Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.

•

Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

•

Managed customer accounts to secure customer satisfaction and repeat business.

•

Used customer insights to develop innovative sales strategies to increase sales.

•

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

•

Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.

•

Negotiated contracts with clients and developed relationships with key personnel.

•

Responded to telephone inquiries regarding information on investment updates

•

• Followed sales call handling procedures to improve sales potential

• Followed company procedures, packages, and policies Followed all established processes and procedures regarding installation, security, order entry, and disclosure requirements

•

Identified opportunities in inbound channels, existing business, and prospective customers

•

Managed and responded to inbound leads via phone, email, and website chat

•

Engaged with customers to understand and resolve issues and answer product questions

•

• Completed calls and followed scripts to maintain good call control Referred unresolved customer grievances to designated departments for further investigation

•

Processed orders and coordinated delivery schedules to meet customer needs

•

Determined charges for services requested, collected deposits or payments, and arranged for billing

•

Used proven techniques to increase sales and promote high-value products

•

Updated customer accounts with current personal and purchasing information

•

Completed contract forms, prepared change of address records, and issued service discontinuance orders using computers.

•

• Balanced revenue sources and completed daily financial reports

• Issued room keys and escort instructions to bellhops

• Monitored room availability and booking policies and procedures

• Kept accurate accounting of cash, credit transactions, and check Smx - Group Leader

06/2014 - 02/2016

payments

Identified guest needs to provide relevant information regarding hotel services and amenities

•

Contacted housekeeping or maintenance staff to resolve common guest issues

•

Tracked room revenue, occupancy percentages, and other front office operating statistics

•

Used Excel, Workbooks, and Access to submit reports to corporate office

•

Upsold rooms and hotel amenities to drive sales and maximize revenue

•

Reviewed guest accounts and charges during check-out to generate invoices and receipts

•

Balanced property accounts and completed regular audits of room charges and finances

•

• Oversaw concierge services to help guests enjoy amenities

• Maintained clean and well-stocked lobby

Organized prompt turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests.

•

• Developed goals and tracked progress to meet targets Mediated between workers and management to obtain resources or resolve disputes

•

Trained and coached team members to maintain group compliance with occupational safety and health mandates

•

Inspected production area to identify and remove safety hazards and inefficiencies

•

Trained and coached team members to maintain productivity and quality standards

•

Cleaned and organized work areas to remove safety hazards and maintain minimum level of production errors

•

• Inspected finished products to verify conformity to quality standards Moved products to the next station for further processing or packaging

•

Packaged finished products into boxes, cartons and containers for shipping to customers.

•

Contact this candidate