Resume

Salesforce Sr Developer / Lead Developer

Location:

Posted:

November 17, 2023

Resume:

●Over ** years of experience in the design, development, and implementation of IT business applications using Salesforce.com CRM Platform and including Java technologies.

●Expertise in Cloud-based applications with integrations (REST & SOAP).

●Certified as Salesforce Platform Developer I and Platform Developer II, and developed multiple Salesforce projects for Sales, Service, and Field Service modules.

●Experience using Lightning Data Service, Lightning Design System, Lightning App Builder, and Lightning Web Component features.

●Experience in utilizing web technologies including HTML, JavaScript, CSS, and external resources in Lightning Web Components development.

●Hands-on experience working with Salesforce Integrations with systems like ESB, ETL, MuleSoft, Dell Boomi, Java, .Net, and Oracle ERP.

●Extensive experience in SOAP and REST-based integrations.

●Hands-on experience working with Salesforce objects, fields, workflow rules, approval processes, outbound messages, object and field level security, reports, and dashboards.

●Experience in SFDC development using Apex classes and Triggers, Visualforce and SOQL

●Implemented security and sharing rules, developed various Salesforce reports to fulfill user reporting requirements and monitoring integration errors.

●Experienced in building synchronous and async processes and Mediator services.

●Salesforce Certified Administrator (ADM-201), Salesforce Certified Force.com Developer (DEV-401), Salesforce Certified Platform App Builder, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Platform Developer II and Salesforce Certified Platform Developer I

●Salesforce Certified Sales Cloud Consultant and Service Cloud Consultant Worked on Salesforce Field Service for field force.

●Excellent analytical and troubleshooting skills with good documentation skills.

●Knowledge of the complete software development life cycle including Requirement Analysis, Design, Development, Testing, and Implementation. Good working experience with end users.

Technical Skills

●Salesforce.Com Development Technologies: Salesforce Sales and Service Cloud, Lighting Aura, Lightning Web Components, Apex Classes, Apex Triggers, Apex Web Services, VisualForce Pages and Components, Process Builder, SOQL, Salesforce Enterprise WSDL, Workflow & Approvals, Reports and Dashboards, Analytic Snapshots, Salesforce Developer Console, SF Data Loader, Salesforce Workbench, Dataloader.io, Service Console.

●Salesforce Admin: Define Roles, Profiles, Permission Sets, and Users, configure objects, fields, and page layouts, Configure Workflow Rules, Configure Workflow actions like Email, Field Updates Outbound Messages, and Validation Rules, Define Record Types, Page Layouts and Pick lists, Dependent fields, configure web-to-lead, Web-to case, Configure Tasks, Alerts, implement security and sharing rules.

●Middleware Integration: MuleSoft, Informatica Cloud Data Synchronization, Informatica Cloud Realtime, Salesforce Bulk REST with Java APIs

Education

Technical Certifications

●Master’s in Computer Applications – Sri Venkateswara University, India

●Batchelor’s of Science

-Sri Venkateswara University, India

Exeperience

●Accenture Service Pvt Ltd from Jul’2013 to Jun’2023

●Trekbin Technologies Jul’2012 to Jul’2013

●Wipro Technologies from Jun’2011 to Jun’2012

●Salesforce Certified Application Architect

●Salesforce Certified System Architect

●Salesforce Certified Advanced Administrator

●Salesforce Certified Platform Developer I

●Salesforce Certified Platform Developer II

●Salesforce Certified Platform App Builder

●Salesforce Certified Sales Cloud Consultant

●Salesforce Certified Service Cloud Consultant

●Salesforce Certified Experience Cloud Consultant

●Salesforce Certified Field Service Lightning Consultant

https://trailhead.salesforce.com/credentials/certification-detail-print?searchString=P2IauAh6EvULfWzQLEs3tQfp2SlV8JNxeEU70ELlJfxvqPjj++G0xN+xHMaNacX0

Professional and Business Experience

Project/Client: Incharge Energy – USA (July’23 to till date)

Role: Software Architect

InCharge Energy provides turnkey electric vehicle charging solutions for commercial and government fleets. Services include site selection and planning, equipment sales, installation and utility coordination, service and maintenance including parts repair and replacement, and our own market-leading charger management software: InControl. From freight delivery, ride share, and work fleets, to aviation, InCharge provides a fully integrated, scalable solution to begin a partial or full transition to electrification of your fleet.

Responsibilities: Worked as Software Architect for Sales, Service, Field Service Lightning Cloud implementations. Developed High-level and low-level design documents and technical design documents for the project.

Enabled Mobile Service app (Salesforce FSL) for Field Technicians

Created Lightning Components and server-side controllers to meet the business requirements.

Integrated Salesforce Applications with InControl systems.

Enabled CPQ module for Pricing and Quoting.

Prepared technical documents and implemented the requirements on the Salesforce.com platform.

Created training and process documents for end users.

Designed and developed Approval processes and created Approval steps that used email alerts and field updates.

Developed Batch process to update the data from downstream systems to Salesforce applications.

Citi Bank - USA July’20 to Jun’23

Role: Sr. Software Developer – Salesforce Technology

Citibank is the consumer division of financial services multinational Citigroup. Citibank was founded in 1812 as the City Bank of New York and later became the First National City Bank of New York.

Citi Bank has chosen Salesforce technology to migrate from its current private banking business supported on Microsoft Dynamics and transform the legacy system integrations with cloud-based solutions.

Responsibilities: Worked as Technical Architect for Financial Service Cloud implementation. Developed High-level and low-level design documents and technical design documents for the project.

Salesforce Financial Service Cloud / Field Service Lightning Implementation:

Created Lightning Web Components and server-side controllers to meet the business requirements.

Developed Apex Classes and Apex Triggers for various functional needs in the application.

Worked on Salesforce Canvas and Connected Apps for Integrations.

Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.

Implementation of Validation Rules, Workflows, Process Builder, Flows, Approval Process, Assignment Rules, Escalation Rules, Auto-Response Rules, Sharing Rules.

Interacted with various business team members to gather and documented the requirements.

Implemented, and deployed the Custom components, Custom objects, Custom Fields, Page layouts, and Custom tabs to suit to the needs of the application.

Developed Lightning flows

Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Extensively used tools such Informatica for integration of data.

Used Apex Data loader for bulk import and export of data.

Configured and integrated Salesforce for Outlook.

Tiger Global Management - USA May’18 to June’20

Role: Sr. Developer – Salesforce Technology

Tiger Global Management, LLC is an American investment firm. It mainly focuses on the Internet, software, consumer, and financial technology industries.

Tiger Global has chosen to automate its business into Salesforce cloud technology as part of its technology transformation strategy.

Responsibilities: Worked at Tiger Global management as a Technical Architect for Sales and service Cloud Modules.

Salesforce Experience Cloud Implementation Project

Created Lightning Components and server-side controllers to meet the business requirements.

Enabled Live Agent Chat and Omni Channel for Call Center representatives.

Designed and developed Apex Classes and Apex Triggers for various functional needs in the application.

Designed, Implemented, and deployed the Custom objects, Custom Fields, Page layouts, Custom tabs, and Components, to suit to the needs of the application.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.

Implementation of Validation Rules, Workflows, Process Builder, Flows, Approval Process, Assignment Rules, Escalation Rules, Auto-Response Rules, Sharing Rules.

Interacted with various business team members to gather and documented the requirements.

Prepared technical documents and implemented the requirements on Salesforce.com platform.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Opportunities, and Campaigns.

Worked on creating Service Cloud workflows like Key customer case notification and notifying relevant people in a high priority case.

Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Morgan Stanley (Wealth Management) - USA Apr’17 to Apr’18

Role: Lead Developer – Salesforce Technology

Morgan Stanley is an American multinational investment bank and financial services company headquartered at 1585 Broadway in Midtown Manhattan, New York City. With offices in more than 42 countries and more than 60,000 employees

Responsibilities: Worked for Morgan Stanley Wealth Management project implementation as a Lead Developer for Financial Service Cloud implementation.

Salesforce Financial Services Cloud Implementation Project

●SFDC application configuration setup.

●Technical Support to the team members.

●Developed few custom reports as per the requirements.

●Developed Apex Classes & Triggers for resource utilization module.

●Updating customer day to day progress and getting feedback about the progress

●Responsible for Development, QA and Deployment activities

●Worked in agile methodology.

Rogers Telecommunications - Canada Apr’16 to till Mar’17

Role: Salesforce Sr. Developer

Rogers Communications Inc. is a Canadian communications and media company operating primarily in the fields of wireless communications, cable television, telephony and Internet, with significant additional telecommunications and mass media assets. Rogers has its headquarters in Toronto, Ontario.

Responsibilities: Worked for Rogers Telecommunications Service Cloud project implementation as a Lead Developer with Salesforce Service Cloud implementation.

Salesforce Services Cloud Implementation Project

●Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

●Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

●Queried Salesforce database using SOQL SOSL queries using work bench.

●Involved in analysis of functional and technical requirements created the custom objects, formula fields, lookup, and master-detail relationships.

●Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)

●Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy and created public groups.

CIBC - Canada Apr’14 to till Mar’16

Role: Salesforce Lead Developer

The Canadian Imperial Bank of Commerce is a Canadian multinational banking and financial services corporation headquartered at CIBC Square in the Financial District of Toronto, Ontario

Responsibilities: Worked for CIBC Bank for Salesforce Financial Service Cloud project implementation as a Lead Developer with Salesforce Service Cloud implementation.

Salesforce Financial Services Cloud Implementation Project

●Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

●Worked on making minor enhancements to SFDC application required by business users from time to time.

●Worked with developers to modify Visualforce Pages, Apex Classes, Apex Test Methods and Triggers.

●Involved in SFDC application support for business users.

●Analyzed different business reports and guided the team on deployment and customization of those reports in Salesforce Data management -Auditing data, managing data, and editing records in Salesforce.

●Doing peer reviews and provide the feedback. Suggesting best practices to the team

Waste Management –USA Jul’13 to Mar’14

Role: Salesforce Developer

Waste Management, Inc., doing business as WM, is a waste management, comprehensive waste, and environmental services company operating in North America. Founded in 1968, the company is headquartered in the Bank of America Tower in Houston, Texas

Responsibilities: Worked for Waste Management for Salesforce Sales & Service Cloud project implementations as a Developer with Salesforce Sales/Service Cloud implementation.

Salesforce Sales & Services Cloud Implementation Project

●Created Profiles and roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

●Customized Company Profile, Security Controls, and Communication Templates of the organization as per the organization's requirements.

●Created Profiles and roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

●Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

●Developed Case Assignment Rules, Escalation Rule, Auto Response Rules, Email to Case, Web to Case.

●Managed all new user set-ups and deactivation, including following approval process and transferring ownership of account/contact/opportunities for deactivated users.

Trial Designer – NxStage Medical Inc - USA Jul’12 to Jun’13