DEBRA MCPHERSON

PROFESSIONAL EXPERIENCE

Daugherty Business Solutions - Creve Coeur, MO. January 2019 - January - 2024 Administrative Support for the Learning Solutions Team

• Managing floor for all administrative needs and operations.

• Scheduling all training classes, recruiting and event meetings.

• Remote training with Zoom,Google classroom, Google Docs and Teams.

• Producers role for meetings, training classes. Agile,SAFe,Chat GPT

• Handling of all email’s for training questions and certifications. Better Business Bureau - St. Louis, MO

Customer Service Specialist November 2011 - January 2015

• Responsible for all consumer and business inquiries and complaint’s in a call center environment, via phone, mail and website. Average inbound call per day 250.

• Knowledge of the history, policies and procedures of the B.B.B.

• Provide excellent customer care for follow-up of consumer and business complaints.

• Collaborate with the investigative team to identify trends in the market place and resolve consumer and business issues.

The McPherson Group LLC - St. Louis, MO

President August 2009 - November 2011

• Manufacturer’s sales representative in the commercial construction industry which includes, lead generation and business development.

• Extensive knowledge of manufacturer’s products and sales presentations to Owner’s, Architect’s, Contractor’s, General Contractor’s, Sub-Contractor’s and Distribution Channel’s.

• Recent projects: St. Louis University, Washington University, Sea World, Robert’s Tower’s, The Gates Worth and Southeast Missouri State University. McPherson LTD - St. Louis, MO

President January 2001 - August 2009

• Agent/Broker which specialized in import/export of business products and services.

• Marketed products and services donated to the Red Cross by Fortune 500 companies to international clients.

• Developing long term relationships with the private sector, World Trade Organizations, Banking Industry and U.S. Commerce.

AT&T - St. louis, MO

National Account Sales Manager August 1991 - December 2001

• Responsible for all knowledge of emerging technologies, networking, data and voice communications.

• Extensive knowledge of voice, data, wireless network systems and integrations.

• Exceeded all sales and management objectives, including retention on growth.

• Fortune 500 clients include: Arthur Anderson, Edward Jones, Anheuser Busch Companies, LLC, Washington University, St. Louis University, Principia College, Arch Diocese of St. Louis and Sigma Aldrich.

• Exceeded all revenue and client satisfaction objectives. Education:

High School Diploma, Parkway West, Chesterfield, MO Montgomery College, Rockville, Maryland

Parasitologist NAMRU 2, Jakarta, Indonesia

NIH Certificate of Hyperbaric Medicine, Bethesda, Maryland Emergency Medical Tech

Fire Fighter

Underwater Rescue Diver/Sport Diver

Medical Officer and Diver for the Underwater Archaeology Society of Maryland Docent for the St. Louis Zoo

On the board of Hi Pointe Homeowners Association

Zoom Producer for Agile & SAFe virtual classes for certifications Voice & Data Certified

Chat GPT

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