314-***-**** ad1p5i@r.postjobfree.com

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

SKILLS

• Efficient and Detail-Oriented

• Technical Support

• Medical Insurance Rep

• Supervisory Experience

• Sales

• Email Support

• Salesforce

• Zendesk

• Understanding Customer Needs

• Creative Problem Solving

• Call Documentation

• Order and Refund Processing

• Data Entry

• CRM Software

• LiveChat Support

• Microsoft Office

• Billing

EXPERIENCE

08/2021 to 10/2023

Assembler

SKF/Lincoln

• AWorked on assembly line (multiple)

• Blueprint reading

Teamwork

01/2020 to 06/2020

Data Entry (Remote)/Customer Service

UniGroup

• Successfully entered data into company database and validated the accuracy of valuable company information

• Used and analyzed data from automated information aggregators to update the database

• Generated data reports, enter company findings into the database and perform backups

• Supported data entry across departments as requested, switching promptly to new projects.

10/2013 to 08/2019

Customer Services Representative

Bissinger’s Handcrated Chocolateier

• Assisted staff with resolving complex customer issues and implementing targeted solutions.

• Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed.

• Documented customer correspondence in CRM to track requests, problems and solutions.

• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

• Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

• Assisted customers by providing confirmations, answering questions and offering general information.

EDUCATION AND TRAINING

DIPLOMA

McClure High School

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