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Broken Arrow, OK
... ranked #1 in sales Managed staff (1-24 employees) Recruited, trained and mentored sales staff On call to manage situations that arise during off hours Customer Marketing Attended state/regional conventions and shows including golf tournaments, etc. ...
- 2017 Jun 25
Broken Arrow, OK
... changes 99% Success rate Worked in Leveraged Client Support environment as Senior MQ person a crossed multiple platforms on call rotation working across the globe with staff during incidents with great success Administered and Supported IBM WAS and ...
- 2017 Jun 06
Tulsa, OK
... on hardware and software related to windows issues including 24/7 on-call services +Implement and Support all Imaging Applications for company +Installing operative systems, software, devises and drivers, upgrading computer components and software; ...
- 2017 Jun 04
Tulsa, OK
... Proven record of working well with fellow 24/7 on-call support personnel, providing user education on application functions, suggesting improvements where possible and documenting, resolving and/or preventing problems on applications across multiple ...
- 2017 Jun 02
Coweta, OK
... 1997–2005 Metropolitan Life Insurance Tulsa, OK Lead Consultant – Jr Project Manager Implemented process improvements for the Internet department by decreasing call volume by 65%. Manage website changes that impact service delivery. Analyze and ...
- 2017 May 27
Tulsa, OK
... Negotiate and resolve customer issues, complaints, and book truck reservations from over call overflow from the reservation office. Achieve and maintain performance expectations of a statistical and qualitative nature which includes professional and ...
- 2017 May 16
Tulsa, OK
... Led a high performance team of 7 direct reports and a total team of up to 128 administrative and internal call-center employees and 2 outsourced call centers with 180+ employees. Key representative for Stream Gas and Electric in the Electric ...
- 2017 Apr 14
Tulsa, OK
... Technical problem solving via call center environment; completed account reviews to enhance customers' plans, services and pricing; up selling and bundling to provide better service packages; performed customer training sessions; analyzed problems ...
- 2017 Mar 15
Tulsa, OK
... Pinpoint Personnel Package Nonnis biscotti Cookies May 2012 - July 2012 Customer service representative Tcim Taking calls for at&t call center Mar 2012 - May 2012 Sales associate Tcim Cashier and sales floor Oct 2011 - December 2011 Packaging Prime ...
- 2017 Feb 09
Tulsa, OK
... •Initiate new marketing techniques and dealer call programs. Streamlined branch operations and costs by implementing stronger expense guidelines resulting in last three year profits increasing by 12% first year, 21 % second year; and, 32% in third ...
- 2017 Jan 06