System Administrator Support
Resume:
Milton Hall
Tulsa, Oklahoma
******.****@*******.***
Senior Analyst, System Administrator, IT_Production Support with concentration on improving processes, decreasing support hours through automation, and increasing end-user application access uptime. Experienced working with personnel from all stages of the System Development Life Cycle. Proven record of working well with fellow 24/7 on-call support personnel, providing user education on application functions, suggesting improvements where possible and documenting, resolving and/or preventing problems on applications across multiple platforms.
Technical Expertise
Languages Supported:
Unix shell scripting, Perl, Bash, CSH, KSH, Bourne SQL, PL/SQL, MSSQL, Java, .NET, C, C++, XML, HTML, Pascal, Basic, COBOL, Assembly, TAL, TACL, JCL, Basic, DOS Batch scripting
Networking:
TCP/IP, Linux, Unix, Windows 3.X/95/98/NT/XP/2000/2003/Vista/7/8/10
Operating
Systems:
Sun Solaris, HP-UX, IBM AIX, Windows 95/98/2000/XP/NT/7/10, Linux and other proprietary operating systems
Hardware:
Sun E-10000, IBM AIX, HP-UX, IBM RS/6000, Mainframe IBM PC-compatible systems, Tandem Himilaya, desktops/pcs/servers 16, 32, and 64 bit architecture
Applications Utilitys:
PGP, GPGP, Cron, NT Scheduler, control-m
Web Servers:
Apache, IIS
Interfaces:
TOAD, PL/SQL Developer, Oracle, Microsoft Visual Studio 2010/12, Eclipse, MicroSoft Office, Open Office, Sharepoint, Visual SourceSafe, Putty, Xwindows
Data Bases:
Oracle, Sybase, MySQL, Postgres, MS Access, Tandem SQLCI
Professional Experience
Direct Energy, Tulsa OK Aug 2001 – Nov 2016
Direct Energy is one of the largest retail providers of electricity, natural gas, and home services in all of North America.
Senior Analyst, System Administrator, IT_Production Support ( Aug 2001 – Nov 2016 )
Serving as a Primary Support Analyst alongside a team of analyst. Providing 24/7 support for in-house and external vendor systems. Daily responsibilities include solving very complex problems assigned to the team. Issues range from assuring uptime of the primary PEACE CIS, correcting data integrity issues in the databases and internal customer tickets expanding across multiple platforms. Additional tasks include writing, testing and promoting code to production through multiple environments.
Lead analyst for remittance processing over 7000 daily transactions by batch and close to 7200 real-time transactions daily. Designed, coded, tested, and Implemented Data transfer applications, Data Validation routines and Data Loader applications.
Designed, Developed, Coded, Implemented, Maintained, and supported: The data transfer application transferring more than 900 files daily. The files consisted of reports to data loader input and output files to/from various business partners as well as the internal and external vendors.
The Archival processing of Data on Unix and Windows systems. Scripted and automated the archiving and removal process’s of all data on the files systems after verifying tape backups and retention time on disk.
The automation of all the daily processing for the billing systems.
Working with the Billing Department to gather requirements for reporting purposes. Designed, coded, tested, and Implemented reports that were used Daily by business analysts across Direct Energy.
Working with Forecasting Department gathering requirements for Gas priceing. Designed, coded, tested, and Implemented reports that were used Daily by business analysts across Direct Energy.
MCI WorldCom, Tulsa, OK 1997 - 2000
System Specialist - System Analyst & Programmer
Responsible for proactive maintenance, coding and designing data loaders for the Tandem Himilaya data ware house for the billing and client information. Coded data transfer scripts using perl in a unix environment that was on a tandem/tal operating system. Tasks include resolving and documenting daily issues.
West Teleservices, Omaha, NE
Specialist - Systems Analyst 1994 -1997
Served as the primary Support Analyst for in-house applications. Responsibilities included the support and maintenance of the VRU (voice retention utility) systems. network trouble shooting, tandem system processing, data availability.
Education/Professional development
Associate of Science in Computer Sciences
Metropolitan community college, Omaha, NE
Certified in Micro computer programming and networking.
Contact this candidate