Technical Support Information Technology

ALAN E. ROBLES

Tulsa, OK ***** • 918-***-**** • ***********@*****.***

https://www.linkedin.com/in/alan-robles-3b31666b

IT support technician, 10+ year experience in Information Technology, telepresence networks management, Microsoft Windows administration and Lotus Notes mail management. Under the ITIL set of practices. Focused in mining and the oil & gas industry.

CORE COMPETENCIES

Technical solutions on computer, network, and software related issues based on MS Windows

TelePresence Management Suite (TMS) administration

Codian Conference Director administration

KEY STRENGTH

Multi-Tasking

Self-Motivating

Team Player

Task Oriented

EDUCATION

Bachelor Of Science In Systems Engineering

From Instituto Universitario Politécnico Santiago Marino

Barcelona City – Venezuela

CERTIFICATION

CompTIA A+

CompTIA Network+

CompTIA Security +

COURSES

Troubleshooting TCP/IP network, Leadership with Neuro-linguistic programming (NLP), Network support and administration, Microsoft Excel Intermedium -Advanced

LANGUAGES

English (Professional working proficiency)

Spanish (Native proficiency)

CAREER HIGHLIGHTS

SALES ASSOCIATE at Office Depot

Tulsa, Oklahoma January 2017 to currently

PLANT MANAGER at PDVSA

San Joaquin, Carabobo State, Venezuela June 2014 to November 2015

PRESIDENT at PDVSA Minarsa

Maracay, Aragua State, Venezuela August 2013 to June 2014

TELEPRESENCE NETWORK ADMINISTRATOR at PDVSA

Puerto la Cruz, Anzoátegui State, Venezuela February 2010 to August 2013

+Oversee, planning, installation, testing and, maintenance of telepresence networks

+Resolve technical issues, being able to identify specific service problems impacting the telepresence environment, hardware, software, service provider

+Administration of telepresence networks for East PDVSA Videoconferencing, management of endpoints, MCUs and gatekeepers, scheduled conferences corresponding to PDVSA East Division, physical Installation of video conferencing equipment and setting

IT SUPPORT TECHNICIAN at PDVSA

Barcelona, Anzoátegui State, Venezuela December 2007 to February 2010

+Technical support on hardware and software related to windows issues including 24/7 on-call services

+Implement and Support all Imaging Applications for company

+Installing operative systems, software, devises and drivers, upgrading computer components and software; maintain security policies; troubleshoot; offer technical support for projects, and, administration of databases on Lotus Notes email

IT SUPPORT TECHNICIAN at PDVSA - IDOM

Puerto la Cruz, Anzoategui State, Venezuela June 2004 to December 2007

+First and second level support of enterprise in Oil & Gas Industry. Duties include administration tasks in Microsoft environment, SAP, network support, network troubleshoot, pc installation and repair, terminal services, OS imaging, software and hardware installation, configuration and support, administration databases on Lotus Notes email

TRAINEE at Electronic Data Systems (EDS) Account General Motors Venezuela GMC

Valencia, Carabobo State, Venezuela September 2002 to January 2003

+IT Support for General Motors Company in Venezuela, service on IT platform, configuration, troubleshooting, software installations, and maintenance on Microsoft Windows environment

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