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Columbus, OH
... forged productive liaisons to complete 27 projects across nine business units: Internal Fraud Detection and Analysis, NetFlow and Password Spray Anomaly Detection, Commission Anomaly Detection, Nationwide Financial Call Center Data Analytic Uplift. ...
- May 28
Columbus, OH
... A Performed support functions as necessary to support the call center. A Answered and responded to all customer inquiries regarding merchandise. A Resolved customer complaints regarding sales and service. 07-2006 –10- 2012 Safe Auto Insurance ...
- May 27
Delaware, OH
... Experience as On-Call 24x7 production DBA support. Hands-on training on performance tester using Load Runner and JMeter. Effective communication and documentation skills, with the ability to present complex technical information clearly and ...
- May 26
Columbus, OH
... Call insurance companies to get accurate information on the insurance if it is to be escrowed. Document Support Specialist Parker Trutec - Urbana, OH March 2019 to August 2020 Update records from 1998 to a new template. Also process internal audits ...
- May 24
Columbus, OH
... Designed and implemented the Vendor Bridge Monitor application, enabling automated text notifications to on-call pagers for improved incident response. Sr. Electronics Technician at Alliance Data Systems, Columbus, OH — July 1993 – May 2004 ...
- May 22
Columbus, OH
... Provided on-call support, led troubleshooting efforts, and utilized Amazon's native tools for cost optimization and failure diagnostics. Maintained and configured Virtual Private Cloud (VPC) components, including Route53, NAT Gateways, Endpoints, ...
- May 22
Columbus, OH, 43291
... Accomplishments: Transitioned cxLoyalty call center platform including call recording, inbound/outbound call routing for many of line of businesses, and Cisco IVR from the Avaya phone system to AWS Amazon Connect cloud. Transitioned from NICE Call ...
- May 19
Columbus, OH
... Acted as weekend primary on-call person. Unigroup Inc., - Lead Computer Operator February. 1999 - February. 2000 Monitored ... Tools utilized: UNIX, MS-DOS, BNA, Telnet, Unisys, backups, flash-fob, reboots, Updramtes, Maestro, Fox-pro scheduler, ...
- May 19
Columbus, OH
... Cost Controls Employee Development & Training Employee Opinion Survey – Action Plan Activities/Follow Up Multi-site fulfillment and call center start-up & expansion experience (domestic and international) Human Resources Director Jan 2024 - Present ...
- May 17
South Bloomfield, OH
... 360 for field staff Installed new computer network at new site location Managed Ring Central VoIP phone system with multiple call centers ADENA HEALTH SYSTEM – Chillicothe, OH Field Services Engineer 2018 – 2023 Multimedia Coordinator 2015 – 2017 AV ...
- May 15