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Raleigh, NC
... Customer Service Representative (CSR) - received and successfully handled level 1, 2 & 3 calls from all IBM design labs. Education Background: Studies in Electrical Engineering and Computer Science: Durham Tech Community College, Computer Science - ...
- 2015 Feb 26
Creedmoor, NC, 27522
... Education • Vance-Granville CC Henderson NC • Southwest VA CC Richlands VA • Accounting • Maintained a 3.4 GPA Experience 09/2013-08/2014 CSR/Dispatcher Carolina Sunrock Butner NC Construction industry to deliver concrete in a timely manner. I ...
- 2014 Oct 27
Morrisville, NC
... Supporting existing features in production and being hands on live call • support for CSR pop up issues. Creating DAO for Oracle data entities. • Support testing activities and UAT users sign offs. • Being part of Production rollout team and testing ...
- 2014 Jun 24
Wake Forest, NC
... • Interviewed, hired and managed CSR’s for outbound locations that included BOS, RDU, BNA, AUS, IAH AND PHX. • Reported directly to senior management and ownership. Distribution Manager 05/2006 – 09/2007 News and Observer Raleigh, NC Phone: 919-***- ...
- 2014 Jun 08
Raleigh, NC
... Cary, NC 27518 352-***-**** ********@***.*** Work Experience: Xerox Corporation – Raleigh, NC Sept 2013 – Present CSR & Sales for BCBS of Tennessee Customer Service and Support for health care reform. Accurately answering questions dealing with ...
- 2014 Feb 24
Durham, NC, 27704
... Coordinated the schedules of other CSR to ensure adequate telephone support coverage . Communicates with all levels of management within the sourcing area and with key stakeholders in the company GlaxoSmithKline - Sourcing Contract Administrator ...
- 2013 Dec 09
Raleigh, NC
... • CV for Kelley Atkinson 2 of 6 Kelley Atkinson, MPA 3314 Landing Falls Lane Raleigh, North Carolina 27616 Phone :919-***-**** Email :******.********@*******.*** Coordinates CSR writing, review and approval process including the compilation of all ...
- 2013 Dec 05
Angier, NC, 27501
... Received incoming calls from technicians, installers, CSR, and contractors to close out work orders . Entered proper coding and adjustments on customer accounts for billing and payment for technicians . Added equipment and properly balanced all ...
- 2013 Oct 05
Raleigh, NC
... KEY ACHIEVEMENTS: Verified insurance Initiated authorization Arranged option for referrals with physicians Patient Financial Counseling Assisted CSR back up phone coverage Cardinal Healthcare, Raleigh, NC Tarshia T. Davis 417 Wall Street • Wendell, ...
- 2013 Aug 19
Clayton, NC
... Call Quality calibration sessions • Coached new hires to Performance Zone and Q-Cal requirements • Facilitated side-by-side CSR coaching to improve productivity and quality scores • Facilitated Employee of the Month recognition program TCS Project • ...
- 2013 Aug 02