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Manager Customer

Location:
Wake Forest, NC
Posted:
June 08, 2014

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Resume:

MICHAEL MAGEE

**** * * ** * E R RY H I L L S D R I V E, R A L E I G H N C 2 7 6 1 7

919-***-**** acehgw@r.postjobfree.com

Profile:

Management professional with proven leadership experience in supply chain management and process development for the

transportation and manufacturing industries. Leadership experience with a proven track record in routing, planning, reorganizing,

and strengthening logistical operations to maximize performance and profitability.

Skills:

Unique combination of hands on leadership and highly developed organizational skills. Excellent interpersonal skills to collaborate

with vendors to identify and remedy critical issues vital to mission success. Proven support of operational personnel to establish and

maintain key relationships with customer planners and vendors to meet customer production schedules. A resource with industry

experience and knowledge for successful problem resolution.

Work Experience:

Air Freight Manager 09/2007 – 05/2014

Champagne Logistics Phoenix, AZ

Phone: 480-***-****

• Lead manager responsible for over $10 million in annual revenue.

• Increased the company’s on time percentage to 99.3% during my tenure for major customers: Dell, EMC Corp.,

VCE, Arrow Electronics and Flextronics. Developed a 6 point daily schedule for my department’s CRS’s: Tracking,

tracing, customer and vendor inquiries response, order fulfillment, pickup/delivery schedule confirmation, “real time”

POD reporting and final financial completion of order.

• Increased cartage agent directory to include expedited white glove computer cabinet deliveries, which in turn

increased department revenue by $800k in 2013. Established SOP’s for all outbound locations.

• Developed a hot-shot directory of agents that committed to delivering LTL shipments within 24 hours, instead

of via air. This reduced cross docking and excess handling, as a result decreasing damage claims while increasing

company profit.

• Set up specific agents in Franklin, MA, Memphis, TN and Austin, TX to handle afterhours expedited orders that

the competition could not deliver or handle. This resulted in additional orders rewarded to Champagne Logistics.

• Scheduled team during EOQ rush to support the customer needs, reducing payroll an overhead.

• Reduced costs by combining lane shipments and lowering fees with forwarders on spot rates.

• Interviewed, hired and managed CSR’s for outbound locations that included BOS, RDU, BNA, AUS, IAH AND

PHX.

• Reported directly to senior management and ownership.

Distribution Manager 05/2006 – 09/2007

News and Observer Raleigh, NC

Phone: 919-***-****

•Managed routing schedules nightly for 32 outbound trucks in a fast paced environment.

•Improved load times by developing an “on deck” call schedule to streamline production.

•Managed dock personnel to insure proper loading techniques and counting accuracy.

•Managed production schedules with Post Press for accurate on time loading.

•Coordinated with local distribution depots for fulfillment to manage shortage issues in advance based on local

distribution timeline.

Tax Research Specialist 10/2002-10/2005

ZC Sterling, Inc. Morrisville, NC

Phone: 919-***-****

•Researched property tax records for the mortgage industry.

•Provided consumer with alternate payment plans while still maintaining needed insurance coverage.

•Direct responsibility to manage insurance vendors to deliver solutions that maintained mortgage receipts.

•Traveled to various federal tax agencies nationwide to gather sensitive information not allowed to be transmitted or sent

via email, fax or via standard US postal Service.

•As a leader, trained incoming employees on specific customer SOP’s and company practices.

Regional Logistics Manager 04/2000 – 05/2002

Associated Distribution Logistics, a division of AGS. Orlando, FL

Phone: 800-***-****

•Responsible for the warehousing and expedited distribution of computer parts nationwide for Hewlett Packard, Agilent

Technologies and Sun Microsystems. Managed 8 distribution centers and direct reports in the South East Region. I

reported directly to the VP of Operations.

• Interviewed, hired and trained staff for 3 startup distribution centers in Kansas City, MO., Austin, TX. And New Orleans,

LA.

•Reported daily, weekly and monthly cycle counts to all customers. Took a proactive approach by conducting cycle

counts internally prior to reporting in order to rectify any discrepancies prior to mandatory CC reporting.

•Raised the on time order completion from 94% to 100%.

•Trained and qualified employees on the “Call Closure” process for HP, which entailed proper and accurate parts

consumption for each order so it can be billed to the customer.

President / Owner 02/1997 – 04/2000

Opus. Inc. Raleigh, NC

Phone; 919-***-****

•Created and implemented a JIT distribution and assembly center for leading specialty packaging company.

•Designed an inventory control program that created visibility to daily and weekly delivery schedules.

•Assembled “ready to go” packaging sets for Data General, Kodak and DuPont.

•Managed flex workforce to deploy national distribution to Home Depot of POP displays for Pergo Flooring.

•Hired, trained and maintained scheduling and payroll for 30 contract employees.

•Selected local cartage agents to deliver LTL and JIT deliveries that reduced costs for 5 clients.

Education:

North Carolina State University

Raleigh, N.C.

References: Available Upon Request

Willing to Relocate



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