Customer Service Representative

Tyler Watson

Store Associate

Raleigh, NC

**********@*****.*** - 940-***-****

WORK EXPERIENCE

Store Associate

T-Mobile Authorized Retailer (Store no longer in business) - March 2014 to April 2015

As a Store Associate, I courteously greeted customers and efficiently processed transactions within a busy

and fast-paced retail environment. I also operated cash registers, scanners, and computers in order to collect

payments and make change to customer's accounts. In addition to this, I balanced my cash drawer at the end

of each shift, counted our store's physical inventory, sold retail products and accessories, opening and closing

the store, ensuring that the store was well stocked, and cleaning the store.

Customer Service Representative (Benefit Specialist)

Towers Watson - September 2013 to April 2015

As a CSR at Towers Watson, I was responsible for providing phone support to customers and responding

professionally to their inquiries regarding their medical benefits. My responsibilities also included providing

technical support to customers by assisting them with using web-based employee self-service tools so they

could view and make corrections to their benefits online. In addition to this, I read and understood plan

documents, utilized our online knowledge base so that I could apply various procedures and guidelines, and

explained different plan types to our callers.

Customer Service Representative (Technical Support)

Affinity Sports - August 2012 to February 2013

As a CSR for Affinity Sports, I was responsible for helping parents over the phone understand how to use our

system to register their children for soccer, resetting their passwords to log into their accounts, and processing

their payments over the phone. I also assisted soccer club registrars with configuring their online settings and

opening online registration for their soccer club so parents could register their children online. In addition to

this, I gathered all player information that was sent to us via our online support system, formatted it into an

excel spreadsheet, and sent it to the appropriate department so that new players could be uploaded manually

into our system.

Customer Service Representative

Vision Service Plan - October 2010 to May 2012

As a CSR for Vision Service Plan, I was responsible for assisting members with understanding their vision

benefits and helping them find doctors in their area for vision checkups. I also helped find resolutions for

concerned customers that both supported our business needs and maintained customer satisfaction and

loyalty. In addition to this, I assisted doctors with handling claim transactions and explained how they would

be paid on their claims.

Lead Teller

Wells Fargo Bank - August 2007 to September 2010

As a Lead Teller for Wells Fargo Bank, I was responsible for opening the bank with tellers, coaching tellers

on how to attain better sales performance, closing the bank with tellers, taking the lead in balancing the cash

vault with tellers, and helping tellers implement and understand new policies and procedures. I also helped

tellers stay motivated in their work which had a positive effect on morale and kept the bank running smoothly.

Teller

Wells Fargo Bank - November 2004 to August 2007

As a Teller for Wells Fargo Bank, I was responsible for processing customers bank transactions, helping with

balancing the cash vault, selling bank products such as credit cards, debit cards, checking accounts, savings

accounts, and CD's. I consistently proved myself to be one of the top performing tellers in the district in sales

and was consistently a high performer in all my performance metrics.

EDUCATION

Las Flores High School

2000 to 2004

ADDITIONAL INFORMATION

SKILLS & ABILITIES

10 years of experience providing customer support in a banking environment as both a Bank Teller and

Teller Supervisor. Three years of experience in busy call center's providing customer support in both medical

insurance and technical support.

Strong commitment to customer service, the ability to build productive relationships, resolves complex

issues, manage a heavy work load, and wins customer loyalty.

Strong ability to listen attentively and understand customer questions and concerns.

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