Customer Service Sales
Resume:
Deborah M. Yost
PMB ***, **** Kildaire Farm Rd.
Cary, NC 27518
********@***.***
Work Experience:
Xerox Corporation – Raleigh, NC Sept 2013 – Present
CSR & Sales for BCBS of Tennessee
Customer Service and Support for health care reform. Accurately answering questions dealing with plans under the Affordable Care Act in order to help members choose the correct plans. Following up with accurate notes in Sales Logix, competitively driving sales. Selling the plan that most accurately meets the consumer’s needs. Awarded Agent of the week.
American Republic Insurance Services – Raleigh, NC March 2013 – July 2013
Agent/Producer of Senior Market Life and Medicare Supplement & Short Term Care Products
Duties include cold calling & setting up appointments, meeting with and advising seniors on products to insure health, life, and protect assets with goals of building permanent relationships within the community.
Aidells Sausage – Raleigh, NC Nov 2012 – June 2013
Event Marketer
Promoter, and in-store demonstrator in major supermarkets and retailers in the Triangle, including Costco, Harris Teeter & Lowes Supermarkets.
Kelly's Mobile Grooming – Raleigh, NC June 2012 – March 2013
Dog Groomer
All-breed mobile grooming: Clips done according to breed specifications. Excellent loving care of dogs & cats performed with kindness, compassion and a tender heart for my most cherished friends.
The Pet Spot – Lake City, FL May 2010 – June 2012
Dog Groomer
Duties included all-breed grooming, safe handling, practices, bathing and fluffing, scheduling, cleaning, and maintenance of equipment. Interfacing with customers to ensure their needs were met.
Mountainside Chocolates – Franklin, NC March 2006 – May 2010
Chocolatier/Assistant Manager
Duties included assisting customers, candy making, ordering, inventory, daily totals, intake reports and adhering to state cleanliness standards. Additionally, managed a staff of up to 10 employees and conducted staff training meetings.
Educational Experience:
HealthCare Marketplace Certified,
Appointed to BCBST
CMS Navigator Training September 2013
NC Life Producer License no. 16903576, March 2013
NC Health & Accident License, April 2013
NC Medicare Supplement & Long term care license, April 2013
Connecticut School of Dog Grooming
Certificate of Completion, 2009
Nash Community College, 2005 - 2007
Health Care Management
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