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Atlanta, GA
... CSR & Receptionist with assisting customers with problems and providing the best service. Retail experience in grocery and department stores. Assistant Teacher in Daycare Skills Include: Taking Patients Vitals Patient education Blood Draws HIPAA ...
- 2014 Jul 07
Woodstock, GA
... Troubleshooting and CSR resolution. Consultant, Riyadh, Saudi Arabia 2001 – 2002 Senior Systems Engineer Provided support for marketing, sales and functionality for Ericsson Intelligent Network (IN) Pre Paid System (PPS) for setting up a new Pre ...
- 2014 May 26
Smyrna, GA
... Evaluated individual CSR's ongoing performance * provided constructive feedback and performance reviews, via use of direct and Quality Assurance recording measures, to contribute toward effective development and training. Implemented operational ...
- 2014 May 06
Atlanta, GA
... coordinated with CSR and collections department to receive required information; Generated and monitored aging reports monthly; and processed A/R transactions for month end processing. Mimaki USA, Inc. (03/03 - 10/06) Accounts Receivable ...
- 2014 Apr 16
Tucker, GA
... • Ran line tests to test clients connections speeds/issues • Focisnet • ICad Primary for the ticket history • NXTT • Network Tools which detected speeds • VDI Express which determined if the customer was wired to the Central Office • CSR Tools • ...
- 2014 Apr 07
Atlanta, GA
... *Monitored and assigned ratings for calls, service by CSR and other call center Specialty Groups in accordance with established Quality Assurance guidelines. *Assisted Call Center Supervisors in developing performance improvement plans a recommended ...
- 2014 Apr 03
Atlanta, GA
... Conduct quote follow-ups with customers, notify customers when repeat orders are due, and run Dashboard reports on my CSR accounts to compare present business to last year's business per account. . Obtain outsourcing prices if needed. Calculate ...
- 2014 Mar 23
Dallas, GA
... Enforce policies and procedures, problem-solving, trouble-shooting, selling new services to current customers, Communication and Team builder, Reviewing CSR’s performance. EMPLOYMENT Jan 2011 to Present Disttech (part of Kenan Advantage Chemical ...
- 2014 Mar 02
Atlanta, GA
... o CSR Screen Enhancements as part of other releases. o Coordinating with client and business team during requirement gathering. o Bug Fixes. o Coordination with offshore to meet end goals. Environment: WCS 7, RAD 7,DB2, JSP, HP Quality Center Client ...
- 2014 Feb 03
Douglasville, GA
... Worked as Mentor and SME on End-to-End CSR’s. Experience in defining test scripts for Test Automation in QTP and running the scripts on it. Created complex test plans, requirements and design test cases . Managed execution of different testing ...
- 2014 Jan 21