Customer Service Sales

Annissa L. Murphy

PO Box *****, East Point, Georgia 30364 404-***-****

*************@*****.***

Objective Seeking a challenging position that will enable me to display my passion for

my work, positively impact and assist others and effectively utilize my

background and qualifications to benefit the organization I am partnered

with.

Qualifica

tion - Offering a strong background of experience in a variety of disciplines

Summary including:

Customer Service, Inside and Outside Sales, Supervisory responsibilities,

Staff training & Development, Business Management, Marketing, Public

Relations, Contract Negotiations, Conflict resolution and

Presentation/Meeting Facilitation. In addition, excellent leadership skills,

organizational, people management, sales and problem solving skills.

Working knowledge of Microsoft Computer Products including: Word, Excel &

Outlook, CRM databases, Agent 2000, MLS & FMLS Real Estate Databases.

Education Graduate of Pre-License Salesperson Course, Metro Listing School of Real

Estate, Atlanta, Georgia

Professional Designations: Accredited Buyer Representative (ABR); Graduate

Realtor Institute (GRI); Certified Commercial Investment Member, Candidate

(CCIM)

Professio The Home Studio, LLC., Atlanta, Georgia

nal Real Estate Broker (May 2003 - Present)

Experienc Ongoing application of leadership skills to oversee all phases of successful

e business management and profitability.

Managing Broker of independent Boutique real estate brokerage specializing in

marketing and selling Residential and Investment properties.

Effectively managed ongoing business relationships with HUD, Fannie Mae,

Freddie MAC, VA and other private banking institutions, for successful mutual

beneficial contract negotiations for Buyer and Seller Clients.

Provided one on one private foreclosure prevention and short sale

consultations with seller clients, in addition to assisting with home

preparation and required paperwork submitted for approval.

Facilitated multiple local and international Home Buyer Seminars and

workshops.

Responsible for successful target marketing campaigns, prospecting, contract

negotiations, Sales, Buyer and Seller consultations of residential New

Home,Resales and investment real estate and successful closings.

Successfully implemented company motto of ensuring treatment of Customer as a

"Client for Life" and maintained an 89% Client Referral based business.

*Assisted over 250+ families in accomplishing their real estate dreams.

Re/Max Around Atlanta East, Atlanta, Georgia

Associate Broker (Jun 1997 - May 2003)

Responsible for successful personal target marketing campaigns, prospecting,

contract negotiations, Sales, Listings, conduct Buyer and Seller

consultations of residential and investment real estate and successful

closings.

Successfully built business model based on client referrals*Provided ongoing

after sales client customer service assistance. *Conducted Buyer Seminars for

personal business and acted as volunteer Strategic Partner for The Atlanta

Center of Homeownership, in providing homebuyer consultation information and

seminars.

GTE Telecommunications/Verizon Wireless, Atlanta, Georgia

Strategic Marketing Administrator, (Jun 1994 - Oct 1998)

Successfully created and maintained wireless rate plan database for

nationwide area. Effectively communicated new rate plan information and

provided new marketing collateral to appropriate local and regional company

personnel.

Customer Care Associate Supervisor

Responsible for management, training, motivation of a 25 -50+ team of

Customer Care Associates within Corporate customer Care Department.

Evaluated individual CSR's ongoing performance * provided constructive

feedback and performance reviews, via use of direct and Quality Assurance

recording measures, to contribute toward effective development and training.

Implemented operational procedures to assist call center in achieving maximum

sales goals. *Completed Supervisory paperwork*Associate Reviews*Input

Associate time and payroll information in timely manner

Assisted in resolution of Supervisory escalated customer Call requests and

concerns * Completed cell phone upgrades and provided technical assistance

and completed cell phone activations.

Atlanta Casualty Insurance COMPANY, Atlanta, Georgia

Customer Service Rep II, (Sept 1991 -Jun 1994)

Responsible for handling customer calls, via ACD, regarding Property &

Casualty insurance, answered verbal & written inquires, preliminary claim

data, resolving concerns, assisting with escalated calls, providing Auto

quotes and generating policy declaration page and other paperwork*

Documenting all notations within CRM database*Utilize MVR documentation to

determine eligibility in writing policies. Explained Coverage of terms in

policy.

Annissa L. Murphy

PO Box 91426 ( Atlanta, Georgia 30364( 404-***-****(

*************@*****.***

Enclosed is a copy of my r sum for your kind consideration. I am

seeking a challenging position that will enable me to display my

passion for my work, positively impact and assist others and

effectively utilize my background and qualifications to benefit the

organization I am partnered with.

As my r sum indicates, I have a strong background of experience in a

variety of disciplines including: Customer Service, Inside and Outside

Sales, Supervisory responsibilities, Staff training & Development,

Business Management, Marketing, Public Relations, Contract

Negotiations, Conflict resolution and Presentation/Meeting

Facilitation.

Throughout my career, my success has been driven by four guiding

principles:

1. The relentless pursuit of top line sales results.

2. The successful implementation of all organizational goals and

objectives.

3. An unwavering dedication to operating in the spirit of mutual

respect, "Positivity" and team

work.

4. The steadfast resolve to always service and treat others the way I

would like to

be treated, with: Dignity, Mutual respect, Compassion and

Kindness.

In addition, some of my key competencies are as follows:

. High level of integrity

. Strong Tenacity & Work Ethic

. Ability to build strong ongoing customer/client

relationships.

. Proven strong decision making skills

. Creative*Focused *Innovative thinker

. Results Oriented

. Self Motivated

I trust this letter of introduction and r sum will provide adequate

information for evaluating my qualifications as a member of your

professional family. Hopefully, it highlights how these very things

will make me a valuable asset to your organization. Should you have

any questions, please feel free to contact me at the above listed

address and phone number. I look forward to meeting with you in the

very near future.

Sincerely,

Annissa L. Murphy

Enclosure: r sum

Contact this candidate