School Customer Service

Summary of Qualifications

Dedicated, compassionate and resourceful professional with a strong

background developing and implementing effective group and individual

counseling programs in a school and home environment. Able to build strong

rapport with students and clients by accurately assessing requirements to

address pertinent issues and provide appropriate coaching, guidance and

support while ensuring confidentiality. Proven ability to create full

treatment plans; evaluate data to determine program/individual success;

identify at-risk students; and collaborate with teachers, administrators,

parents and the community. Knowledgeable of the American School Counselors'

Association Comprehensive School Counseling Program standards (ASCA).

Proficient utilizing MS Word, MS PowerPoint, Windows XP, SASSY and Print

Shop.

Education

Valdosta State University - Valdosta, Georgia 2007

Master of Education Degree in School Counseling

. Completed more than 800 hours in school settings as part of a

comprehensive school counseling program incorporating the three main

areas: Academic Development, Personal/Social Development and Career

Development.

. Designed lessons plans with pre- and post-tests to assess compliance with

ASCA standards and State of Georgia objectives.

. Presented "Stop! The Bullying" at the Fall 2006 GSCA Conference.

. Created a Cultural Diversity Plan to focus on one culture each month

during the school year.

. Accumulated more than 500 hours of direct contact time with students,

parents, teachers and administrators in categories including

consultation, intervention, assessment, program management and

supervision.

. Courses completed include Child Counseling, Career Counseling, Group

Counseling, Multicultural Counseling, Special Education and Collaboration

& Consultation.

Thomas University - Thomasville, Georgia 2004

Bachelor of Arts Degree in Psychology

. Served as President & Vice President of the Psychology Club.

. Received the Most Inspirational Psychology Student Award and Psi Chi

Award.

. Dean's List Award: Spring Semester 2003, Fall Semester 2003, Spring

Semester 2004.

. Presented "Anxiety and Coping Among Nursing Home Paraprofessionals" at

the meeting of the Montgomery Psychological Association in 2003.

Professional Experience

WISE BUSINESS FORMS, INC. - Alpharetta, Georgia September 2012 - Present

Account Representative/Customer Service

. Currently managing an account list of more than 70 customer businesses.

Provide assigned accounts with updated pricing, information about Wise

printing capabilities, and assist accounts in meeting their customer's

needs.

. Spec out forms for customers and enter these specs into the Plantrol

System. Pull this data over into the Cost Plus System in order for

Production to calculate material usage, costs, job run time and profit

for the daily production reports.

. Knowledge of web based printing and forms production process to ensure

jobs are quoted accurately.

. Send out Proofs to customers and release jobs on proof hold upon approval

into production.

. Take inbound customer calls to quote jobs, give status updates, expedite

in-house orders, and track shipments.

. Conduct quote follow-ups with customers, notify customers when repeat

orders are due, and run Dashboard reports on my CSR accounts to compare

present business to last year's business per account.

. Obtain outsourcing prices if needed. Calculate methods of freight when

applicable.

. Process orders and enter change orders into Order Entry.

. Assist sales reps and accounting in setting up new business.

. Act as a liaison between customers, sales groups, and other departments

within the organization to ensure customer satisfaction.

cobb county school district - Atlanta, Georgia September 2011 - October

20012

Substitute Teacher

. Assumed all duties of the regular classroom teacher including bus,

lunchroom, playground, hall duty or other duties assigned by the school

principal.

. Followed the instructions left by the teacher and spent assignment

working with and for the students.

. Maintained normal classroom routines and discipline procedures.

Supply Teacher - Argyle Elementary School November 2011 - December 2011

. Long-term Sub position for 5th grade general education teacher.

. Subjects taught: Reading, Writing, Spelling and Social Studies.

Windward Child Development Center - Alpharetta, Georgia January 2010 -

July 2011

Georgia Pre-K Teacher Assistant

. Co-taught a lottery funded Georgia Pre-K classroom of 20 students

following State guidelines and NAEYC guidelines.

. Facilitated classroom lesson plans, observed student progress, and held

conferences with parents.

. Leader during small group time and large group time simultaneously with

other classroom teacher.

Summer Camp Teacher Assistant

Summer 2010 - July 2011

. Designed classroom lesson plans for Upper Level Elementary children and

Middle School children, observed student progress, and held conferences

with parents.

. Conducted outdoor activities to increase fine motor skills

. Led children on field trips two times a week.

Thomas University - Thomasville, Georgia August 2008 - December 2008

Professor/Adjunct Instructor

. Introduction to Psychology.

Leon County Schools - Tallahassee, Florida January 2008 - April 2008

School Guidance Counselor & Referral Coordinator

. Designed and implemented classroom guidance lessons in a group setting

for fourth and fifth grade classes. Utilized pre/post test measurements

in order to analyze student knowledge gained and evaluate program

success/failure.

. Assisted with monitoring during FCAT testing, trained to proctor all

areas of FCAT, and trained to administer ESOL tests to new students.

Test and score referred students for qualification of Gifted Programs.

. Intervened during crisis and served as "back-up" to administration for

discipline issues. Held individual and group counseling sessions with

students and parents. Facilitated community programs and assistance for

students, parents, and teachers.

. Coordinated and facilitated the Intervention Assessment Team Meetings

(IAT) between parents, teachers and the outside members of the team.

Responsible for documenting IAT meetings, creating the schedule, ensuring

paperwork is turned in to District accurately and timely to qualify

students for special needs.

. Track and alert parents & District officials of excessive tardies or

absences. Design and re-evaluate 504 plans. Supervise Guidance Aide.

Morning and afternoon duty. Any and other duties assigned.

Thomasville High School - Thomasville, Georgia January 2007 - May 2007

School Counselor INTERNSHIP

. Collaborated with Site Supervisor to ensure efficient delivery of

counseling services at this school serving 776 students grades ninth

through twelfth.

. Coordinated and chaperoned a field trip for 9th and 10th graders,

participated in staff meetings and worked with the local Boys & Girls

Club.

. Played key role in successful implementation of a new program credited

with increasing first time passing rate of the Georgia High School

Graduation Test by 5%; identified at-risk students and assisted with

fundraising, grants, community relations, student incentives and tutoring

programs.

. Led tours at technical colleges, ensuring proper behavior and exposing

students to future opportunities.

Hand In Hand Primary School - Thomasville, Georgia January 2007 - May 2007

School Counselor INTERNSHIP

. Provided classroom guidance and individual counseling services to 750 pre-

K and kindergarten students with responsibility for parent communication,

crisis intervention and case documentation.

. Assisted in special education classrooms by conducting assessments,

teaching appropriate social behavior, accompanying students during

inclusion activities and instructing on daily living skills.

. Participated in parent conferences, special education meetings and

student support team (SST) meetings while also working with the Assistant

Principal to gain valuable insight into job procedures.

. Contributed to a monthly counseling newsletter by researching content and

editing articles.

. Developed a School Improvement Plan aimed at reducing student tardiness

through classroom instruction and prevention strategies.

. Created "bully lessons" for school-wide implementation that incorporated

role-playing and interactive games as well as a parent brochure defining

signs of bullying.

. Effectively became a student advocate while building rapport and

customizing counseling techniques to meet individual needs.

North Brooks Elementary School - Morven, Georgia August 2006 - December

2006

School Counselor INTERNSHIP

. Designed and implemented classroom guidance lessons at this pre-K through

fifth grade school with 450 enrolled students.

. Accurately identified students requiring individual counseling and

conducted sessions.

Brooks County Middle School - Quitman, Georgia January 2006 - May 2006

School Counselor INTERNSHIP

. Facilitated individual and group counseling at this 600-student school

grades sixth through eighth on areas such as anger management, dealing

with grief and loss, personal/social issues and peer mediation.

. Organized the 8th Grade Leadership Team and assisted with Career Day,

Field Day, Parent Night, 5th Grade Orientation, field trips and

successful fundraising activities.

. Orchestrated "Shadow Days" to provide incoming students with exposure to

middle school procedures such as changing classes, school rules and dress

code.

. Acquired valuable experience with individual counseling due to high rate

of self-esteem issues and peer conflicts at the middle school level.

North Brooks Elementary School - Morven, Georgia August 2005 - December

2005

School Counselor INTERNSHIP

. Implemented Second Step curriculum during daily group guidance

activities, focusing on academic development, personal/social

development, career development, health and safety and drug awareness.

Analyzed program effectiveness by assessing student knowledge both before

and after lessons.

Child & Family Guidance of Georgia, Inc. - Quitman, Georgia June 2005 -

September 2005

Family Practitioner - Independent Contractor

. Managed a caseload referred by DFCS or DJJ of up to 20 families in five

different counties and provided resources, coaching and education to

improve quality of life.

. Scope of responsibility included contact with referent within 24 hours of

receiving assignment; schedule and complete assessment interviews with

referring person and family and develop a treatment plan within 30 days

involving the family in on the planning process; transporting clients,

preparing monthly reports, conducting intake assessments to compile

family history and test results, appearing in court, modifying treatment

plans, providing referrals, logging case progress notes and completing

discharge summaries.

. Observed the home and functioning of family members on an on-going basis

including administering random drug screens and/or transporting clients

to ER for random blood alcohol tests (Data used to assess level of safety

of children).

. Assisted families in strengthening such areas as: Home Management (food

purchasing/preparation, housekeeping), Budgeting, Resources (finances,

employment, housing, education) and Family Health Care.

Child & Family Guidance of Georgia, Inc. - Quitman, Georgia April 2005 -

June 2005

Parent Aide - Independent Contractor

. Performed services for clients to develop their daily living skills and

took a hands-on approach to working with multicultural clients ranging

from infants to adults.

. Scope of responsibility included helping families prioritize and

organize, assist families in interfacing with community resources,

housekeeping assistance and teaching skills such as filling out job

applications and coaching with interviews, working with families to

develop the ability to become independent from DFCS system, parenting

skills and provide client transportation.

. Completed progress notes, recorded time in home to minute, turned in

notes weekly and verbal updates weekly to DFCS and Child & Family

Guidance (CFG), submitted monthly written reports summarizing all

activities and detailing client progress as well as any additional

services needed for client to succeed.

Hanger Prosthetics & Orthotics, Inc. - Thomasville, Georgia August 2002 -

March 2005

Office Administrator/Orthotic & Prosthetic Fitter

. Built strong relationships with patients by personally greeting everyone,

assisting with treatment, rapidly answering questions and modifying

schedules to fit in additional appointments.

. Prepared patient charts for billing and ensured charts are Medicare and

HIPPA compliant, conducted insurance verifications to verify devices are

a covered item, delivered "off-the-shelf" orthotics to walk-ins,

scheduled appointments, receipt and log payments, and aided in hospital

calls or doctor emergencies.

Finley McNary Engineers, Inc. /Parsons - Tallahassee, Florida July 2001 -

August 2002

Corporate Administrative Assistant

. Provided essential support to accounting, human resources, marketing and

IT departments by arranging logistics, performing office tasks and

coordinating events.

. Key responsibilities included but not limited to: Accounts payable

processing for all invoices outside of New York which includes request of

new vendors, code, punch, copy, mail and follow up on. Processed all

expense reports outside of New York, answering switchboard, opening all

mail and distributing, ordering supplies, grocery store run, maintain

kitchen, birthday coordination, and handled all FedEx shipments.

Early Career History

Proctor Honda - Tallahassee, Florida June 2000 - July 2001

Head Cashier Service Dept/Warranty Clerk

Thomas County Board of commissioners - Thomasville, Georgia September

1999 - January 2000

Clerk I

Harrison & Associates - Cairo, Georgia October 1998 - June 1999

Office Manager's Assistant & Payroll Processor

Grady General Hospital - Cairo, Georgia November 1995 - October 1998

Physical Therapy Secretary/Emergency Room Secretary

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