Information Technology Software

Leronte Bacon, BIT

**** ***** ***** *******, ** 678-***-**** *********@*******.***

Objective

To obtain a position in the field of helpdesk and desktop support relating to computer networks so that I

may further my career in my field of study.

Professional Experience

Westwood College, Atlanta, GA IT Intern July 2012 to Present

Routine maintenance and troubleshooting of user issues

• Provided routine support to students, faculty and staff that may have IT related issues such as

network logins, projectors, audio equipment and printing.

• Maintained network printers by ensuring full functionality of print features such as double-sided

copying, stapling, hole-punching, and scan-to-email services.

• Maintained daily log book of support issues to provide tracking of IT reports and resolutions.

Add workstations to the campus domain

• Renamed and added workstations in classrooms to the campus domain by using a naming

template, i.e. campusID-roomID-workstationID, ATL-208-10.

• Activated Windows and Office Suite through Key Management Server (KMS).

• Added network printers to user profiles when group policies do not deploy automatically.

System reimaging and adding to domain environment

• Reimaged HP computers using Symantec Ghost PXE and Disk-to-Disk environments.

• Maintain software stability by reimaging computers when infected, running slow or not booting.

• Troubleshoot startup issues and login issues related to the end user.

Computer repair and data backup

• Copied user data such as files, music, and pictures to an external device for system rebuilding.

• Rebuilt operating system from scratch by installing Windows, downloading drivers and updating

basic software updates such as Windows updates, Adobe Flash and Java Script.

• Replaced defective hardware peripherals such as video cards, hard drives, and optical drives.

Wipro Technologies, Atlanta, GA Call Representative January 2013 to September 2013

• Took 50 calls per day we also used the following applications to resolve our daily client issues.

• Ran line tests to test clients connections speeds/issues

• Focisnet

• ICad Primary for the ticket history

• NXTT

• Network Tools which detected speeds

• VDI Express which determined if the customer was wired to the Central Office

• CSR Tools

• Whiteboard for service interruptions

• Cofee to verify accounts

U.S. Navy Norfolk, VA Aviation Ordnanceman January 2005 to July 2009

Built, maintained and stored bombs and explosives.

Leronte Bacon, BIT

3110 Lumby Court Decatur, GA 678-***-**** *********@*******.***

Education

July 2012 Bachelor of Science Information Technology Westwood College, Atlanta, GA

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