Manager Program
Resume:
Doran Morgan
***********@*****.***
Professional Summary
Results-driven change agent with a career-long record of program management, product development, information technology and leadership success for prominent organizations
Proven talent for aligning portfolio business strategy with established program development architecture and operations management paradigms to achieve maximum impacts with minimum resource expenditures. Growth-focused thought leader with expertise spanning project management, program management, vendor management, product management, product design and DevOps driven digital software implementations. Full mastery of Lean-Agile, Kanban practices that maximize business value through rapid speed-to-market return on investment by generating valuable, customer centric, feature driven products. Strong experience with full-enterprise, cross-functional, internal/external, direct or indirect, domestic, and international teams working on multi-million-dollar, high-profile projects that deliver state-of-the-art product value. Skilled in using industry standard software tools to design and drive development of digital products that drive strategic goals and create value. Deft interpersonal skills communicating with enterprise portfolio leadership. Deep knowledge of enterprise technical infrastructure including design for failure design principles, automated value streams, virtual connectivity, API integration, cloud computing, capacity optimization, design for machine learning, network trafficking, and machine empathy. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills.
Core Competencies
Continuous Improvements
Process Improvements
Team Development
Stakeholder Relations
Strategic Planning
Leadership
Business Strategy
Operational Optimization
Client Representation
Professional Experience
Turner/Warner Media, Atlanta, GA, 8/2019 to 3/2020
SENIOR PROJECT MANAGER/CONTRACT
Delivered program/project management leadership, participating in project execution for CCPA Privacy Center implementation spanning 20+ major media brands and 15+ digital consumer touchpoints including web, mobile apps, and connected devices.
Expanded internal/external partnerships; incorporated DevOps execution strategy to lead and drive development of back-end, Platform as a Service, platform design for Privacy Center Product’s consumer fulfillment request processing, executing the design and implementation of API integration between the platform services.
Performed in roles of technology platform Program Manager and Release Train Engineer within Product Management to develop customer centric, compliance-based product features, leading technical platform Scrum of Scrums, managing impediments, and guiding technical platform product build.
Incorporated Agile-Scrum Project Management methodological approach and theory into execution strategy for Enterprise Data Privacy team.
Built and led execution of iterative program testing strategy for end-to-end processing.
Conducted appropriate due diligence on various aspects of CCPA program.
Aided in defining program scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Measured program performance using appropriate tools and techniques.
AFLAC, Atlanta, GA, 9/2018 to 8/2019
IT PROJECT MANAGER/CONTRACT
Supplied program leadership and project/product management for product development of Claims One Day Pay, Infrastructure as a Service product within Vendor Management capabilities representing Shared Services, providing delivery guidance while removing roadblocks, managing 15 total team members, and overseeing $2.5M budget.
Superintended implementation and sign-off of project governance through business contracts, statements of work, vendor invoices, governed artifacts, business goals and regulatory compliance constraints (HIPPA, PII, etc.)
Served as point of contact and manager of vendor relationships for procured vendor services, maximizing partnership investment for all direct and indirect partners.
The Walt Disney Company, Orlando, FL, 5/2014 to 9/2017
STRATEGIC PROJECTS/PROCESS MANAGER
Guided and architected global enterprise Card Services Program in partnership with internal and external customer/client/vendor project, product, and cross-functional teams to implement and enhance business-to-business digital solutions that achieved strategic goals via SDLC hybrid Waterfall/Agile—Scrum methodologies in vested partnership with cross-functional teams (30+ team members) and $10M budget.
Headed external partnership with top tier Fortune 500 companies i.e., American Express, JP Morgan Chase, Citibank, VISA, TSYS and SAP to certify regulatory compliance with FCRA, PII, GLBA, CFPB, KYC, SOX, HIPPA, enterprise security and enterprise portfolio & program execution to minimize risk while increasing customer value through speed-to-market.
LPS/Black Knight Financial, Jacksonville, FL, 5/2012 to 4/2014
TECHNICAL & BUSINESS ANALYST II/PROJECT MANAGER: CHASE DEDICATED PORTFOLIO
Allstate, Jacksonville, FL, 2/2012 to 5/2012
PROGRAM MANAGER/CONTRACT
Blue Cross Blue Shield, Jacksonville, FL, 9/2011 to 1/2012
SYSTEMS ANALYST I/CONTRACT
JP Morgan Chase Inc., Jacksonville, FL, 12/2007 to 4/2011
PROJECT MANAGER
Education and Credentials
Master of Science (M.Sc.) in Industrial/Organizational Psychology
Valdosta State University, Valdosta, GA
Bachelor of Arts (B.A.) in Psychology
The Ohio State University, Columbus, OH
Certifications
Amazon Web Services Cloud Practitioner
Certified Scaled Agile Framework 5, Scaled Agile, Inc.:
Lean Portfolio Manager (LPM) Certification - expected July 2020
Product Owner/Product Manager (POPM) Certification
Scaled Agilist (SA) Certification
Project Management Professional (PMP) Certification, Project Management Institute
Additional Information
Technical Proficiencies: AWS Cloud (Infrastructure as a Service, Platform aa a Service), Slack, RoadMunk, SQL, SharePoint, ERP—SAP, Oracle, Mortgage Servicing Platform—IBM Mainframe, MS Suite, SPSS—Advanced Statistics and Data Mining, Team Foundation, Visual Studio, ServiceNow, ConceptBoard, AVAYA, JIRA, IVR, Confluence, JD Edwards, HP Quality Center, Apple Mac/iOS, PC, and Concur (System as a Service)
References are available upon request
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