Business Systems Analyst Manager / Project Manager

ALICIA ‘LESA’ A. GRAY

phone: 615-***-**** email: ****.****@*****.*** LinkedIn: /in/alicia lesa gray/ TECHNOLOGY COORDINATION MANAGER

PMP® Certified Six Sigma Black Belt Scrum Master Strategically aligning technology and innovation to optimize business performance for large Fortune clients Game changing technology innovator: Results driven Certified Six Sigma Black Belt and Scrum Master with 20+ years of project management and leadership expertise. Skilled in planning, implementing, and supporting existing and next generation technology solutions to drive revenues, profits, and efficiencies.

High performance leader: Known for developing sound, concise strategies that move businesses forward and achieve on business goals. Proven success in leading globally disbursed teams through lean processes and bringing everyone together to drive the business forward. Encourages an attitude of “leaning in”; we can get this done collectively Reliable and resourceful visionary: Solutions oriented architect known for uncovering hidden opportunities, directing groundbreaking strategies, and forming strategic alliances with senior business leaders to gain consensus. SKILLS & COMPETENCIES

Building Partnerships

Coaching & Developing People

Pricing Negotiations

Mitigation Strategies

Managing Project Managers

Compliance Regulations

Change Control

DMAIC & Lean Methodologies

Cost Benefit Analysis

Project Team Onboarding

Managing Budgets & Forecasts

Removing Roadblocks

Delegating Responsibilities

Leadership Mentoring

Organizational Planning

PROFESSIONAL HISTORY

DELTA AIR LINES Atlanta, GA 2010 – Present

SCRUM Manager Project Manager Senior Business Analyst – Sales Technology [2015 – Present] Championed transformational innovation by delivering strategic solutions designed to improve infrastructure and business continuity capabilities and shape strategic business vision. Managed project development lifecycle resources through project implementation, Average Project Team Size 15 20, Mentored four (4) Jr. Business Analysts and managed budgets up to $3M.

Scrum of Scrum for Delta’s eCommerce Website Innovation – Manage program deliverables for four (4) globally distributed Agile teams, total of 30+ resources, with cross team resource dependencies and a $3M budget

Portfolio Planning coordination and facilitation

Negotiated training down from 16 days to 6 days

Created Version One story board process Scrum teams used for sprinting & established working agreement

Scrum Master for the Agency Securities Hub – Onboarded and led team of nine (9) globally distributed team members in replacing manual processes with an automated, JSP, and JavaScript application built from scratch with a $800K budget

Reduced securities filing time from 10 days to 48 hours

Slashed handoffs from 15 to one

PM for the GSS/IVR Replacement Project – Project managed $800K call center software modernization used by the Global Sales Service Center from Avaya to InContact. Replaced primary call management software for 1,100 GSS Agents distributed around the world. Project team size of 40+ resources. Managed Vendor relationship and contributions.

PM on AeroMexico System Changes for Sales Corporate and Sales Agency – Delivered data link (FTP) between joint ventures facilitating access to JV data for market budgeting and forecasting; managed project financials & delivered <11% $800K budget

PM on Delta Premium for Sales Agency Project – Managed $250K project to adjust ETL data feeds that fed Sales Contracting systems (in Salesforce) to recognize a 3rd “Cabin” (incentivized premium seats sold by travel agency)

PM on Upsell for Sales Agency Project – Enhanced available system attributes used for contract negotiations by modifying the DataStage ETL jobs that supplied the Flown and Sold ticket data to the sales contracting systems to include upsell seat variable; managed project financials and delivered project <9% of forecasted $500K budget

PM on DCDR – Provided the oversight for creating a replicated copy of 10 business critical sales applications in new Disaster Recover center. Project landed systems in Active/Passive state and made current the infrastructure documentation Project Manager Lead Business Analyst [2010 – 2015] Dual role within the SDLC responsible for mentoring eight (8) Jr. Business Analysts, managing project delivery resources, publishing project related communications (project plans, requirements documentation, process maps, status reports, and scorecards), and delivering projects on time and within budget.

Evolution of SkyMiles – Replaced the shopping engine of Delta’s website and improved the customer experience by adding 15 new shopping options to use SkyMiles®; Managed QA team of 8+ and $25M budget with an estimated ROI of several $100M

Assured business partner requirements aligned with the scope of the program; managed 25 interfacing channels teams with over 75 unique business lines

Facilitated work sessions, documentation completion, high level discussions, change request process, program requirement alignment, implementation plan creation and reviews, and implementation War Room

Polaris/ECDB – Served on project channel team charged with supplying a new Delta website experience which included the Homepage rewrite, Login processes, creation of customer profiles, and supporting infrastructure and database

Co led team of six (6) BA’s in driving the requirements lifecycle for changes

Implemented single sign on capabilities between Delta.com and American Express with SSO in six (6) languages, eliminating 2 8 clicks and impacting 5M+ end users US ONCOLOGY Houston, TX 2008 – 2010

Associate Director of Practice Quality & Efficiency Lean Six Sigma Black Belt Facilitated project and change management for US Oncology managed practices (the largest Oncology network in the US). Led teams of up to 50+ project resources in deploying Six Sigma methodologies (DMAIC & Lean) to discover and re engineer clinical processes to improve efficiency. Analyzed, documented, and implemented best practices for care delivery, revenue cycle, and pharmaceutical optimization.

Co owned Revenue Cycle Optimization Toolkit creation, a 1.5 year project – toolkit reduced denied claims and increased annualized opportunities by $1.2M for the pilot site and $2M for each of the three (3) additional sites

Improved physician scheduling by streamlining the adjustment of available calendar slots to increase patients seen per day from eight (8) to 14 which impacted 100’s of US Oncology physicians – reduced patient scheduling from 8 days out to 3 days DELTA AIR LINES KFORCE STAFFING 2008

Senior Business Analyst

Supported the design, testing, implementation, and ongoing maintenance for various IT business functions. Produced high quality documentation, including business requirements, procedural documentation, operational and process flow documents, test scripts, service level requirements, and communications. Established change management processes and promoted efficiency.

Awards Calendar Rewrite (TRIO) – Assisted on project that increased monetary SkyMiles awards tiers with an ROI of $3M YoY

PCI Tokenization Implementation – Gathered legal standards to obtain PCI compliance for a website; updated code review processes to include appropriate checks and ensure compliance with regulations which mitigated potential infractions & risk ADDITIONAL EXPERIENCE

Black Belt II/Value Chain Team Lead, Supply Chain CATERPILLAR INCORPORATED LaGrange, GA Black Belt II, Business Excellence CATERPILLAR FINANCIAL SERVICES Nashville, TN Business Systems Support Supervisor, Customer Business Center CATERPILLAR INCORPORATED Nashville, TN EDUCATION

Bachelor of Arts – Information Technology AMERICAN INTERCONTINENTAL UNIVERSITY 2006 ADDITIONAL TRAINING & CERTIFICATIONS

Project Management Professional (PMP®) PMI 2020 DL SCRUM Alliance Cohort – 1 of 7 selected to participate DELTA AGILE TRAINING 2018 DL Agile Kanban & SCRUM Master Training DELTA AGILE TRAINING 2017 – 2018 DL Agile Project & Agile Product Manager Training DELTA AGILE TRAINING 2016 Certified Six Sigma Black Belt CATERPILLAR UNIVERSITY 2006 Certified Six Sigma Green Belt CATERPILLAR UNIVERSITY 2003 Change Management Training US ONCOLOGY 2010

TECHNOLOGY PROFICIENCY

MS Project Visio PPM Microsoft Office 365 Skype Slack MS Teams Power Point Salesforce SQL Studio Version one ITIL /Service Manager Zoom Avaya SharePoint AEM Adobe IE/Edge Chrome Firefox SnagIt OneNote

Contact this candidate