Khadarius Cleveland

Alpharetta, Georgia, United States

adiq2u@r.postjobfree.com 407-***-****

linkedin.com/in/khadarius-cleveland-920047139

Summary

Experienced technician with a demonstrated history of working in the telecommunications industry. Skilled in Microsoft Excel, Trouble Shooting, Customer Service, Technical Support, Data Entry,Networking and Microsoft Office. Graduating from Kennesaw State University in information cyber security. Experience

Network Support Manager

Mxn Corp

Sep 2018 - Present (2 years 3 months +)

A Fortinet specialist Partner and Mitel Silver Partner. Responsible for installing, operating, and maintaining physical/virtual operating system workstations and servers in support of business processing requirements.. Maintain security controls through patching, upgrading, and configuring rules and policies. Responsible for maintaining security controls (network, email filtering, intrusion detection change detection, etc)

Provide consulting, design, and implementation services for Network, Security, Wireless, and VoIP systems.

Manage VOIP and Network Monitoring and Support Team. Perform user account management.

Installs, upgrades, and patches operating systems and complex software packages. Schedules installations and upgrades in accordance with established IT policies and procedures. Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Managed tickets via NetSuite

Provide onsite and remote technical assistance and monitoring for Forti Voice and Mitel VOIP customer systems, as well as networked systems.

Generate and update documentation of operation procedures and process Slack administrator which enabled accounts, adjusted slack bots to respond to certain commands and troubleshooting.

Provides engineering support to clients who utilize SaaS/on-premise environments to run VMware Workspace ONEVOIP and Network projects.

System installing and deployment with VMware, also creating annual support contracts and pricing. VLAN & IP routing IP Call Control

IP & Generic SIP phones SIP & Digital trunking

SIP Session Border Controllers Unified Communication platforms Audio/Web conferencing applications IP voicemail integration

SIP & WiFi-based softphones Structured Cabling & OSP Project & System management Fortinet certified

Senior Technical Support Specialist

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Nolan Transportation Group (NTG)

Sep 2017 - Sep 2018 (1 year 1 month)

--Experience with installing network equipment, routers switches and wireless WAPS. Shadowed Sr Network engineer for 6 months.

* Provide all levels of support to NTG 1200+ users as well as OTR, MIG and Payhawk including executives with a three to four member Helpdesk Team.

* Administrator of Office 365 with ability to create accounts, manage billing, Multi-factor authentication setup, manages users O365 licenses, Exchange admin, Distribution Lists, Shared Groups, protection including DLP and PCI setup.

* Powershell user to create AD, manage O365 accounts, CSV account creations, bulk password changes in AD or o365/Exchange.

* Manage Mitel phone systems including account creations, extensions, ring group addition, call logs, outbound terminations and Micollab synchronization to Mitel phones.

*Travel to multiple locations to support users onsite in different states as well as IT closet clean up.

* IT Director point of contact for escalated issues and Project Management.

* Created cost savings project to remove EX/terminated employees from o365 licenses for re-use to prevent spending more through Microsoft VLSC (Volume licensing service center.)

* Managed App-River spam report and message quarantine emails to filter out malware emails and deliver appropriate email release requests to users.

* Slack administrator which enabled accounts, adjusted slack bots to respond to certain commands and troubleshooting for the Slack program.

* Assisted with Migration from local domain to Microsoft Azure cloud based domain for sub business of NTG.

* Managed tickets via Samanage with weekly average of 97%-100% SLA and 100% user satisfaction.

* Fedex and UPS account for shipping purposes to get equipment to and from corporate office from other locations

Information Technology Specialist

DISYS

Jul 2017 - Feb 2018 (8 months)

-Providing technical support for customers on the network

- Troubleshoot network, software, and hardware problems, use Active Directory domains, use remote support to analyze and expedite problem resolution to ensure quality service.

-Repair Windows based PC's (Windows XP, Windows 7, Windows 8, and Vista,Windows 10) and peripherals within a networked environment. - Document and resolve internal employee support, office 365, 365 email support, Avaya phone support, malware and virus removal, and also computer builds Technician

Sprint

May 2016 - Jul 2017 (1 year 3 months)

Provide genuine customer service skills and develop relationships with clients. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot network, software, and hardware problems, research and implement potential solutions, and assist with assigned project tasks. Work in a team environment to meet and exceed assigned goals. Assist with sales and store merchandising when needed. Assistant Manager

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Cellairis

Apr 2015 - Apr 2016 (1 year 1 month)

Provide technical support for customers on the network

- Troubleshoot network, software, and hardware problems, research and implement potential solutions, and assist with assigned project tasks

- Repair Windows based PC's (Windows XP, Windows 7, Windows 8, & Windows 10) and peripherals within a networked environment

- Document and resolve networking and equipment problems in an incident management system Education

Kennesaw State University

Information Technology

2012 - 2018

Skills

Microsoft Office • Customer Service • Management • Microsoft Excel • Technical Support • Mobile Technology • Data Entry • Program Development • Problem Solving • Troubleshooting Khadarius Cleveland - page 3

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