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Sacramento, CA
... and returning from Lunch and breaks on time •Updating SOP’s and Run Books •Host team meetings for turnover shift •Verify everyone is logged into their Avaya phones •Taking Phone calls for Report to Cyber phone line •Used ticketing system ServiceNow. ...
- 2021 May 27
El Dorado Hills, CA
... • Management oversight for all IMAC support for all phone appliances (TDM & VoIP), and change management for infrastructure equipment, such as, Avaya/Nortel PBX, Call Pilot, HMS, Meridian Mail, Cisco Call Manager, Unity, UCCX, and other Cisco ...
- 2020 Dec 28
Roseville, CA
... • Direct Management over Quality Management/Monitoring program utilizing Aspect eWFM suite, Qfinity, and Avaya Aura infrastructure. Pearson, Rancho Cordova, Ca Dir Mgt Systems Product Support IT October 2010 to April 2015 • Leadership responsibility ...
- 2020 Sep 26
Sacramento, CA, 95833
... • Windows / OSX / iOS / Android / Unix Operating Systems • LogMeIn • WinSCP / VShell • Shoretel Director (VoIP) • Avaya Management (VoIP) • McAfee/Sophos Antivirus EDUCATION / TRAINING • American River College, Sacramento: Computer Science ...
- 2019 Apr 29
Sacramento, CA
... Degree, Yuba College, 2010 – 2014 selected courses @ Strayer University on-site campus-Human Resources COMPUTER SKILLS Sales Logics, BPCS, TAS, AS400, ACSS, Doorways, Web Portal, Avaya & Aspect phone systems, Call Care, Citrix, Care Compass, ...
- 2018 Jul 04
Sacramento, CA
... Configuration and Deployment of VoIP systems for Cisco 8851 phones on CUCM/Unity 11.5 Deployment of VoIP systems for various models of Cisco and Avaya solutions (CUCM/Unity 9.x/10.x, Cisco 88xx series phones) Performed role as Level 2 support for ...
- 2018 Mar 21
Elk Grove, CA
... Additional support for Cisco CUCM, Unity Connection 11.x and the legacy Avaya Telephony System. NexusIS / Dimension Data 12/2014 – 05/2016 Solutions Architect / Senior Systems Engineer Performance in this Consulting Architect and Engineering role ...
- 2018 Jan 26
Sacramento, CA
... 09/05-Contractor Consultant Instructor Design Analyst Accenture Learning System Analyzed Preliminary Learning Brief, created training revision outline, researched and revised web base and instructor lead training for Avaya Media Gateway and Server. ...
- 2016 Aug 17
Sacramento, CA
... Installed and configured Avaya phones. Taylor Morrison, Inc. Contractor, Folsom, CA May 2014 – May 2014 Image Migration Specialist Installed network drivers and migrated all corporate and local area PC’s to Windows 8.1 from Windows 7. Troubleshoot ...
- 2015 Jul 11
Elk Grove, CA
... Technical Competencies Platforms: Windows 2008r2, 2012 Server, HP Virtualization, VMware, Exchange Server, SMS, SQL Server, VoIP Avaya, Cisco, Siemens, Nortel, Mitel, and IVR, NICE, Contact Centers Software: Microsoft Office 2013, Visio, Cognos, ...
- 2014 Jul 20