Technical Writer Information Technology
Resume:
Barbara P. Avent
Sacramento, CA 95826
Mobile - 720-***-****-cell
E-mail address - ************@*****.***
PROFESSIONAL EXPERIENCE
Triumph Capital (TCGRFW), Denver, CO, 02/09 to 2015 part-time grant writer
Contract employee wrote grants for non-profits, for profit and government entities. Developed template for grants, gathered the requirements, construct budget analysis; create organizational charts and walkthrough grant with client to submit for funding.
Alternatives to Family Violence (ATFV), Commerce City, CO, 03/09 to 03/11
Part time relief women’s advocate for women and children who are survivors of domestic violence. Single and group counseling, advocacy and support to provide resources for clients such as legal, social services, educational, and housing.
Globus family of Brands, Littleton, CO, 04/08 thru 06/08 Technical Writer
Technical Writer and independent contractor. Wrote New Hire Quick Reference Guide and Business Development Manager Computer Handbook. Gathered information from the IT help desk managers, created template for guide, wrote, proofed, and edited reference guide and computer handbook. Walk through documents for sign off.
TekSystems, Denver, CO, 01/08 thru 02/08 Technical Writer
Technical Writer at GTRI writing responses for Request for Proposal. Start up Information Technology company that provides consultants to work on network design projects. Short term project completed response to RFP submitted to Boulder Valley School District.
Global Technical Talent, Portsmouth, NH - 04/07 thru 08/07 Consultant/Contractor
Technical Writer and Instructional Design Consultant for OnDemand software that records, edit, and deliver online instructional design and training. Client Mass Mutual Financial Services located in Springfield, MA. Created training for customer care agents to service clients that purchase whole life insurance on line.
3MCII Consultant – Denver, CO, 10/05 thru 3/07 Consultant/Contractor
Business Analyst gathered requirements and wrote business requirement document for ecommerce web base retail business.
Pyramid Consultant, 06/05 thru 09/05-Contractor
Consultant Instructor Design Analyst Accenture Learning System
Analyzed Preliminary Learning Brief, created training revision outline, researched and revised web base and instructor lead training for Avaya Media Gateway and Server. Collaborated with SME’s, wrote training, field trialed training, revised feedback from Subject Matter Experts (SMEs), and base lined training.
EMRS, LLC, 10/04 to 05/05 Independent Contractor-Telecommuter
01/05-05/05 Consultant Technical Writer/Business Analyst Customer Invoice System
Designed business requirement template for project. Designed and populated with information form field high level requirements worksheet. Worked with Subject Matter Experts (SMEs) developers and field managers gathering and writing business requirements for walk through and sign off, when completed.
10/04-12/04-Consultant Project Manager & Technical Writer documenting TQ3NAVIGANTS Sarbanes Oaxley process flows, narratives, forms, other documentation for Information Technology CIO directors and other team members. Met with end users, wrote documentation in MS Word, and created process flows in VISIO, proofed, edited, revised, and walked through documents to completion with business owner sign-off.
Computer Hardware and Software Experience:
Hardware: IBM PC compatible running Windows 10, VISTA, 2000 ME, Windows XP, Windows 95-98, Apple Macintosh
Microsoft Outlook, Word, Excel, PowerPoint, CIW Web Class, FrontPage, Rational Rose Requirements Use Case & Actors, Visio, Adobe PageMaker, Adobe Frame Maker, Illustrator, Photoshop, Adobe Acrobat, HTML
Project Management, Gartner Project Management, Microsoft Project, Project Tracker and Prism Project Management System
Versed in Quality Assurance and all phases of Software Development Life Cycle (SDLC)
Global Knowledge OnDemand, software for web based instructional design and delivery
REFERENCES
Ken Migaki, VP and Chief Information Officer, Globus Family of brands, Group Voyagers, Inc., 5301 South Federal Circle, Littleton, CO 80123-2980, office 303-***-****, and cell 303-***-****
Constance Berry, Adjunct Professor Metro State College and Former Diversity Director, Adams Twelve School District, 5155 Scranton Ct., Denver, CO 80239, 303-***-****
Dr. Frank Czarny, Professor and former course developer US West/Qwest, 17803 North 125 Dr., Phoenix, AZ, 85375-3230, 623-***-****
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