Engineer Project Management
Resume:
David Gray
**** ****** **** *** *** Grove, CA ***58
916-***-**** *******@*****.***
Professional Profile:
I am an experienced Solutions Architect / Senior Unified Communications Engineer / Project Manager with a core focus in CISCO Unified Communications. I have over 15 years of experience in information technology performing a wide breadth of roles. My industry experience includes retail, manufacturing, health care, financial markets, gaming, sports complex, education, government, legal, insurance, pharmaceutical and many other sectors.
Experience:
CGI 11/2016 - Present
Senior Voice Consulting Engineer
Performance in this Engineering role includes Design and Configuration for Cisco Contact Center ACD Agent, Supervisor, Monitoring, CALABRIO Call Recording and Reporting configuration for CISCO UCCX and CUIC. Additional support for Cisco CUCM, Unity Connection 10.x. Dial plan design and site migration architecture from Legacy PBX systems to Cisco Unified Communication platforms and Project Management.
UC Davis Health Systems 08/2016 – 11/2016
Senior Voice Engineer – (CONTRACT)
Duties in the role includes ACD Design and Configuration with the Contact Center ACD Agents and Supervisors for CISCO UCCX and PCCE. Additional support for Cisco CUCM, Unity Connection 11.x and NEC SV8500 PCPRO telephony System. Supervision of Telephony Technicians and Migration Site Surveys and Assessments.
APPLE INC. 05/2016 – 08/2016
Senior Voice Engineer – (CONTRACT)
Support Performance in this Engineering role included Dual Cluster integration with the Cisco Prime Collaboration Servers, IManage Servers, and PhonEx Servers for Infrastructure and User Synchronization. Additional support for Cisco CUCM, Unity Connection 11.x and the legacy Avaya Telephony System.
NexusIS / Dimension Data 12/2014 – 05/2016
Solutions Architect / Senior Systems Engineer
Performance in this Consulting Architect and Engineering role includes Executive and technical staff presentations, responding to (RFI, RFO,RFP, RFQ, ERATE) proposals, creation of SOWs & BOMs, solution architecture AP mapping and coverage analysis and Project Management. Discovery of new market and manufacturer trends, technology and applications. Responsible for solving client business needs and providing customer satisfaction from cradle to grave for all engagements.
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Additional Skills: ISE & ICM staff management, Acceptance Test Plan documentation, Requirements Design Document, End of Sale / End of Life product analysis, System Design build sheets, End User cut over sheets, Project Plan, Implementation Schedule, System Admin Technical Training. Visio, Netformix, Salesforce and CCW.
Orange Business Services 4/2011 – 12/2014
Senior Engineer
Performance in this role includes Project Management, Field Technician Engineer Supervision, Configuration, Implementation, Migration of Cisco Unified Communications hardware / software applications at campus and remote site locations throughout the US and Europe for Large Enterprise organizations.
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Additional Skills: Project Planning, Upgrade / Migration Lifecycle, RFP, RFI, RFQ, SOW & BOM creation / review, Budgets, Change Management, ITIL Compliance, Site Survey & Site Survey Analysis, LLD & As Built Documentation, Troubleshooting, Project Management, Risk Management, Issue Escalation, Status Reports and Training
Coldwater Creek 3/ 2006 – 4/2011
Senior Communications Engineer
Duties included IT Project Managing for conversion from AVAYA and Nortel PBX to Cisco IP Telephony / Unified Communications with over 13,000 End Users, 3 Call Center campus locations and over 400 retail store outlets throughout the US.
IT Management: Responsibility for telephony and dial plan design, requirements, testing, budgets, procurement, implementation, documentation, SOWs, analysis, readiness assessments and Level I & II support staff management as well as training for end user and technical trainers.
Interface with Telco vendors for analog, digital lines, ISDN, DSL and PRI / T1 circuits and Value Added Resellers (VARs) for equipment and support.
Project Management: Including Project Management and project status updates for internal and external clients, issue resolution for escalated events and projects. Multi-site location deployment, cabling and cable design and management, legacy telephony systems support. Service and Supply Vendor contracts, System monitoring and reporting. Multi-Project management and supervision of Level I & II staff.
AT&T / SBC / Calisma 9/ 2004 – 3/ 2006
Consulting Engineer
Complete project end to end solution engineering for Cisco IP Telephony products. Travel to various client sites to convert legacy Telephony / PBX environments to Cisco Unified Communications platforms for Large Enterprise organizations.
Additional Skills:
Configuration of Servers, Routers and Switches, PRI & T1 integration, CENTREX and Analog line integration. Dial Plan design including International dial plans. Project Management, Telephony Readiness Assessments, Troubleshoot and Repair, Environment Discovery & Recommendation and As Built Documentation.
Physical Infrastructure Support:
Network / Server Hardware Racks & Network Hardware Installation
Install Cabling & Fiber, Cable Patching & Cable Management
MDF / IDF Closet Design
Products Supported:
Cisco CUCM – (9.x – 10.x – 11.x)
Cisco Unity Connection - – (9.x – 10.x – 11.x)
Cisco Telepresence VCS Suite: VCE - VCC
Cisco Emergency Responder
Cisco IM / Presence - JABBER
Cisco Routers / Voice Gateways & Cisco Series Switches
SIP Trunks, H.323, MGCP Voice Routing
Cisco Contact Center: UCCE - UCCX – PCCE – CUIC – CAD – FINESSE - MEDIA SENSE – CALABRIO Call Recording
Cisco Prime Collaboration – Provisioning – Assurance – Analytics
Cisco Prime License Manager
Cisco Meeting Place & WEB EX
MERAKI and Cisco Wireless APs & Controllers
ARUBA and RUCKUS Wireless
Hosted and Cloud Cisco Collaboration Voice Services
Managed Services & Staff Augmentation
Metropolis
SKYPE
Gigamon
CERTFIED TRAINING:
CISCO: CMNA – CACIFE
RUCKUS: REx
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