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INFORMATION TECHNOLOGY SPECIALIST

High-energy and determined IT professional with an exceptional work ethic seeks a career-oriented IT position with the opportunity for advancement and growth.

TECHNICAL SKILLS AND STRENGTHS:

Skilled with computer, network, hardware support, troubleshooting and rebuilds. Mechanically and technically adept with exceptional multi-tasking, organizational, and customer support communication skills. Technical skills include:

Identify and troubleshoot Components of Motherboards, Processors Memory, Storage Devices, Power Supplies, Display Devices, Adapter Cards, Ports and Cables

Install, Configure and Optimize PC Components

Perform Preventative Maintenance on PCs, Diagnostic Resources, Backups and System Recovery

Optimize, Install, Upgrade and Troubleshoot Microsoft Software

Install, Configure, Troubleshoot and Upgrade Printers, Scanners, Routers, Switches and Bridges

Install, Configure and Troubleshoot Networks, Networking Tools and Diagnostics, Preventative Network Maintenance

TECHNOLOGY SUMMARY:

-Certification: CompTIA A+ and Network+; MCTS Windows 7; Server 2008 Network Infrastructure

(Server 2008 Active Directory in progress)

-Hardware: PC, laptops/desktops, printers/scanners/copiers, power supplies, motherboards, monitors, cables, external graphic cards, hard drives, optical drives, wireless cards, routers, switches, bridges, CPUs, UPSs and servers.

-Tools & Applications: disk/file/system management tools, and various security products

(antivirus, anti-spam, firewalls, ticketing systems, etc.)

PROFESSIONAL EXPERIENCE

Legislative Data Center Contractor, Sacramento, CA Nov 2014 –Mar 2015

Information Technology Specialist

Customer and Field Service Support for the State Capital and Legislative buildings of California receiving escalated calls and working alongside a team of technicians to provide telephone and hands-on technical assistance and support as a business analyst for desktop computing, office automation products, web-based technologies, data communications, email, mobile computing and operating systems. This included using virus scans, problem resolution techniques and other troubleshooting methods to resolve the reported desktop computing and printer problems. Configured, installed and integrated desktop and laptop computer systems and workstations into a LAN and WAN computing environment. Completed configuration and installs for the 2013-2014 printers refresh project for the State Capital and Legislation Buildings. Assisted customers on remote access and mobile computing products and software updating all tickets using IT Service Management product - HP Peregrine Service Center.

Sacramento Municipal Utility District, SMUD Contractor, Sacramento, CA June 2014 – Oct 2014

Image Migration/IT Specialist

Technical and Administrative Computer Client/Service Support working alongside a team of technicians to provide positive, hands-on, field interactions offering technical assistance and desktop support. Installed network drivers and migrated all corporate and local area PC’s to Windows 7 from Windows XP. Analyzed issues, troubleshoot and configured computer systems. Assist with resolutions to technical incidents with desktop, laptop, network and other various devices. Installed and configured Avaya phones.

Taylor Morrison, Inc. Contractor, Folsom, CA May 2014 – May 2014

Image Migration Specialist

Installed network drivers and migrated all corporate and local area PC’s to Windows 8.1 from Windows 7. Troubleshoot and Configured computer systems and tablets.

Kaiser Permanente Contractor, Roseville, CA Apr 2014 – Apr 2014

Information Technology Specialist

Installed and integrated complete desktop workstations from dual monitors, HD cameras, headsets and attached Kensington locks. Configured wiring to meet standard safety requirements. Installed and stationed local printers.

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Legislative Data Center Contractor, Sacramento, CA Dec 2013 – Feb 2014

Information Technology Specialist

Customer and Field Service Support for the State Capital and Legislative buildings of California receiving escalated calls and working alongside a team of technicians to provide telephone and hands-on technical assistance and support as a business analyst for desktop computing, office automation products, web-based technologies, data communications, email, mobile computing and operating systems. This included using virus scans, problem resolution techniques and other troubleshooting methods to resolve the reported desktop computing and printer problems. Configured, installed and integrated desktop and laptop computer systems and workstations into a LAN and WAN computing environment. Completed configuration and installs for the 2013-2014 printers refresh project for the State Capital and Legislation Buildings. Assisted customers on remote access and mobile computing products and software updating all tickets using IT Service Management product - HP Peregrine Service Center.

Hewlett Packard Contractor, Sacramento, CA Aug 2013 – Oct 2013

Information Technology Specialist

Independent Field Service Support for Bank of America under HP. Installed and supported mobile devices such as tablets, workstations, and printers. Also installed and supported new system operations for their ATM’s, servers and workstations.

IBM Contractor, Sacramento, CA Jun 2013 – Jul 2013

Information Technology Specialist

Worked alongside a small team of technicians preparing and installing the migration of Windows 7 for Sacramento’s AMTRAK station. Provided telephone and hands-on support for the company’s software on their desktops and laptops. Installed and supported slimline and dual monitors in workstation for J.P. Morgan & Chase. Used exceptional customer service skills & troubleshooting methods to resolve all desktop, laptop and printer issues.

Asher College PC Clinic, Sacramento, CA Apr 2012 – Nov 2013

Desktop Support Volunteer

Customer and technical support for hands-on college PC clinic. Greeted and consulted walk-in customers collecting information to initiate trouble ticket for desktop and laptop issues. Performed on-site diagnosis, analysis and resolution of complicated PC problems for various end users. Also, implemented and recommended corrective hardware and software solutions. Completed various PC repair services installing RAM, hard drives, operating systems, accessories, adapter cards and software. Performed defragmentation, file backups, removed pop-ups/spyware/malware/viruses and improved the speed and overall performance of the computers.

Collier Warehouse, Rancho Cordova, Ca Aug 2005 – Jan 2008

Delivery & Customer Service

Delivered windows and doors to customers in Northern California area. Provided customer and field support professionally and courteously.

MTS Inc., West Sacramento, Ca Sep 2000 – Sep 2004

Customer Service

Provided customer phone support for internet sales of CD’s, records, tapes, books, toys, etc. Provided clear, concise and knowledgeable description of products and services in a polite and professional manner.

EDUCATION and TRAINING

Excellent Attendance, 4.0GPA

Associate of Applied Science in Computer Network Technology, Asher College, Sacramento, CA

Information Technology Associates Degree including studies in:

Business Management and Business Communication

PC & Network Technologies Certificates,

CompTIA A+

Microsoft Windows 7 Configuring

Comp TIA Network+

Microsoft Server 2008 Active Directory and Network Infrastructure

Excellent references available upon request

Contact this candidate