Summary of Qualifications

Exceptionally well qualified and seasoned management professional, offering

a proven track record of success leading all facets of program & project

management with a proven passion for solving diverse complex problems or

business challenges through innovation. Proven experience in Telecom,

software development, tactical and strategic business planning, business

operations, resulting in revenue enhancement, cost reduction and ROI.

Recognized as an effective hands-on manager with proven ability to lead,

motivate, and coordinate technical teams and projects. Build and foster

strategic business relationships with C-level executives, maintaining

customer satisfaction at all levels. Areas of expertise include: Team

Leadership; Process and standards; Business Process Re-engineering;

Relationship Management; Contract Negotiation. Extremely capable in

challenging, stressful, and fast-paced environments.

Areas of Expertise

Strong passion for managing voice projects with 20+ years of Program &

Project Management experience managing technical complex infrastructure

implementations and upgrades. Adept in managing managers, program and

project managers across geographies, cultures and time zones. Experienced

in Project Life Cycle Management, software application development

methodologies as well as Six Sigma. Extensive experience managing and

building cross-functional teams & implementing best practices.

Technical Competencies

Platforms: Windows 2008r2, 2012 Server, HP Virtualization, VMware,

Exchange Server, SMS, SQL Server, VoIP Avaya, Cisco,

Siemens, Nortel, Mitel, and IVR, NICE, Contact Centers

Software: Microsoft Office 2013, Visio, Cognos, Oracle, UNIX, Linux,

SQL HP Openview, Vantive, BMC, XML, BizTalk, Baan, Atlas,

and Crystal Reports

Hardware: HP / Dell Servers, Cisco / Adtran / Brocade / HP Switches

and Routers, ProCurve Networking Products, HP Storage

solutions, Wireless, VPN, and Firewall

Professional Experience

SR PROGRAM MANAGER Sep 2005-Present

HP ( Roseville, CA

Responsible for managing voice projects for the HP Enterprise Services

Division. Manages installations and upgrades on Cisco and Avaya VoIP

telecommunications equipment. Manage teams ranging from 5 to 100 engineers

and other operations personnel. Work with vendors to schedule onsite

activities. Ensure projects are implemented on schedule and under budget.

Schedule and run weekly team meetings. Communicate weekly progress to

management and stakeholders.

Notable Contributions:

. Acknowledged for creating improved PBX decommission process that reduced

time by 35% and when decommissioning legacy PBXs.

. Selected to lead the most technical VoIP projects for BofA and Symantec

. Received recognition from customer for excellent communications and risk

management skills

West Region Sales Engineering Manager Sep 2004-Sep 2005

Frontier Communications ( Elk Grove, CA

Worked collaboratively with 15 sales staff throughout West Coast region.

Led, trained, and mentored 2 junior sales engineers. Managed and negotiated

cost of products and services for 15 telecommunication vendors. Developed

all pricing proposals for western region sales team, including T1, T3, OC3,

dedicated Internet traveled to customer sites to audit networks and

recommend improvements to increase speed and security of customers' network

architecture. Designed Mitel / Nortel VoIP solutions, complex T1 / Frame

relay networks for medium-to-large customers. Provided technical support

to customers and frontier technicians in configuring networking equipment

and VoIP systems.

Notable Contributions:

. Instrumental in setting a new VoIP systems sales record of $2.5 million

within first six months of employment

. Improved turnaround for all dedicated Internet, reducing delivery time

from two months to three weeks

. Obtained certification in the design / installation of Nortel/Mitel VoIP

solutions

B2B Global Program Manager Feb 2003-Sep 2004

Flextronics International ( San Jose, CA

Spearheaded 24/7 global B2B team managing $25 billion in transactions

annually. Matrix managed a global staff of 60+ responsible for

development, operations, and support of B2B infrastructure. Challenged to

improve productivity and reduce costs through improved uses of technology.

Utilized Six Sigma methodologies and collaborated with technical experts to

analyze and document processes and system work flows. Authored plan to

improve software development process, consolidate/upgrade to highly

redundant servers and establish consistent hardware/software standards to

eliminate unstable, highly mixed operating environment. Interacted with

customers, support teams and developers to address and resolve all global

B2B problems in a timely manner.

Notable Contributions:

. Cut down B2B failures by 95% in the first nine months and improved custom

XML reliability to 100%

. Implemented an FTP server and cluster infrastructure featuring full

redundancy and automated alerts when transactions failed

Western Region SR IT Manager Jun 2000-Jan 2003

Reported to the CIO; directed and coordinated 24x7 operations of Desktop

Support / Helpdesk, IT Purchasing, Telecommunications, NT operations, and

NT applications groups. Managed telecommunication services for 45+ sites

throughout the U.S. Managed and negotiated cost of products and services

for 30+ vendor relationships. Conferred with senior management to plan,

develop, and drive long-term initiatives that significantly reduced overall

IT spending. Established and implemented corporate standards for hardware /

software applications. Developed operating procedures and defined service-

level agreements, security policies, and support metrics.

Notable Contributions:

. Completely eliminated billing redundancies and over-coverage on

maintenance contracts that significantly reduced telecommunications cost

by $.5 million in 2001 and by $1.5 million in 2002

. Saved $200K annually by replacing 275 network printers with 45

multifunctional copiers

. Reduced long distance charges by 35% through successful roll out of Cisco

VoIP solution in U.S. and globally

. Instrumental in the migration of 7000+ workstations on six campuses to

Active Directory

. Consolidated and stabilized servers in data center from 700 to 300

improving uptime from 75% to 99%

Project Manager / Senior IT Consultant Apr 1997-Jun 2000

Kaiser Permanente ( San Jose, CA

Managed all helpdesk, desktop, and telecommunication support services

including the integration of PC-based healthcare applications. Prepared and

presented all monthly metrics to management. Played a vital role in

supporting and remediating 20 custom critical medical applications for Y2K.

Directed rollout of Lotus notes application (TST) to all major hospitals

in the South Bay region; and diligently installed application on 500+ new

workstations.

Notable Contributions:

. Improved response time from 2.5 days to 5 hours by establishing service

level agreements for helpdesk and desktop support;

. Completed TST project four months ahead of schedule

Earlier Career

Project / IT Manager: 1989-1997 ( CDI@HP, TeleImages, CLI, Hyundai, and

Lockheed

Education

Bachelor of Science in Network Communications Management: Apr 2007-Jul 2008

( DeVry University, Elk Grove, CA

Associate of Science in Network Technologies, CNE and CNA: Jan 1997-Jun

1997

Associate of Applied Science in Electronic Engineering and Computer

Science: Jan 1988-Jun 1989

( Heald Institute of Technology, San Jose, CA

Certifications

Microsoft Certified Professionals (MCP) Windows 7, Windows 2008r2 Server:

Expires 2016

PMP: Expires 2016

Cisco Certified Network Professional (CCNP/CCVP): Expires 2016

HP ASE HP Storage Works: Expires 2016

HP Master ASE ProCurve Networking Certification: Expires 2016

Community Involvement

President, Elk Grove Kiwanis

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