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Mount Prospect, IL, 60056
... Position required strong expertise with Control-M, Solve, Connect Direct, TSMS, Axway Gateway Interchange, Avaya, Microsoft Outlook and Sentinel. • Documented and responded to alerts, created incident/trouble tickets, performed troubleshooting and ...
- 2023 Apr 26
Tinley Park, IL
... • Extensive knowledge of wiring and cabling data networks including Cisco\Avaya systems, including running cabling, replacing and configuring switches. EDUCATION Truman College, Chicago, Illinois • A+ Certification. Global Knowledge, Schaumberg, ...
- 2023 Apr 03
Skokie, IL
... Applications include but are not limited to Windows XP, 2000, Cisco VPN, Avaya IP Agent, Spark IM, custom database applications, and an online learning environment. Provided training and assistance for the level 1 technician, wrote technical ...
- 2023 Mar 27
Chicago, IL
... helpdesk tickets using AutoDesk Helpdesk Software Create users in Office365 and Google Doc Support Avaya Phone System (create user extensions, voicemail boxes and add users to hunt groups) Provide technical support for Dell Workstations and Laptops
- 2023 Feb 20
Chicago, IL
... Responsible for Avaya IP Office telephone systems setup. Servicing customers with TSRM / Tivoli Service Request Manager. This also is done on sight, or remotely through Dame Ware or Microsoft Lync. Hardware/Software Technician at JPMorgan Chase ...
- 2023 Jan 19
Chicago, IL
... System Engineer Avaya IP Telephony (January 2003 – November 2004) Provided Regional Technical support to Regional Account Managers, Business Partners and Customer’s Engineering Teams. Managed Vendor and Business Partner relationships Programmed and ...
- 2023 Jan 12
Calumet City, IL
... Education HIGH SCHOOL DIPLOMA Jefferson City High School - Jefferson City, MO May 2015 Skills • MS Office (Word, Excel, PowerPoint, Outlook) • Avaya Softphone • Wireless Phone • Multiple screen system Other: Call Center • Customer Service • Typing • ...
- 2022 Dec 26
Chicago Loop, IL, 60602
... Growth (ACG), Professional Association for SQL Server (PASS), Independent Oracle Users Group (IOUG), International Avaya User Group (IAUG), Society for Information Management (SIM), SHARE (IBM technology user group), and various outsourced projects. ...
- 2022 Nov 04
Chicago, IL
... IP Addresses Remote Office and Remote End User Support Network Connectivity Support (SolarWinds) System Admin for MAC’s (AD and Avaya Phone System) Citrix team member which supported Server, Server Applications, and End User Connectivity Microsoft ...
- 2022 Oct 29
Chicago, IL
... ● Operated and controlled pacing of Avaya Proactive Contact 3.0, 5.1.1, and Avaya POM. ● Automated and created reports based on call volume and categorized outcomes ● Changed record selections, creates jobs, edited calling lists, and manipulated job ...
- 2022 Sep 15