RONNIE BURPO

***** ***** ********** ******, *******, Illinois 60428 • 708-***-**** • adwrez@r.postjobfree.com PROFILE

IT professional with 20+ years of experience achieving a variety of business goals through computer operations, help desk, computer programming, installation, training and troubleshooting. Combines cross-functional, cross-technology experience in the development and delivery of advanced systems and applications. Successful in adapting and integrating technologies to support broad-ranging business needs. Core competencies include:

Application Development & Testing Building Strategic Relationships

User Needs Assessment & Support Technology & Data Integration

Project Life Cycle Management Software & Hardware Installation

User/Client Training & Support Testing, Troubleshooting & Quality Assurance EXPERIENCE

GERBER COLLISION & GLASS, Elmhurst, Illinois 3/2022-Present IT Project Coordinator (Contract)

Facilitate all project phases in the ordering, configuration, installation and onboarding of computer equipment, networking devices and display units for up to five new nationwide Gerber franchised glass shops each month. Responsible for planning, scheduling and coordinating hardware delivery, installation, setup and support, along with system relocations during shop moves and ongoing remote troubleshooting of custom display units at 500+ collision and glass centers across North America.

• Review technician surveys for existing cabling, data/voice ports and existing network activity, as well as the building layout to determine the hardware requirements of new glass shops.

• Place hardware orders from multiple third-party vendors for Lenovo computers and monitors, Aerohive routers, Extreme Network switches and APs, and HP laserjet printers.

• Schedule third-party specialist technicians to install and set up computer and network hardware, along with Windows 10, Chrome, TeamViewer, Parts Trader, Audatex, DOMO and other software.

• Maintain records of all hardware orders, deliveries, moves and removals, as well as the operation of Huddle Board displays at collision shops and all services performed on this equipment.

• Access shop systems across North America via DUO for remote troubleshooting and contact third-party technicians for onsite technical services as needed. KEMPER INSURANCE, Birmingham, Alabama 4/2019-7/2021 Lead NOC Technician

Utilized Control-M, JAMS, ServiceNow and other tools to facilitate monitoring and troubleshooting of the Network Operation Center (NOC), ensuring 24/7 operation and availability of all systems.

• Responded to alerts/alarms, opened and updated trouble tickets, recorded data communication problems, developed troubleshooting procedures, recorded daily statistics and closed tickets.

• Communicated with users throughout troubleshooting efforts, escalated problems to Tier II or Tier III, and partnered with internal and external stakeholders to identify and resolve service issues.

• Utilized Active Directory, Active Roles and RSA Security Console to administer weekend help desk services.

• Alerted the network engineering team of down network nodes via SolarWinds NCM. NORTHERN TRUST, Chicago, Illinois 12/2017-4/2019

Transmissions Monitor

Monitored batch job transmissions and responded to transmission-related alerts and ad hoc requests among both Northern Trust clients and partners. Position required strong expertise with Control-M, Solve, Connect Direct, TSMS, Axway Gateway Interchange, Avaya, Microsoft Outlook and Sentinel.

• Documented and responded to alerts, created incident/trouble tickets, performed troubleshooting and root cause analysis, and escalated issues as needed.

• Investigated, monitored and analyzed alerts, fire call incidents, special/ad hoc requests and other transmission-related matters.

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FEDERAL SIGNAL CORPORATION, University Park, Illinois 8/2015-7/2017 System Support Analyst

Member of the region-wide IT department, providing a high level of technical support and service encompassing employee access and operation of FSC systems, mobile devices, Box accounts and other technologies.

• Utilized vFire for requests and audits to remove access to Box, Active Directory, JD Edwards and FSC mobile devices for former employees following employment terminations.

• Created and closed trouble tickets for the help desk to address issues with applications, mobile devices, web-based accounts, Active Directory extensions and other systems.

• Created and deleted accounts, ran monthly reports and managed all other aspects of Box account administration.

• Ordered mobile devices (iPhones) and set up or canceled AT&T and Verizon service plans for new and existing users.

• Utilized MetroFax to identify, investigate and resolve weekly issues with failed faxes. LOGISTA SOLUTIONS, Bessemer, Alabama 7/2010-5/2015 Project Technician

Provided IT services to schools, hospitals, banks and government facilities throughout multiple U.S. states. Member of project teams, performing installation, configuration and testing of client hardware, software and peripherals. Responsible for resolving support tickets to meet project deadlines, Logista quality standards and service level agreements.

• Installed, replaced, set up and troubleshot servers, desktops, printers, monitors and other computer hardware devices; completed thin client (small PCs) installations.

• Performed installation of Windows 7 operating system and applications for various clients, along with proprietary systems for financial institutions.

• Disjoined older PCs from the network domain, installed VoIP, pinged IP addresses for network connectivity and assigned security rights and permissions for client personnel. EDUCATION

TRINITY COLLEGE/UNIVERSITY (ONLINE)

Bachelor of Science in Computer Science, 2003

EXPERTRATING GLOBAL CERTIFICATIONS (ONLINE)

Help Desk Certification, 2010 & 2015

NATIONAL COMPUTER SCIENCE ACADEMY (ONLINE)

CH-101 PC Basics Certification, 2010

SCOE, Sacramento, California

Novell Network Administration 4.11 Certificate, 1998 TECHNICAL SKILLS

Hardware: IBM 3380/D, IBM 3490, IBM 3995, IBM 4245/20, IBM4381/11, Axway Gateway Interchange, Cisco Switches & Routers, Ethernet Cables (Cat 5, Cat 5e, Cat 6, Cat 6e), Netgear Hubs, Aruba & Cisco WiFi Access Points

Operating Systems: Active Directory, Active Roles, MVS, Unix, Windows NT, XP, Z/OS Software: vFire, Infra, JDE, DSI, Jabber, CA7, Control-M, DFHSM, IDMS, PARMS, SAM, SAR, Tivoli, TSO/E, Remedy, JAMS, ServiceNow, RSA Security Console, SolarWinds NCM, Solve, Connect Direct, TSMS, Avaya, Sentinel

Programming & Assembly Languages: JCL, JES, COBOL, Basic, BAL Presentation/Word Processing: MS Office (Word, Excel, PowerPoint & Outlook), MS Works

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