Systems Analyst Avaya

Shomari Nicholes 312-***-**** ~ *********@*****.***

Diligent, productive and dependable database developer with a high level of work integrity, strong business intelligence and well-tuned communication skills in search of part-time employment. Professional Experience

Train Control Systems Specialist - Canadian National - February, 2018 – Present

● Responsible for highly complex engineering/analytical tasks and activities

● Full end to end systems integration from hardware to software

● Testing, implementing and documenting of ongoing Train Management Dispatch System

● Technical resource in the area of Train Control Systems including, but not limited to,

Proactive Dispatch System

Back Office Server and communication with Dispatch, Locomotives, and Waysides

Postive Train Control systems

Work Closely with IETMS, ITCM, LOBS, and Help desk teams to ensure nationwide system functionality

● Primary resource for data management, reporting, and training. Data Developer -The Mx Group - August, 2016 – October, 2017

● Served as a primary data developer for this B2B

marketing agency’s full technology stack

● Managed data flow in and out of technology

stack including development of a series of

processes to maintain, manipulate, and

massage data through data warehouse

● Became proficient in T-SQL and Redpoint as an

ETL tool. Similar to SSIS, Redpoint allows for

logic based projects utilizing built-in

components for increased functionality and

performance

● Responsible for troubleshooting database

health and performance issues

● Regularly scrummed for Code Review, Quality

Assurance, and Post Development Testing

Contact Systems Analyst - Career Education Corporation - June, 2008 – August, 2016

● Managed entire Systems Stack associated with

the entire company's student and potential

student outreach.

● Operated and controlled pacing of Avaya

Proactive Contact 3.0, 5.1.1, and Avaya POM.

● Automated and created reports based on call

volume and categorized outcomes

● Changed record selections, creates jobs, edited

calling lists, and manipulated job settings

● Implemented strategy and fully developed

from initial design to final production,

● Managed data sources and all department SQL

environments

● Administered all data capture and storage

systems

● Light stylesheet modeling for XML using

transformation

Professional Skills

● Transact-SQL

● XML creation and manipulation using XSL, XSLT,

and Xpath

● Noble System’s OnQ 3.x

● InteractCRM Lead Management Tools

● ORACLE P-SQL

● Avaya Proactive Contact

● Avaya POM

● VBA, MS Access, MS Excel, and VB.NET

● SSIS and Redpoint for Integration and ETL services

● Positive Train Control

● Back Office Server

● Proactive Dispatch System

Education/Training

University of Illinois at Urbana-Champaign

Education Incomplete. August, 1998-May, 2001

Stanford University Online EdX,

Database Management Systems, May 2014

Transact-SQL Certification

Microsoft, DAT201x: Querying with Transact-SQL, May 2015

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