Product Tester Service Representative
Resume:
Lillian Mohead
Riverdale, IL
********@*****.***
A Call center professional with excellent communication skills. Individual with sound judgment, active listening skills, and computer skills for data collection and entry. Interested in a Call Center Agent position to apply proven ability to provide customer support duties. Expert in handling all kind of call from customers. Extensive working knowledge MS Office (Word, Excel, PowerPoint, Outlook). Possess all call center working environment ability such as Call handling, Patience, Empathy, Listening Capacity, Clarity in communicating, Problem-Solving and Flexibility. Work Experience
Sales Representative
NY ONSITES INC - Oak Brook, IL
July 2022 to September 2022
I worked as a sales team on behalf of NRG Energy to promote and enroll customers in their electricity and natural gas services. This is a forward facing, customer acquisition role as part of a team that utilizes sales displays and kiosks inside “Big Box” retail locations such as Walmart stores, Sams Clubs, and many other high traffic venues as well as participation in exciting local events. I left because of car problems and with this job You need a reliable vehicle.
Sales Associate
Costco Wholesale - Plainfield, IL
June 2022 to July 2022
retail food demonstrator who provides a taste of new or featured products to interested customers. I left because I wasn’t making enough compensation and was spending more money on commute than I was actually making
Customer Service Representative
AT & T Call Center - Chicago, IL
February 2020 to July 2020
• Assisted customers questions and concerns on all product and services offered by the company through research and resolution using various tools and system.
• Handled phone and answer and question and concerns the customer might have about theirs services.
• Maintains appropriate records, prepares required reports and updates customer accounts.
• Answered incoming calls and respond to customer's emails
• Follow up customer calls where necessary
Customer Service Representative
Car Title Loans - Jefferson City, MO
May 2019 to December 2019
• Effectively respond to borrower inquires via phone, mail, and internet within established timeframes in order to maintain service level expectations.
• Assessed customer cars and giving the reasonable car title loan.
• Answered phone calls from customers regarding quires.
• Handled customer calls for concern and request the payment for the loans that they have received.
• Respond to internal and external loan related questions.
• Ensured loan records are properly updated and maintained.
• Research and resolve inquiries by collaborating with internal and external partners. Co1 / Correctional Officer
DOC JCCC - Jefferson City, MO
July 2018 to April 2019
• Worked as a team securing the safety and security of the offenders.
• Communicated social skills and conflict resolution, 8200 no more victims Rd
• Handling Calls and Transfer Call
Customer Service Representative/ Call Center Representative CenturyLink, Jefferson city
January 2016 to June 2018
• Handling customer calls professionally and Answer phones effectively.
• Helped customer in designated area that the services was provided to hook up service such as internet and cable.
• Answered call of customer related to question and concerns about their service.
• Walks customers through common configurations to maximize service functionality
• Identifying customers' needs, clarify information, research every issue and providing solutions.
• Build sustainable relationships and engage customers by taking the extra mile Sale Rep
GROCERY SHOP
February 2014 to January 2016
Assisting customers finding merchandise while handling in a professional matter at all times. Money handling skills checking customers out.
Education
HIGH SCHOOL DIPLOMA
Jefferson City High School - Jefferson City, MO
May 2015
Skills
• MS Office (Word, Excel, PowerPoint, Outlook)
• Avaya Softphone
• Wireless Phone
• Multiple screen system
Other: Call Center
• Customer Service
• Typing
• Communication skills
Assessments
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Home health aide skills — Familiar
February 2022
Providing care to patients in a home setting
Full results: Familiar
Early childhood development — Familiar
January 2022
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Familiar
Delivery driver — Familiar
October 2020
Interpreting instructions, reading maps, and solving problems. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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