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Chennai, Tamil Nadu, India
... Call centre dialling technology Cisco, Avaya & Nortel; Windows; Mac References: Reference 1: [Mr. Dominic Heiden] [Team leader] at [Infotronics / Go Works] (Contact: +91-978*******) Reference 2: [Mrs. Farah] [Team Leader] at [Infotronics] (Contact: ...
- 2020 Jun 06
Chennai, Tamil Nadu, India
... Provided Desktop support including Avaya configuration. Developed leadership, team work and interpersonal skills. Dec ’04 – Oct ’05 DELL INTERNATIONAL SERVICES, Bangalore-India SENIOR TECH SUPPORT ASSOCIATE Provided technical support on hardware, ...
- 2020 May 19
Chennai, Tamil Nadu, India
... Hand on experience in IVR(AVAYA), Transaction management (TRAMS), Dispute (ADS), Direct Debit and Fraud warning (AFEWS) systems. Have worked on EPT Movements, Direct Debit for CHINA and AUSTRALIA,VCRS and IVR systems . Worked on Agile Methodology, ...
- 2020 Apr 25
Chennai, Tamil Nadu, India
... Quality on calls from AVAYA Systems. Quality on emails is done using NICE Tool. Giving feedback to the team on their calls and emails based on QC. Cross Training for team on Process Knowledge. Updating the Team on a regular basis of Process change / ...
- 2020 Mar 23
Chennai, Tamil Nadu, India
... Technology Platforms and Tools worked and managed: o Al/ NLP - Voice Recognition (Nuance, CVP, Avaya, Syntellect), Java, JS, VXML, .Net, R, Python. o DB2, MySQL. o Working knowledge of Mobility, Social Media, ERP, On-cloud models. o Data Analytics / ...
- 2020 Mar 12
Chennai, Tamil Nadu, India
... Sophos firewall, Aruba access controller & access point, windows server, DMS, Epson projector, Crestron automation, Crestron presentation, Polycom & Avaya video conference, Xerox printer integration with paper cut server & NVR CCTV configured. ...
- 2020 Mar 12
Chennai, Tamil Nadu, India
... as per customer request Troubleshooting the issue in switches and routers Hands on experience in Extreme, Juniper, Cisco, Avaya, Aruba switches and routers Hands on experience in Juniper SRX firewall Configure and maintain the LAN and MAN network ...
- 2020 Mar 09
Chennai, Tamil Nadu, India
... SKILLS SNMP MONITORING NETWORK SECURITY SYSTEMS AVAYA AND CISCO JABBER PROFICIENCY REMOTE INFRA-STRUCTURE, SCCM NETWORK DEVICE MONITORING – SOLARWINDS PYTHON IT BEST PRACTICE FRAMEWORK EXPERTISE MICROSOFT OFFICE365 EFFECTIVE COMMUNICATION EXPERIENCE ...
- 2020 Feb 23
Chennai, Tamil Nadu, India
... Assisted in migration project from Avaya to Cisco. Co-ordinate with vendors, technical teams for Phone related issues and dispatch hardware clients. Configuration and troubleshooting UCCE Components. Respond to IPT troubleshooting and diagnosis. ...
- 2020 Jan 27
Chennai, Tamil Nadu, India
... Creation and management of user accounts and assigning proper rights and permission for the users in AD as well as in other applications (Avaya, Nice, Variant, CUBS, Spark, Skype). Creating virtual machine on cloud, updating master image, taking ...
- 2019 Oct 16