RICHARD ALLEN Email: addbpf@r.postjobfree.com

Ph :909-***-****

:956-***-****

URGENTLY LOOKING FOR ANY WELL PAYING, WORK FROM HOME OPPORTUNITY

WORK EXPERIENCE

Mar ’15 onwards

TEMPORARY JOBS, Chennai-India

Worked in security whilst preparing for TOEFL & GRE/GMAT

Worked as a Freelance driver

Worked as a Freelance Recruiter

June ’14 – Feb ‘15

SUTHERLAND GLOBAL SERVICES, Chennai-India

FREELANCE VOICE & ACCENT + SOFTSKILLS TRAINER

Worked with two lines of business of Sutherland Global Services doing floor training, monitoring, coaching; improving scores, communication, grammar, sentence construction, comprehension, paraphrasing and customer service skills, etc. Assisted/motivated/encouraged/moulded and gave feedback to associates on a regular basis. Achieved Best In Class status on more than a few occasions and assisted in bringing in more business and revenue to the company.

Previously did various types of Market Research like Mystery Shopping; form, phone & CLT based surveys.

May ‘11 – Sept ‘13,

UK WORK EXPERIENCE, Newcastle upon Tyne-United Kingdom

Did various contract/Temp roles in non- IT related fields.

Mar ’06 – Feb ’08

SUTHERLAND GLOBAL SERVICES, Chennai-India

FUNCTIONAL SPECIALIST – GLOBAL TECHNOLOGY INFRASTRUCTURE

Provided technical support on XP Home/Professional/Media Center Operating systems & Internet explorer 7 for Microsoft. Gained excellent technical knowledge of Windows Operating systems. Developed good customer service & problem solving skills. Had to work within the defined KRAs/KPIs and SLAs of the program

Promoted as Trainer for VISTA Operating System and was the appointed trainer for the CHAT queue. Learnt to work under immense pressure.

Acquired international exposure by attending a Train-the-Trainer program in Philippines and trained several batches on McAfee Antivirus Software

Appointed as Site Lead and SPOC (Single Point of Contact) for the Dell program. Had to manage, ensure smooth operations with maximum uptime and maintain SLAs. Provided Desktop support including Avaya configuration. Developed leadership, team work and interpersonal skills.

Dec ’04 – Oct ’05

DELL INTERNATIONAL SERVICES, Bangalore-India

SENIOR TECH SUPPORT ASSOCIATE

Provided technical support on hardware, software (email, antivirus, MSOffice, firewall, drivers) and & all Windows Client Operating Systems for Dell Dimension Desktops

May ’01 – Aug ’04

ABBA INTERNATIONAL, Kerala-India

EDP IN-CHARGE

Maintained the company database and managed the office network

Handled correspondence with various government and private organizations

Coached and trained students from abroad in Spoken English.

Aug ’00 – April ’01

GENPACT – (FORMERLY IPROCESS), Hyderabad-India

HELP DESK ANALYST

Provided 1st line support, troubleshot Windows NT network, PC related issues and logged calls for General Electric’s card services department over the telephone.

Travelled to America for a Global Transition program and moved the Service Desk to India

Dec ’99 – July ‘00

DISHNET, Chennai-India

CUSTOMER SUPPORT EXECUTIVE

Managed one outlet of the biggest ISP café chain in the state. Developed the ability to work with the public.

Provided outstanding customer service, handled customer queries, maintained accounts, etc

Jun ’94 – Dec ‘99

NIRDHAN COMPUTER CENTER, Chennai-India

CENTRE CO-ORDINATOR, FACULTY AND BUSINESS DEVELOPMENT

Taught computer fundamentals, MS-Dos, WordStar, Lotus 1-2-3, Basic and spoken English to students.

Introduced, implemented and developed the data entry division of Nirdhan Computer Center.

Handled customer queries, technical issues, managed daily accounts and also provided training to customers who wanted to learn how to use the internet.

EDUCATION

March 2014 CCNA ver 2 SANSBOUND SOLUTIONS PVT LTD.

May 2011M.Sc. COMPUTER NETWORK TECHNOLOGY, NORTHUMBRIA UNIVERSITY, UK (CCNP syllabus) 68%-2:1-Commendation.

Project was based on ISP technology – Performance analysis of last mile technologies using Opnet (included excerpts on Triple Play Technology, Docsis, etc.)

Jan 2009 CCNA ver 1, SANSBOUND, Chennai-India

Jun 2008 TOEFL, Chennai-India

Dec 2007 ITIL ver 3 (trained only – exam not taken) SUTHERLAND GLOBAL SERVICES, Chennai-India

Mar 2007 NETWORK+(trained only – exam not taken) SUTHERLAND GLOBAL SERVICES, Chennai-India

Sep 2005 DCSE (Dell Certified Systems Expert) DELL INTERNATIONAL SERVICES, Bangalore-India

Mar 2002 MCSE (Microsoft Certified Systems Engineer-Windows 2000) ASSET INTERNATIONAL, Kerala-India

Aug 2000 WEB PROGRAMMER, NIIT, Chennai-India

Mar 1994 B.Sc COMPUTER SCIENCE, SACRED HEART COLLEGE, Tamilnadu-India

Mar 1991 HIGHER SECONDARY, St. MARYS ANGLO INDIAN H.S.S, Chennai-India

VOLUNTEER EXPERIENCE

Taught spoken English to underprivileged children.

Organized Republic day celebrations for the blind children at Devnar Blind School.

Assisted in conducting the National Level cricket tournament for blind children.

Initiated a program, 1st of its kind in Sutherland, called it “Outing with a cause” and our team

members spent an afternoon in an Orphanage and distributed old clothes, snacks and funds put together by the team.

Participated in many Swachh Bharath cleaning drives

I take a very active part in the civic administration and activities of my Zone/Ward in association with the Corporation of Chennai.

Am involved in a lot of social work.

AWARDS

Awarded merit certificates for obtaining first class and distinctions in school. Possess excellent verbal and written skills

Awarded Red Cross certificate for participating in Red Cross activities

Awarded a prize in DELL for achieving the 3rd place in metrics for the month of Sept ‘05.

Awarded a certificate in SUTHERLAND for achieving 100% attendance for the months of September, October & November 2006.

Participated in the Guinness World Record CPR (Cardio Pulmonary Resuscitation) training program.

LANGUAGES

English, Tamil, Malayalam, Hindi, French.

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