Manager Administration

Maheswari Sethuraman

Mobile: +91-886**-***** Email: ***********@*******.***

Career Objective:

With an experience of 17 years, among those who get things done in the general interest, wherein my responsibilities & duties play a major & vital role, to take & face the challenges, able to explore my skills, talents, competencies & career growth in diversified area, to gain more cross-functional experience & business skills and make significant contribution to the augmentation of the dynamic & professional organization, which provides ample opportunities for excellence.

Overseas Assignment:

HP Global Business Operation

Transition to US for migrating Accounts Payable Project during the month of Oct ‘07 to Dec ’07 for a Pharma Company

Capgemini Business Services

Transition to Europe for migrating Accounts Receivable GPM Project during the month of Apr 12 to Jun 12 for a Freight Forwarding Company

Transition to UK for migrating End to End Accounts Receivable GPM Project during the month of Jul 13 to Aug’ 13 for a Manufacturing Company and again for Collection GPM Project during the month of Jun 14 to Aug’ 14 for the same company

Transition to US for migrating End to End Accounts Receivable GPM Project during the month of Sep 14 to Oct 14 for Smoothie company

Organizational Experience:

July 2015 – Feb 2020, Mylan Laboratories Limited

Job Profile: Assistant Manager Administration Operations and Facility Management

Complete P2P process

Souring of required materials along with procurement team for indirect procurement

Preparation of QCF or Rate contract

Creation of PR & PO

Indexing & Posting of admin related invoices.

Exceptional Handling on queries.

Working with procurement team with regards to query on PO & PR

Invoice Reconciliation

Payment Query Handling

Managing over to 200,000 square feet office site at Mylan Global Center office at Bangalore

Recruit and train personnel and allocate responsibilities and office space

Assess staff performance and provide coaching and guidance to ensure maximum efficiency

Ensure the smooth and adequate flow of information within the company to facilitate other business operations

Manage schedules and deadlines

Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

Asset Management of admin & facility related

Monitor costs and expenses to assist in budget preparation

Oversee facilities services, maintenance activities and tradespersons (e. g: electricians, housekeeping, office boys etc.)

Organize and supervise other office activities (recycling, renovations, event planning etc.)

Ensure operations adhere to policies and regulations

Keep abreast with all organizational changes and business developments

Understanding and accessing the general maintenance requirements on site and getting it fixed through vendor technicians.

Working on new projects to improve operation functionality and office space optimization

Reaching out to vendors, briefing the vendor teams, scheduling the job, follow up with the vendors to complete the job.

Getting Comparative quotes to get the best value for money spent.

Sourcing office furniture and general maintenance materials.

Scheduling Pest Control

Setting up a new leased site to accommodate the new Business team

Designing the office layout, finalizing on the furniture requirements, sourcing the furniture, HVAC, electricals and fire safety modifications as per design.

Recording the energy consumption data from the data loggers every month.

Computing the data and reporting the bifurcation of energy consumption among the business areas.

Installed flow meters to record the water consumption

Searching for catering vendors, test services, finalizing and deciding the catering vendor for the daily staff lunch.

Deciding the menu and food check for everyday staff lunch.

Approving of bills related to Admin & Facility

Finalizing Contracts with Vendors

Team Reporting and Managing (Staff of 50)

Site responsibilities include

Building and grounds maintenance;

Facilities, Catering and Vending

Health and Safety

Space management; Work Station Management

Utilities and communications infrastructure.

Attending Vendor or Suppliers and Internal Customer query based on Accounts Payables

Updating the Team on a regular basis of Process change / updates.

Handling Clients Call on a weekly basis on process.

May 2010 – May 2015, Cap Gemini Business Services Pvt Ltd

Job Profile - Sr. Process Associate (AP & AR – Third Party Financing)

Accounts Receivable – Cash Application – MS Dynamics (Sep 14 to May 2015)

Transitioned & Stabilized the GPM process on time (End to End O2C)

Handled a team of 8 members

Created Process documents (DTP’s) and Business Operating Pack (BOP’s) for Pilot Process to ensure the GPM process flow is intact and followed even for new resources joining the team.

Applying Cash to the appropriate Invoices on the correct account in 1st level

Quality check done on the application of cash in the 2nd level

Invoicing the customers appropriately on a timely basis.

Working on customer queries

Creating New customers in customer database and maintaining and cleansing the database on time

Managing productivity and allocation of work.

Handle escalation for the team and process related quires and motivate the team to ensure required productivity is achieved

Training the team on the required process to ensure uniform knowledge of the process

Been the Spoc for BPOpen relation issue for AR across region and co-coordinating with BPOpen team on CR’s raised and implemented, also involved in training clients on BPOpen

Accounts Receivable – Cash Application & Collection – Multiple ERP’s (Jul 13 to Sept 14)

Transitioned & Stabilized the GPM process on time

Created Process documents (DTP’s) and Business Operating Pack (BOP’s) for Pilot Process to ensure the GPM process flow is intact and followed even for new resources joining the team.

Applying Cash to the appropriate Invoices on the correct account in 1st level

Quality check done on the application of cash in the 2nd level

Managing productivity and allocation of work.

Handle escalation for the team and process related quires and motivate the team to ensure required productivity is achieved

Training the team on the required process to ensure uniform knowledge of the process

Been the Spoc for BPOpen relation issue for AR across region and co-coordinating with BPOpen team on CR’s raised and implemented, also involved in training clients on BPOpen

Collections:

Training the team on Collection activities, Moc calls and Web Collect application

Reports from ERP’s were given to Web Collect team to upload that to Web Collect as a daily activity

Preparing aging report on monthly basis and analysis given to clients

Worked on greater that 30days reports and had constant follow up with customers

Weekly reports on collection activity given to the management

Recognized as capable of handling the team and highly complicated process and demanding clients

Accounts Receivable – Cash Application – Mainframe & Oracle (Apr 12 to Jun 13)

Transitioned & Stabilized the GPM process on time

Created Process documents (DTP’s) and Business Operating Pack (BOP’s) for Pilot Process to ensure the GPM process flow is intact and followed even for new resources joining the team.

Applying Cash to the appropriate Invoices on the correct account in 1st level

Researching and analyze the validity of application of cash in the 2nd level

Managing productivity and allocation of work.

Handle escalation for the team and process related quires and motivate the team to ensure required productivity is achieved

Training the team on the required process to ensure uniform knowledge of the process

Have been solely responsible for the process and built the respect and trust of the client in the team by delivering quality work

Always been a consistent high-performer and received recognitions

Recognized as capable of handling the team and highly complicated process and demanding clients

Accounts Payable – Invoice Processing – SAP (Jun 11 to Mar 12)

Recognized as capable of handling the team and highly complicated process and demanding clients

I have been solely responsible for the process and built the respect and trust of the client in the team by delivering quality work.

Handled & developed reports to showcase the progress of the project.

Resolving disputes of the clients, by coordinating with the client.

Taking care of the team in the absence of the supervisor, by handling the reporting and initiating team huddles.

Attending Vendor or Suppliers and Internal Customer query based on Accounts Payables

Handling a team of 20-30members.

Cross Training for team on Process Knowledge.

Updating the Team on a regular basis of Process change / updates.

Handling Clients Call on a weekly basis on process.

Handling calls on SLA and Error Logs.

Ensure TAT is maintained

Accounts Receivable - Deductions/Claim Auditing – SAP (May 10 to Jun 11)

Working on Short-payments and claim deductions for a high-profile client.

Researching and analysis the validity of the customer’s claims and classifying the claims as recoverable monies or valid claims from customer.

Corresponding with different teams in client organization and the customer Accounts payable department to ensure the quality of analysis is correct to the scent.

Handling the largest chain customer of our client, this accounts to 80% of deductions coming in for entire Business unit.

Managing productivity and allocation of work handle escalation for the team and help with process related queries and motivate them to ensure required productivity levels are achieved.

Preparing reports for team to showcase their productivity and work quality.

Training team on required functional process to ensure a uniform knowledge of the process.

Always been a consistent high-performer and received recognitions from both Cap Gemini and client management.

Have been nominated to become a Functional trainer for the deductions process.

Created Process documents for the pilot process to ensure the process flow is intact and followed even if there are new resources joining into the team.

Sep 2007 – Apr 2010, Hewlett-Packard Company – HP Global E-Business Operations:

Job Profile - Financial Associate III (Subject Matter Expert)

Accounts Payables

In – bound Call Center

Recognized as capable of handling the team and highly complicated process and demanding clients

I have been solely responsible for the process and built the respect and trust of the client in the team by delivering quality work.

Handled & developed reports to showcase the progress of the project.

Resolving disputes of the clients, by coordinating with the client.

Taking care of the team in the absence of the supervisor, by handling the reporting and initiating team huddles.

Attending Vendor or Suppliers and Internal Customer query based on Accounts Payables

Handling a team of 20-30members.

Quality on calls from AVAYA Systems.

Quality on emails is done using NICE Tool.

Giving feedback to the team on their calls and emails based on QC.

Cross Training for team on Process Knowledge.

Updating the Team on a regular basis of Process change / updates.

MIS Reporting from AVAYA Systems.

Handling Clients Call on a weekly basis on process.

Handling calls on SLA and Error Logs.

Ensure TAT is maintained

After 1year was moved into Indexing & Processing of Invoices and understood the entire Process of Accounts Payables.

Indexing & Processing of Invoices (US, MX & Canada).

Exceptional Handling on queries.

Payment run and payment of invoices as a payment officer.

Invoice Reconciliation

Daily metrics updating

Reporting

Ensure in achieving the target on daily basis in meeting the SLA.

Working on monthly SLA’s.

Help desk mails and phone calls

Service calls with client every month

Mar 2006 – Jun 2006, TATA Consultancy Services:

Job Profile - Sr. Process Associate

Aug 2004 – April 2005, Hutchison Essor South Ltd:

Job Profile - Executive Hutch Care

October 2003 – Mar 2004, Vision Healthsource (I) Pvt Ltd:

Job Profile – Executive -Accounts Receivable

May 2000 – August 2003, Pentasoft Technologies Limited:

Job Profile - Admin Executive

Academic Details:

2002 – 2004: Masters in Psychology, Madras University (Incomplete), Chennai

1997 – 2000: Bachelor of Economics, Anna Adarsh College for Women, Chennai

Skill Set:

P2P, O2C, Vendor Management, Team Handling Experience, Coaching, Mentoring, Identifying training needs and Performance Management

IT Skills

MS Office (Word, Excel & PowerPoint)

Internet Applications

SAP (FICO)

MS Dynamics

Personal Details

Date of Birth: 18th June 1980

Language Known: Tamil & English

Address: Bangalore, Karnataka.

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