E-mail: email@example.com Contact: 883-***-****
Seeking a challenging position as Technical support engineer with my present experience whereas I can prove myself for the growth of the organization as well as my career.
B.C.A graduated from Ramakrishna Mission Vivekananda College.
Currently associated with Anunta Technology Management Service Pvt Ltd, as a Citrix Administrator.
Gained experience in Citrix Xendesktop, Xenapp, PVS and in VMware Horizon.
Expertise in handling end user as a Technical support engineer.
Proficient in troubleshooting end users issue through remotely and managing Citrix servers.
Successfully completed trainings on CCNA from Jetking infotrain Pvt Ltd.
Conversant in working with ticketing tools and ensure to provide permanent fix for repeated issues.
An effective communicator with excellent interpersonal & logical thinking.
SUMMARY OF SKILLS
Since August 2015 with Anunta Technology Management Services Pvt Ltd, working as a Citrix Administrator
Roles and Responsibilities:
Managed different clients cloud infrastructure in Citrix and in VMware platform.
Planning, Managing, configuring and troubleshooting issue related to HSD and HVD.
Responsible for resolving the issues faced by the end user before it meets the client SLA.
Responsible for providing the proper resolution and closure of tickets with user confirmation.
Installation and troubleshooting issue related to email, printer and scanner.
Responsible for joining in P1 bridge call across the global with various teams to resolve or to provide a work around for the high productivity issues.
Creation and management of user accounts and assigning proper rights and permission for the users in AD as well as in other applications (Avaya, Nice, Variant, CUBS, Spark, Skype).
Creating virtual machine on cloud, updating master image, taking snapshot, cloning, creating machines, publishing machine either on Citirx or on VMware and assign to the users.
Responsible for restarting the client virtual machine during non production hours and provided a 100% uptime of machine during production hours.
Patch management and updated the machine to communicate with EPO and WSUS server.
Excellent knowledge on troubleshooting issues related to Citirx and VMware components.
Responsible for resolving L2 issues and managed my team as a Team lead and resolved the escalated issues and balanced the work load.
Ensure proper communication with Team and prepared documents for resolving issues and shared with Team for knowledge base.
Build a sustainable relationship with client and provided a quick response for the client on email as well as on phone and resolved the issues through remotely.
Excellent communication skills with native speakers on call with US and UK clients.
Awarded as Team player for handling team efficiently.
Awarded as Employee of the Quarter.
Certified Course in CCNA from Jetking.
Certified Course in PC TECHNICIAN from NIIT.
2015 B.C.A from Ramakrishna Mission Vivekananda College.
2015 CCNA from Jetking Infotrain Pvt Ltd.
2012 12thfrom Kerala Vidhyalayam Hr. Sec. School
2010 10th from Kerala Vidhyalayam Hr. Sec. School
Excellent knowledge in Citrix Xenapp, Xendesktop, Xenserver, PVS, and other Citirx components ( Web interface, Store front, Desktop Director, Delivery controller, Citrix Policy, Profile Management, Zone management, Load balancing, Citrix licensing).
Excellent knowledge in VMware Horizon, Vcenter, view composer and in Vsphere.
Excellent understanding in Microsoft Windows server, Active Directory, DNS, DHCP, GPO, File server, LDAP,..
Expert in working with remote connectivity tools (Logmein rescue, Citirx director, Horizon remote assistance, pc anywhere, Dame ware, Team viewer) and in Ticketing Tools ( IMS, Kayako, Sapphire,Euvantage).
Learning Microsoft Azure and Linux Administration through online.
Actively participated in APL cricket match.
Actively participated in Blood donation campaign and donated Blood.
Actively participated in cultural activities at School and College.
Name : Bipin. P
Fathers Name : P. Pavithran
Date of Birth : 23rd March, 1995
Sex : Male
Address : No.68/41, Thiruvenkatam Street,
Nationality : Indian
Languages Known: English, Malayalam, and Tamil.
Hobbies : Travelling and listening to music
I hereby declare that all the details mentioned above are my own and are true to the best of my knowledge.
Place: Chennai yours faithfully,