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Columbus, OH
... Designed and implemented the Vendor Bridge Monitor application, enabling automated text notifications to on-call pagers for improved incident response. Sr. Electronics Technician at Alliance Data Systems, Columbus, OH — July 1993 – May 2004 ...
- May 22
Columbus, OH
... Provided on-call support, led troubleshooting efforts, and utilized Amazon's native tools for cost optimization and failure diagnostics. Maintained and configured Virtual Private Cloud (VPC) components, including Route53, NAT Gateways, Endpoints, ...
- May 22
Columbus, OH, 43291
... Accomplishments: Transitioned cxLoyalty call center platform including call recording, inbound/outbound call routing for many of line of businesses, and Cisco IVR from the Avaya phone system to AWS Amazon Connect cloud. Transitioned from NICE Call ...
- May 19
Columbus, OH
... Acted as weekend primary on-call person. Unigroup Inc., - Lead Computer Operator February. 1999 - February. 2000 Monitored the IBM and UVL mainframes as well as all peripheral devices. Detect, analyze, and reported software and applications related ...
- May 19
Columbus, OH
... Cost Controls Employee Development & Training Employee Opinion Survey – Action Plan Activities/Follow Up Multi-site fulfillment and call center start-up & expansion experience (domestic and international) Human Resources Director Jan 2024 - Present ...
- May 17
South Bloomfield, OH
... 360 for field staff Installed new computer network at new site location Managed Ring Central VoIP phone system with multiple call centers ADENA HEALTH SYSTEM – Chillicothe, OH Field Services Engineer 2018 – 2023 Multimedia Coordinator 2015 – 2017 AV ...
- May 15
Pataskala, OH
... Education, staffing, covering call offs, work alongside the staff as a working manager, preceptor, training, Patient/Family ... Emergency Care, EKG Admissions and Discharges. Registered Nurse Grant Medical Center - Columbus, OH 2008 to 2010 Administer ...
- May 15
Galena, OH, 43021
... Through AI-driven support enhancements and a 24/7 self-service platform, we achieved a 30% reduction in call volume and over $1 million in incremental revenue through personalized upselling. Prior to that, I served as Director of Customer Service at ...
- May 14
Columbus, OH
... NETWORKING SECURITY SKILLS & COMPETENCIES •Networking Technologies and Protocols: Ethernet, TCP/IP, VLANs, IP Routing (OSPF, EIGRP, BGP), QoS, Cisco ISE, Voice over IP systems such as Cisco Call Manager, SD-WAN, Load-balancers. •Firewall ...
- May 14
Columbus, OH
... All of these also include detailed note taking of every phone call and sending escalation emails for charges that need to be rebilled or reviewed due to discrepancies or complaints Remote Admissions Representative Ultimate Medical Academy-Remote ...
- May 14