Fitchburg, MA
... Kronos WFM system testing EDUCATION: Oracle 11i- Implement and Use Engineering, eBusiness Suite Essentials, Inventory Management Fundamentals, Boston, MA Warehouse Management System Segue Certified Software QA Course- Certificate, Boston, MA Tyumen ...
- Apr 14
Fayetteville, GA
... Implemented Development: Center’s (DOC) The Developed WFM ‘Multi-clock Load and management Initiative’ led enterprise-and Statewide escalation wide initiatives Plan processes for the that Network and strengthened Field Field Operations the ...
- Apr 10
McKinney, TX, 75072
... Technical Proficiencies Platforms: Matrix, PEGA, Avaya, Tools: Microsoft Word, Excel, PowerPoint, Outlook, Teams, SharePoint, Spotfire, WFM, DPI, M6, VX Field, and many Frontier proprietary programs. Hardware: Windows OS Career Experience Frontier ...
- Apr 09
Hempstead, NY
... ●Call Center Scheduling Software: Utilizing WFM tools to optimize agent scheduling and resource allocation; Monitoring agent activity and adjusting schedules in real-time to meet demand. ●Google Suite: Docs, Sheets, Slides, Gmail: Leveraging Google ...
- Apr 09
McKinney, TX
... Through WFM it provides managing work force for organization and adherence to work schedules. Responsibilities: Understand and collaborate on requirements. Participated in requirement review meetings. Prepared test scripts interacting with business ...
- Apr 09
Lansdale, PA
... Tableau Strategic Systems Analysis Data and Report SME, Excel Cross-Functional Supervision Organizational Compliance Workforce Management Healthcare and Benefits Critical Thinking, Problem Solving Areas of Expertise Project Management Lead, UKG WFM; ...
- Apr 08
Mumbai, Maharashtra, India
... Technical Skills in Verint QM, Verint WFM, Avaya Products, Data Center, Contact Centers. Experienced in SDLC and implementation projects. Strong program and project management professional. Work History Technical Project Manager Acqueon INC ...
- Apr 08
Yorba Linda, CA
... Executive seasoned with 25 Years of CC, UC, and Anything as a service (AAAS) including workflow, KPI, Selling process, and WFM optimization. o Executive leadership, Strategic Planning, and mentoring. o Business to IT Tactical Alignment initiator ...
- Apr 05
Richmond Heights, OH
... Education Cleveland State University Bachelors Business Administration Major in Marketing Minor in Finance Experience April 2015 – January 2024 Humanify Admin • WFM Admin • Cleveland Clinic Process all New Users in the phone software systems HEAT ...
- Apr 03
Randallstown, MD
... Fingerprinted and bonded with the State of Maryland Department of Justice SOFTWARE SKILLS Microsoft Office Suite, ACCSS, SAM, Rockwell, Outlook, EWI, WFM, Action logs, MYBIZ Dragon, CALI, Oracle/People software, SQL Database, HTM Systems, Thin ...
- Mar 27